Customer Service Security
Resume:
Beatrice P. Hernandez
Albuquerque, NM 87120
********@*****.***
OBJECTIVE
I am seeking a career opportunity, utilizing my experiences, work ethics, achievements and customer service skills with an employer who offers advancement potential and professional growth.
SKILLS SUMMARY
Organized, disciplined, professional, a competitive self-starter and goes the extra mile. Excellent communication skills demonstrated in previous and current positions requiring heavy public contact. Maintains liaison with DOE Headquarters, other DOE Offices, NNSA Divisions and Field Offices, Management and Operating contractors and National Laboratory facilities, other Federal agencies, military installations throughout the country, and the National Archives and Records Administration.
Assure the successful implementation of objectives for programs by analyzing organization and operational problems and developing timely and economical solutions or deployment of new initiatives. Partners with leadership in the design, development, and customization of business and technical strategies, policies, programs, and processes to meet current and future agency mission requirements.
Strengths include but are not limited to:
oReliable, punctual, eager to cross-train, and dedicated;
oExcellent verbal and written communication skills;
oFocused and decisive in managing various tasks, responsible and motivated;
oWell-versed in PC software, fast learner and problem solver;
oDetermined, accurate, resourceful, and hardworking with high ethical standards.
CLEARANCE
L Clearance – Active (DOE)
COMPUTER SKILLS
Operating Systems: Windows – all versions
Programs: MS Word, Excel, PowerPoint, Access, Outlook, WADACS, VADB, GSA Portal, CPCI
EDUCATION
Central New Mexico Community College – Associates in Integrated Studies - 2008
University of New Mexico – Bachelors of Management Information Systems (MIS) – In progress
Southern Illinois University – Bachelors of Applied Science – In progress
WORK EXPERIENCE
12/2013 to Present
Pro-Force Officer
Santa Fe Protection Services – DOE/NNSA
Kirtland AFB, NM
Supervisor: Ron Tapia, 505-***-****
Control and the entry and exit of personnel and property at the Agent Operations Western Command, Operations and Training Facility (AOWC/OTF) by physically inspect badges to ensure only authorized personnel and equipment enter the area;
Assure the uniform protection of the site and its security interests by conducting foot patrols in the assigned area and by reporting unusual or suspicious activity;
Complete a Daily Activity Report for each shift;
Sound alarm in the event of disorder or emergency and stay vigilant at all times
07/2011 to 09/2014
Badge Office Clerk/Security Guard Protective Force
Trinity Protection Services – DOE/NNSA
Kirtland AFB, NM
Supervisor: Robert Morrison, 505-***-****
Directs and monitors day-to-day safeguards and security operations concerned with protection and maintenance of Personally Identifiable Information (PII), sensitive and classified information for DOE/NNSA facilities, government agencies and military installations;
Maintain all security protocols and measures against criminal, terrorist, or hostile intelligence activities;
Performs various administrative, access control, facility patrol, un-cleared escorting duties in and around the DOE/NNSA ABQ complex;
Maintains and performs alarm assessments, alarm monitoring, dispatching, and provides monthly reports on all alarms;
Primary lead responsible for verification and processing of personnel security clearances for access to restricted Safeguards and Security Areas;
Lead Coordinator in processing classified visits to include DOE/NNSA Headquarters, other DOE Offices, NNSA Organizations and Field Offices., Management and Operating contractors and National Laboratory facilities, National Archives and Records Administration, and other federal agencies on operational and planning matters. Assisted as a technical consultant and management expert for the NNSA ABQ Complex in the resolution of numerous security issues;
Provides expert advice, technical oversight, guidance and training regarding the creation, maintenance and protection of Government Records (classified and unclassified), knowledge management, legacy information, electronic and vital records, digital imaging, micrographics, forms and files management, and disaster recovery. Responsibilities include participating in strategic planning and alignment, managing comprehensive programs, developing innovative approaches to meeting departmental goals and regulatory requirements, providing expert technical oversight, ensuring effective management of organizational resources, and providing support in records management to foreign embassies in regards to security.
