Microsoft Office Technical Support

Hamid Assimi

*** ****** ***** *********, ** *****

Tel: 978-***-****

***********@*******.***

***********@*****.***

Summary of Skills & Experiences

Networking:

•Design and implement a physical network using structured cabling standards ANSI/TIA/EIA 568-C in response to an RFP

•Terminated CAT5E cable at both the wall jack and patch panel using a punch down following 568-B

•Built patch cables following 568-B using a crimping tool

•Troubleshoot network connectivity problems using IPCONFIG and PING

•Created an Active Directory and issued security groups, Domain Controller using NFSC.

•Configured, managed and troubleshoot an Apache Web Server

Operating System:

•Installed, configured and administered Operating Systems such as Windows XP/Vista/7/8. Exchange Server 2007, SQL Server 2008 under VMWare, Installed Windows Server 2008 Enterprise, configured and used virtual machine programs such as VMWare and Microsoft Virtual PC and Installed and configured a Linux workstation through the GNOME desktop environment or command line interface

Software:

•Used Microsoft Office applications to create Power Point presentations, to create a Charter and Scope in response to an RFP using WORD and to compute total materials cost in Excel

•Created an logical entity design for a database using Visio, database to maintain a patient info using SQL, network topology using Microsoft Visio 2010

Hardware:

•Installed and configured switches and routers

•Assemble/disassemble PC’s

EDUCATION

ITT Technical Institute- Wilmington, MA

Associates of Applied Science- Computer Network Systems Graduated Sept. 2015

Than starting BS on Computer System Security.

Hay Hassani –Casablanca, Morocco 1987- 1991

College Degree - (Literature)

WORK EXPERIENCE

The Hudson Group 2015-Current

Technical Support

Hudson’s products are dynamic and constantly evolving.

o Assist with the implementation of the software,

o Configure it to provide the information needed

o Help train key clients on how to operate and manage the various components.

o Primary point of contact within the Hudson Group for routine questions regarding all Hudson Products.

o Resolve the majority of support issues remotely and instantaneously.

o Database knowledge

o Server troubleshooting

o Resolve Connection to servers issues

Plum choice

Remote IT Technician 11/13-6/15

•Hardware support and troubleshooting

•Application troubleshooting,

•Citrix published applications and desktops support

•Windows OS computer support XP, Vista, 7 and 8.1

•Apple OS computer support

•Able to work alone with minimal supervision

•PC/Laptop & Mobile devices management and support

•Remote site support of applications, systems and wireless and wired connectivity

•Manage time and projects as well as daily schedule

•Familiarity with troubleshooting networking equipment and TCP/IP

•Windows print server configuration and Active Directory domain access support

•Respond to questions from callers; remotely assist clients with technology problems

•Call details and complete ticket (incident) creation into the call tracking system

•Proper call categorization and routing (escalation routing as required)

•Incident closure and any follow-up contact between the Help Desk and the end user

•Fundamental operations of commonly used software,, Microsoft office as example

American Training Inc., Lawrence, Massachusetts 05/2008 - 05/2013

Residential and ISS Manager

•Manage and mentor a team of 20 staff members

•Assisted clients as necessary in the management of their money

•Keep medical records up to date

•Ensure that client’s records remain confidential

References:

Scott Warner Director of Technical Services The Hudson Group 978-***-****

Stephanie Colon Residential Manager Co-Manager at American Training Inc. 978-***-**** Natasha Escribano ISS Co-Worker at American Training Inc. 978-***-**** Milton Hepburn IT Technician Co-worker at The Hudson Group Ltd. 781-***-****

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