Kelly B. Doyle **** Glenridge Drive NE, Apt. ***, Atlanta, GA 30342 acxe7n@r.postjobfree.com 912-***-****

Education:

Georgia Southern University Bachelor of Science in Information Technology 2016

Professional Summary:

I have a diverse background and am in search of a career that will allow me to engage in both the mental and physical aspects of the Information Technology field. I am a hard-worker, who is excited to find a position that allows me within a company.

Applications:

LAMP

SQL Server

Visio 2010

Server 2012

Teamviewer

Microsoft Exchange

TightVNC

GP Edit

Outlook

Citrix

Mimecast

Proxy Pro

Rendezvous

Chrome River

Innova Numbering

Change Pro

ProofPoint

FileSite

DeskSite

Languages:

JavaScript

HTML

PHP

AJAX

JSON

JQUERY

XML/RSS

Other:

VSphere 6

IT Reporting

Networking

Proxy Setup

Server Installation

RSA Setup

Linux

Windows

Ubuntu

Employment Experience:

August 2016 – Current: Keno Kozie - Atlanta, GA

Helpdesk Analyst for Sutherland.

Provide support for tickets by phone, email, and remote for the Sutherland and Haynes and Boone Law firms

Release quarantined email using Mimecast and Proofpoint.

Format user documents using Change-Pro, Innova Numbering, Litera Metadact.

Check-in documents using Filesite and Desksite.

Identify and correct performance issues by remoting into the client’s environment using Citrix and Proxy Pro.

August 2015 – July 2016: Chicken of the Sea - Lyons, GA

MIS Systems Tech for the three plants at the Thai Union complex.

Employee of the Month: (October 2015)

Provided a variety troubleshooting for all Microsoft Office, (Word, PowerPoint, Excel, Access, Outlook, OneNote, Publisher, Project Manager and Skype for Business).

Solely responsible for completing each plants daily systems check of computer, printer, and software errors.

Respond to Help Desk tickets using SpiceWorks.

Troubleshot printers for paper jams, low toner, and corrupted drivers.

Setup email using Microsoft Exchange server for Android and IPhone.

Staged laptops with company approved software such as Office, Oracle, GL Wand(Excel), AS400(Excel).

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