Customer Service Full Time
Resume:
My Resume
Name: Kossi Adjeoda-Sepenou
Address: ***** ****** **** ***. ***, MD 20904
Home Phone: 240-***-****
Cel Phone: 240-***-****
Work Phone: 240-***-****
Email address: ********@*****.***; ********@*****.***.
EDUCATION
Highest degree: Bachelors in accounting (with honor distinction) in 2014
Knowledge in Human Resources, Government Contracts, Project Management, Statistics, Marketting Strategies, Mathematics, Acquisition Management, Supply Management, Business Law, Faud Examination, and much more
School: University of The Potomac, Washington DC
Graduation date: June 2014
Other licensure: Maryland Class B Commercial Driving License (with passengers’ endorsement), Maryland Board of Nursing (MBON) Certified Medication technician
Training: Leadership, transportation safety, workplace safety, CPR, First Aid, Blood borne pathogens, Customer care, and Interpersonal relationship.
Computer skills: word, Excel, PowerPoint, office Pro, and web research literacy.
Other skills: communication, interpersonal, problem solving, management, leadership, decision making.
Bilingual: English/French
EXPERIENCE
Job#1: School Bus Driver
Title: Full Time School Bus Operator
Dates of employment: 09/2008 to Present.
Employer: Montgomery County Public Schools Contact: 301-***-****
Duties and Responsibilities: Pre-trip and post-trip the bus, report to work on time, be sure your bus in good operating range, pick-up and transport students from and to their respective schools and stops. Observe at all time transportation safety rules, regulations, and laws of the country in general and those of the state of Maryland and Montgomery county school bus driving in particular. Responsible in reporting any vehicle defeats noticed before, during, and after the end of your schedule to the dispatch. Report any issues of incident or accident immediately to dispatch when occurred. Stay professional all the times and avoid physical or verbal aggression with passengers.
Stay alert all the times and be proactive avoiding any eventual issues.
Job #2: Bus Driver
Position Title: Full Time Bus Operator
Dates of Employment: 03/2005 to 08/2008
Employer: Challenger Transportation (Metro Access) Contact: (company closed)
Duties and responsibilities: Pre-trip and post-trip the bus, report to work on time, be sure your bus in good operating range before pulling out, pick-up and transport customers with disabilities and special needs from and to their respective scheduled points. Observe at all time transportation safety rules, traffic regulations and laws of the company and the relevant states. Responsible in reporting any vehicle defeats noticed before, during, and after the end of your schedule to the dispatch. Report any issues of incident or accident immediately to dispatch when occurred. Stay professional all the times and avoid physical or verbal aggression with passengers.
Stay alert all the times and be proactive avoiding any eventual issues.
Job #3: Community Service for Autistic Adults and Children (CSAAC)
Job title: Part Time Residential counselor
Dates of employment: 10/2005 to Present. Contact : 240-***-****
Employer: CSAAC
Duties and responsibilities: care, monitor, and feed individuals with autism at their residential site. Help them do their daily activities and chores, monitor their behavior according to their ?individual behavior plan strategies, and secure their safety without ignoring their personal privacy. Report any behavioral incident and health issues to the appropriate supervisor or RN (Registered Nurse). Call 911 in case of life threatening situation.
Job #4: 7- ELEVEN
Job Title: Sales associate
Dates of employment: 1/14/2003 to 03/2007
Employer: 7-ELEVEN Contact: 240-***-****
Duties and responsibilities:
-Customer service: My primary duty is to assure that every customer that enters the store gets out 100% satisfied.by making every item available and fresh, especially coffees and all food items( grill, snacks, sandwiches, chips, drinks etc helping them find what they want and granting them appreciative smile and thankgiving. Always ready to solve customers concerns in a proactive manner in order to make them enjoy their short visit in our store.
I have learned to solve problems instantly or in a proactive way, run the cash register and the cash safe box, opening and closing a shift, stocking, receiving and placing orders, manage cash and sales receipts, and most importantly how to manage dangerous situations safely.
I personally succeeded to help increase the daily sale of the store by over 50% in a year. From one store in 2003, the management has succeeded, with my help, to buy two more stores in 3 years. It was a record making, my boss has recognized.
OTHER EXPERIENCES
President of Togolese Community of Maryland, a Non for Profit Organization (2014 to present)
Treasurer of NOVISSOLIM, a Non for Profit Organization (2012 to present)
MarketAmerica Unfranchise Business Owner/Shop.Com (2014 to present)
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