Customer Engineer

RESUME

Sheik Kather Hameeth M.S

*/** ******** ****

Thudiyalur,

Coimbatore-34

Email Id : *********.*****@*****.***

Mobile No : +91-741*******

PERSO

Seeking growth opportunity that will draw upon my experience in IT and BPO field and at the same time give me experience as a team player and effective engineer all combined in the development of a challenging and rewarding career.

Strong creative abilities and a creative thinker

Ability to work productively and ability to juggle deadlines

Able to develop and implement concepts

Efficient, accountable, organised and reliable

Excellent conceptual, written and oral communication skills

A team player with the ability to work well both with co-workers and superiors

Good presentation, computer skills with MS -office

Using all Shortcut Keys in Ms-Office

Hardworking and ability to work under pressure

Course

Institution

University/Board

Year of Passing

Aggregate Percentage

DCE

Diploma in Computer Science Engineering

Sankara Institute of Technology.

Saravanampeti,Cbe

DOTE

2011

75%

X Std.

Private Institute

Thudiyalur.Coimbatore

State Board

2008

51.2%

Languages : HTML, C

Operating Systems : MS Windows XP,7 and 8

Packages : MS Office

Company Name: Nanosoft Engineers (I) Pvt ltd Location: R.S Puram, Coimbatore.

Client: G4S, India.

Role: Manual Testing and Software Implementation.

Job Date: From 2016 – Till Now

Environment

ERP, MS Excel, Skpye

Modules handled

Worked on more than 25 Modules in ERP Following are few important modules that I have worked

1.Inventory and Procurement

2.Assets and Contracts

3.Help desk and HR

4.Work order Generation Engine Etc.

Job Description

As a Manual Tester,

Involved in Analyzing the User requirements.

Involved in deriving the Test Scenarios and designing the manual test cases.

Involved in generating the test data and preparing the weekly status reports.

Involved in defect review meetings with the Development team.

Communicating with client about their requirement and customization

Communicating and supporting development team to achieve the client requirements.

Bug Tracking and Error Reporting

Job Description

As a Software Implementation,

Evaluate processes and provide improvement suggestions

Train company personnel on using software efficiently

Perform audit to understand the existing processes and plan module accordingly

Upgrading existing software for enhancing productivity

Handling client implementation issues

Managing technical support services

Ensuring compliance with industrial regulation

Delivering application training modules to clients

Coordinating with multiple teams at clients' site for implementing new processes

Company Name: First Source Solution Ltd Location: KCT Tech Park, Coimbatore .

Client: IDEA Cellular, India.

Role: Tech Support Engineer.

Job Date: From 2011 - 2012

Job Description

Explain and guide customer of IDEA CELLULAR

Handle to customer queries in Internet Connection like GPRS issues, PC connectivity, requests and complaints tactfully and professionally

Provide an accurate, efficient and quality service that exceeds the customer's expectations

Submit daily feedback on activities to immediate supervisor

Adhere to escalation procedures of handling customer complaints at all times

Prepare monthly reports and assist Supervisor in administrative functions for the department

Company Name: Information Evolution Inc.

Client: Netprospex, USA

Role: Senior Telephone Analyst, and Trainer.

Job Date: From Dec 2012 - Mar 2014

Team Size: 15

Environment

MS - Excel, MS -Ppt, Eye Beam.

Job Description

Senior Telephone Analyst

NetProspex is the leading provider of B2B marketing data services and data management.

From Netprospex we receive data's of US Employees Name, Company Name, Address, Job Title, As a Telephone Analyst have to call each and every top level MNC company's and confirm whether the Person is still working there in a same job title or not .

Generating Leads (White paper) to the President and Vice president of IT department in MNC Company's Like Cognizant, TCS, JP Morgan Chase, IBM, GE, General Motors Etc.

If there any changes it will update through Excel Sheet

Per day have to confirm 500 records.

End of the day consolidate the overall team file and sent to client.

In six months I have been promoted as Senior Telephone Analyst. And become trainer of the particular process

Job Description

As a Trainer

Training given to the new batch joined in the team

Conducting Spoken English training to the Employees, conducting Test.

Conducting training about new process. Etc.

Achievements

Best Performer award to the Month of Mar 2013, Feb 2014, April 2014.

Appreciation Mail from Management. For giving good Production with Quality.

Good Increment and promotions.

Company Name: Information Evolution Inc.

Client: HG Data, USA

Role: Senior Research Analyst, Quality Analyst.

Job Date: From Mar 2014 - Sept 2014

Team Size: 6

Environment

MS- Excel, Google Chrome, Silverlight and in-house Interface Apps.InformationEvolution.com

Job Description

As a Senior Research Analyst,

Downloading the Resume`s using Client interface, check the Resume and disposed the Technologies in Interface in a Proper field.

Search the Company profile using browser Google Chrome. Have to find the particular technologies has used by the particular company or not .

Searching through internet whether the Company having any client, if it is there have to find what are the projects have done for that client.

Have to search how many projects they done for that Client

Every details are disposed in client`s interface.

Job Description

As a Quality Analyst,

Check the Files Worked by the Team

Check whether they missed fields or not

Update their scores in Excel Sheet

End of the day sent the report to Team Leader and manager.

Achievements

Best performer for the month of March,April, may, June, July.

Best performer of the year 2013.

Company Name: Point Perfect Technology Solutions

Client: Building Care, USA

Role: Data Research Intelligence and Customer Support.

Job Date: From Nov 2014 - 2016

Team Size: 6

Environment

NetSuite, MS- Excel, Google Drive, Thumbtack, Craigslist, Skype, Google Chrome

Job Description

As a Data Research Intelligence,

Web research and taking leads for sales

B2B Marketing process and have to search for business leads getting contact information like phone number, email id, contact person, decision makers etc.

Using CRM NetSuite to add the details in database.

All the data are maintained in NetSuite. Sales confirmations are done by using USA leading web site Thumbtack.

Job Description

As a Customer Support,

Searching prospects through Craigslist and confirming the appointments.

Handling inbound and outbound calls through SKYPE.

Supporting customers in calls and also by sending an email regarding if any issues.

All the reports are maintained in NetSuite and also in Google Drive.

Client communication on daily 2 hours to update day to day activites.

Achievements

Client Appreciation for doing good job in email

Promoted as senior employee and handle the over all customer care department

BPO

Networking & Internet Concept

Father's Name : S.Y. Mohammed Shariff

Date of Birth : 23RD DEC 1992

Sex : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Tamil and Hindi

Declaration

I, hereby solemnly declare that all the above furnished details are true to the best of my knowledge.

Sheik Kather Hameeth M.S

Place: Coimbatore

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