Customer Service Human Resources

GINA HARTSELL

*** *** ****** **, *******, NC ****3 C: 828-***-**** ***********@*****.***

SUMMARY

Performance driven Human Resources/Administrative professional experienced in fast-paced

environments demanding strong organizational, analytical, and interpersonal skills. Skilled at multi-

tasking and maintaining a strong attention to detail. Employs professionalism and superior

communication skills to meet client and company needs.

HIGHLIGHTS

Microsoft Office proficiency - Proper phone etiquette

(Word, Excel, PowerPoint, Meticulous attention to detail

Outlook). Human resources laws knowledge

Financial Skills - QuickBooks, Customer service-oriented

payroll, bookkeeping, benefits, Appointment setting

tracking, and ordering supplies. Professional and mature

Understands grammar Background checks

Strong problem solver

ACCOMPLISHMENTS

Effectively communicated with customers by identifying needs,

quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

Increased office organization by developing more efficient filing

system and customer database protocols.

Reduced office expenses by finding smarter solutions for vendors,

suppliers, and services.

Developed ISO 9000 procedures and policies for HR dept.

Demonstrated proficiency in telephone, e-mail, fax and front-desk

reception within the high-volume environment.

Supervised HR department on employee benefits,

training, payroll and termination procedures.

EXPERIENCE

06/2016 to 10/2016 Account Executive

Personnel Specialists LLC Hickory, NC

Assisted candidates with recruiting, interviewing, hiring and placing

employees. Conducted reference and background checks on all job applicants.

Communicated the duties, compensation, benefits and working conditions to

all potential candidates. Conducted new employee orientation to foster

positive attitude toward organizational objectives. Maintained compliance

with labor laws, company policies and procedures. Addressed all website

inquiries for potential candidates. Addressed inquiries from employees and

to

to

EDUCATION

COMMUNITY SERVICE

01/1998

08/1989

management regarding new-hire activity and ongoing employee relation

issues. Created and implemented the exit and interview program process. Led

training for up to 10 employees on a weekly basis.

06/2016 Human Resources/Office Manager

Tri-City Electric Newton, NC

Insured exceptional client service and quality product offerings. Expedited

telephone inquiries. Maintained QuickBooks accounting software.

Calculated, prepared, and issued bills, invoices and account statements

according to established procedures. Created and executed marketing

programs. Assessed the need for new or enhanced systems and applications.

Maintained computer- and paper-based filing and organization systems for

records, reports, and documents. Implemented processes to streamline

workflow. Assessed and implemented benefits program for the company.

Directed personnel, training and labor relations activities. Planned, coordinated

and controlled daily operations of the organization. Dispensed guidance,

direction and authorization to carry out major plans. Implemented corrective

actions.

11/1997 Human Resources Manager

GKN/Sinter Metals Conover, NC

Directed personnel, training and labor relations activities. Identified staff

vacancies and recruited, interviewed and selected applicants. Conducted

new employee orientation to foster positive attitude toward organizational

objectives. Developed ISO-9000 procedures and compliance. Workers

compensation. Delivered training material to a diverse audience of both blue

and white-collar professionals. Served as a link between management and

employees by handling questions, interpreting and administering contracts and

helping resolve work-related problems. Advise managers on organizational

policy matters and recommend needed changes.

Business and Office Administration

Catawba Valley Community College Conover, NC, USA

Highways and Hedges Community Outreach Program

Concordia Lutheran School Volunteer/Library/Teacher Assistant

Concordia Lutheran Church Youth Group Special Event Planner and

Organizer Wednesday Morning Bible Study Leader

Conover Women's Service League

Corner Table Soup Kitchen

Volunteer Children's Advocacy Center

Relay for Life Organizer and Participant

Catawba County Heart Association

Susan G Komen Breast Cancer Awareness

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