Information Technology Project

Paul M. Raper

**** ** *** ********, ** ***** 281-***-**** ********@*****.***

Professional Summary

Results oriented technology industry leader in engineering and management of complex IT solution designs including cloud-based applications. Leverage twenty years of experience and infrastructure analysis expertise to drive business development and retention to customer-focused success. High-performing operations-management executive with expertise in building/ optimizing organizational processes, measurements systems, and infrastructure to maximize business results in manufacturing and service operations. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performing against key operational targets/ goals.

Skills & Abilities

Budget Compilation and Management

Critical Thinking

ITIL Foundations #GR750242319PR

DevOps

Staff Coordination/ Motivation and Time Management

Systems Analysis and Evaluation

Complex Problem Solving, Judgement and Decision Making

Personnel and Human Resources Negotiation

Engineering and Technology Infrastructure

Technology Design Operation and Control Troubleshooting

Telecommunications Quality Control Analysis

Voice and Data Equipment Design and Selection

Hardware & Software

Cisco Unified Communications Manager, Connection Manager, Contact Center and MeetingPlace/ WebEx.

Cisco WLC and Wireless 12xx 13xx Access Points

Cisco ASA and PIX Firewalls

Hyperion

Bluecoat Packetshapers, Security Gateway Proxy Gateway

Nortel Meridian Option 11 & 81

Call Pilot & Meridian Mail

Siemens HiCom 300 Mod 80's! 30's, HiPath 3750

Siemens Expressions

UNIX (Linux), Windows (Server and Desktop)

PRI/ ISDN, CAS, POTS, Frame Relay, MPLS, DmVPN

QoS, COS, TOS

EIGRP, RIP, OSPF

DHCP, TCP/ IP, UDP/ IPX, DNS, Telnet, FTP/ TFTP

VMWare

Citrix/ XEN/ NetScaler

Dell server/ ESX and storage

Active Directory

Symantec Antivirus

Experience

DIRECTOR, INFORMATION TECHNOLOGY STEWART & STEVENSON, LLC 04/2012 - PRESENT

Review project plans and coordinate project activity.

Prepare/ review/ maintain the Infrastructure and support annual budget $10m

Annual cost avoidance/ savings of $2m

Develop and interpret organizational goals, policies, and procedures.

Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Stay up-to-date of advances in technology.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Provide users with technical support for computer problems.

Recruit, hire, train and supervise staff, or participate in staffing decisions.

Control operational budget and expenditures.

Evaluate data plans proposals to assess project feasibility and requirements.

Review and approve all systems charts and programs prior to their implementation.

Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.

Assign and review the work of systems engineers, network engineers, and other computer-related support staff.

Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

Prepare and review operational reports or project progress reports.

Manage a direct report staff of 25 engineers, administrators and analysts.

MANAGER - TELECOMMUNICATIONS STEWART & STEVENSON, LLC 04/2006 – 04/2012

Manage project execution to ensure adherence to budget, schedule, and scope.

Prepare/ review/ maintain the Telecommunications and Network annual budget $3m

Annual cost avoidance/ savings of $1m

Manage/ hire/ mentor the telecom and network engineer staff.

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Monitor or track project milestones and deliverables.

Confer with project personnel to identify and resolve problems.

Submit project deliverables, ensuring adherence to quality standards.

Direct or coordinate activities of project personnel.

Establish and execute a project communication plan.

Assign duties, responsibilities, and spans of authority to project personnel.

Schedule and facilitate meetings related to information technology projects.

Initiate, review, or approve modifications to project plans.

Perform risk assessments to develop response strategies.

Monitor the performance of project team members, providing and documenting performance feedback.

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.

Analyze equipment performance records to determine the need for repair or replacement.

Manage a direct report staff of 9 engineers, administrators and analysts.

ENGINEER - TELECOMMUNICATIONS STEWART & STEVENSON, LLC 07/2003 – 04/2006

Implement controls to provide security for operating systems, software, and data.

Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.

Keep up-to-date of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences. Implement or perform preventive maintenance, backup, or recovery procedures. Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.

Assess existing facilities' needs for new or modified telecommunications systems.

Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.

Order or maintain inventory of telecommunications equipment for customer premises equipment (CPE), facilities, access networks, or backbone networks.

Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity.

Monitor and analyze system performance, such as network traffic, security, and capacity. Manage user access to systems and equipment through account management and password administration.

Implement system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors.

Document procedures for hardware and software installation and use.

Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.

Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.

Supervise maintenance of telecommunications equipment.

Review and evaluate requests from engineers, managers, and technicians for system modifications.

Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.

Document technical specifications and operating standards for telecommunications equipment. Instruct in use of voice, video, and data communications systems.

Prepare system activity and performance reports.

ANALYST - TELECOMMUNICATIONS STEWART & STEVENSON, LLC 02/2001 – 07/2003

Manage, order and design telecommunication circuits.

Build and support end users’ needs for handsets and call routing.

Reset voicemail passwords.

Review telecommunications invoices from all carriers.

Maintain DID block reservations.

Design and coordinate the installation of phone systems throughout the company.

Update and maintain maintenance support agreements for all phone systems.

Daily MAC work support end users issues.

Trouble shoot outages and end user complaints.

Maintain the Polycom video system.

Manage cabling vendors and installations.

ORGANIZATIONS

Long Star College CIO Advisory Board

SIM – Houston

CIO Synergy

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