01/2011 – 05/2011
Security Escort
Chugach Government Services Inc.
Kirtland AFB, NM
Supervisor: Dan Pettiford, 505-***-****
Responsible for maintaining visual and voice control of un-cleared visitor(s) at all times inside the DOE limited security area;
Escorts high-level employees of the DOE Agency, military, contractor and other government entities.
05/2011 to 10/2011
Administrative Assistant (Temp)
Select Staffing
Albuquerque, NM
Supervisor: Laurel Hager, 505-***-****
Responded to numerous requests and inquiries via phone calls and/or walk-ins;
Distributed mail within the organization on a daily basis;
Interacted with clients to discuss problems and provide equitable resolutions;
Created and submitted work orders/invoices for various employees and their projects;
Established and maintained effective working relationships;
Communicated clearly and concisely, both orally and in writing in all instances;
Conducted numerous office functions to include: maintaining office inventories, equipment, and current computer software’
Handled cash transactions, petty cash accounts, payroll, financial record keeping, payment postings on various ledgers, and prepared journal entries;
Lead on the numerous activities of the Customer Service Program;
Handled complaints in a professional manner.
08/2008 to 07/2011
Escort & Security Guard
ADC Security
Albuquerque, NM
Supervisor: Jim Colette, 505-***-****
Provided security awareness briefings to all un-cleared visitors and new employees
Performed security escort duties throughout Sandia National Laboratories (SNL)
Maintained communication with the command and control center through the use of two-way radios
Dispatched calls throughout SNL as needed on a continuous basis
Performed various duties in the Visitor Control Center, including verifying and processing all incoming and outgoing visit requests
Implemented a control process by maintaining accountability of high valued equipment
Ensured local and departmental security procedures were adhered through coordination with Protective Forces for key service to gate access or secured buildings
Qualified and maintained proficiency for concealed weapon permit
12/2002 to 05/2011
Office Management Assistant
Sandia National Laboratories (SNL)
Albuquerque, NM
Directly assisted two managers and their staff
Handled all incoming and outgoing badge requests and security clearances
Processed documentation for Unclassified and Classified visits and badge requests
Prepared Signature and Action Items, Travel/Itineraries, time card allocations, updated vehicle mileage, staff moves and reapplications
Allocated and processed all mail incoming and outgoing, PO/PCARD/JIT Orders
Scheduled meetings/conference rooms and organized teleconferences
Maintained records of all department member clearance levels, course completions and confidential employee files
Modernized all office procedures, methods and automated equipment
Applied principles and procedures of record keeping, business letter writing, payroll practices and basic report preparation
Worked independently in the absence of supervision
02/2002 to 09/2008
Classified Document Processing/Administration
Sandia National Laboratories (SNL)
Albuquerque, NM
Provided professional administrative support processing classified documents
Alternate Classified Document Custodian (CDC)
Coordinated with division CDCs on various projects and document transfers
Prepared, processed and maintained record of all classified receipts
Finalized the concealment of classified matter for transport
Maintained all training certifications to ensure custodial duties were covered
Arranged departmental protection requirements with Other Government Agencies (OGA) for storage of classified matter through their host security office
Organized delivery and distribution of incoming classified matter
Ensured all outgoing matter was in compliance with requirement; double wrapped, correct postage according to weight, etc.
Maintained accountability of classified matter through a sound tracking system for all documents being processed
Alternate duties included classified courier as needed throughout Sandia National Laboratories and Classified Administrative Support
REFERENCES
Elizabeth Poe – Professional/Personal – 505-***-**** – Department of Energy-NNSA
Eric Vallejos – Professional – 505-***-**** – Department of Energy-NNSA
Johnny Rockwell- Professional/Personal-505-***-****- Chugach Government Services
Theresa Follo – Professional – 505-***-**** – U.S. Department of Energy/National Nuclear Security Administration – DOE/NNSA
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