CDMA Technical Specialist

GREGORY P MURPHY

*** ******* ***** *****, ******* Park, MD 21146 H: 631-***-**** C: 631-***-**** *******@*******.***

PROFILE

Results driven, client focused with a vast working experience in wireless telecommunication networking equipment, with the proven ability to diagnose, troubleshoot and repair a wide range of existing and new wireless products. Knowledge of state-of-the-art computer hardware and software components, including the familiarity with large fast-paced networking environments. Independently conduct comprehensive digital forensics analysis, with four years of educational computer forensic experience. Strong leadership and communication skills to push forward towards company goals.

TECHNICAL SKILLS

UNIX/LINUX (Ubuntu, Debian, CMS/Anypath, SMSC, MB, MAB, Redhat) BMC

GUI and tools Sun 400,410, 810 Servers (Solaris

Testing OS)

Excellent problem solving skills Alcatel-Lucent 7750 Service Customer needs assessment Routers

Strong analytical skills FTK, WinHex, Simple Carver Lite Database servers 5ESS, ECP, OMPv2, OMPv4,

Local remoter systems support OMC-RAN

Information security EVDO, UMTS, Media gateways

ATCA (EVDO, MMCv4, OMPv4)

Sun Blade 6000 servers

Remedy CARES, SANE

PROFESSIONAL EXPERIENCE

08/2014 to Current Technical Specialist - 5ESS Packet Switch/CDMA Alcatel-Lucent/HCL America Virtual Office - Maryland Work remotely with customers to resolve AR tickets involving Alcatel -Lucent 5ESS Packet Switch. Conducted analysis to address 5ess network issues which led to customer impact or outages. Successfully led customers in step by step procedures which resulted in resolving complex issues. 07/2013 to 08/2014 Technical Support Engineer

Alcatel-Lucent Virtual Office - Maryland

Work remotely with customers to resolve AR tickets involving Alcatel - Lucent messaging equipment, such as the CMS/Anypath (voicemail), SMSC (text messages), MB (Messaging Bridge), MAB (Messaging Application Broker), and BMC (Broadcast Message Center) Work closely with customer to resolve assistance request tickets (AR) opened by customer.

Technical writer for customers to follow for ALU equipment repairs during Maintenance Windows, and complete all status paperwork dealing with ARs performed.

Develop and test Methods Of Procedure (MOPs) in ALU Labs prior to customer use Root Cause Analysis (RCA) for equipment failures 01/1997 to 07/2013 Communications Service Technician/ Job Foreman Alcatel-Lucent/Lucent Technologies - Syosset, NY

Install, test, and configure wireless office communication equipment: Supervise large work groups, delegate job assignments, and train coworkers.

Test and integrate all forms of the 5ESS SMC and peripherals such as the iPS-h and OIU Perform conversions of 5ESS PSU2e to iPS-h controller to 03/2005

2011

2006

1997 - 2012

OTHER SKILLS

shelves Test and configure 5ess MCC, STLWS, and RCV terminals Install, test, and configure ECP, EVDO, OMC-RAN, OMPv2, UMTS RNC, OMPv4, IPBH, and LTE Integrate RCS, CDN, and SS7 AP server additions into existing networks Install EVMs, filters, radio frequency equipment, and calibrate amplifiers in Modcells Performed MOP testing at Bell Labs on new products before they arrive at customer locations Alcatel-Lucent 7750 SR-12 integration.

Operations Manager delegate when other managers are on vacation. Wireless Product Validation/ Quality Test Engineer Telular Corporation Telular Corporation - Hauppauge, NY Conducted all wireless validation and quality testing on products that work off existing wireless network infrastructures, such as AMPS, GSM, TDMA, and CDMA, provided by wireless companies such as Verizon Wireless, T-Mobile, Cingular, AT&T, and Sprint. Documented road tests for cell handoffs for fixed wireless products. Technical writer for fixed wireless product test procedures. Tested wireless phone features while documenting results using Word and Excel Bachelor of Science: Computer Forensics

Champlain College - Burlington, VT, USA

3.5 GPA

Coursework in Computer Forensics 1 & 2, Linux/UNIX System Admin, Analysis of Digital Media, Criminal Investigation, Forensic Accounting, and Cyber crimes.

Associate of Science: Network Security

University of Advancing Techologies - Tempe, AZ, USA 3.73 GPA: cum laude honors

Coursework in Firewalls, Intrusion Detection, and VPN's, Information Security & Organization Management, Business Continuity/Disaster Recover. Certificates: Telecommunication Networks

The Alliance/Educational Resource Courses - Syosset, NY, USA Introduction to Cisco Routing, Deploying Cisco Routers, Troubleshooting, Cisco Routers, VoIP Fundamentals, CCNA – Interconnecting Cisco Networking Devices, Parts 1 and 2, Alcatel-Lucent NRS-1 Scalable IP Networks CompTIA

Network+ Certification (ID# COMP001011005216)

11/2003

EDUCATION AND TRAINING

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