Customer Service Manager

Proven leader with experience in executive account management, business development, and management of diverse and geographically dispersed teams. Extensive outreach and marketing background and experienced in navigating and maximizing relationships in corporate, government, education, and nonprofit sectors with ability to inspire collaboration with cross-functional teams.

Relationship Management

Consultative Sales

Business Development

Contract Negotiation

Regional Team Management

Microsoft Office Suite

CRM Systems (Salesforce)

Budgeting & Forecasting

Project Management

Training and Development

EDUCATION and VOLUNTEERISM

Master of Arts in HR and Organizational Development - University of San Francisco

Bachelor of Science in Recreation - California State University, East Bay

Bay Area Corporate Education Alliance - Founding President

Sacramento Region Education Coalition - Former Member

Berkeley Lions Club – Former Member and Past Treasurer

California Army National Guard – Former Member (Honorably Discharged)

WORK EXPERIENCE

Goldbelt Glacier Health Services September 2015 – Present

Outreach Specialist-Psychological Health Advocacy Program

Represent and promote Psychological Health Advocacy Program (PHAP) to Air Force Reservists across all Western Region Air Force Bases in the United States

Cultivate and maintain relationships with Air Force Base Executive Leadership to educate and market program services and benefits

Conduct presentations during general sessions, workshops, and conferences in support of Yellow Ribbon Events

Conduct briefings for reservists going on deployment and during reintegration

Case management follow up for PHAP clients and make morale calls to family members

Alameda County Department of Adult & Aging January 2000 – Present

In-Home Service Provider (for Arleeta Crockett)

Provide assistance with Activities of Daily Living

Independent Insurance Agent & Broker December 2013 – May 2016

Grow pipeline of consumer relationships in the Northern California through outreach and marketing

Use consultative interviewing skills to assess needs of current and prospective clients

Manage and deliver sales presentations of consumer insurance products

Provide customer service to existing clients

DeVry Education Group September 2006 – December 2013

Regional Manager of Corporate Development, Senior Manager of Healthcare and Government Accounts & Senior Manager of Key Accounts

Manage all Local Accounts Managers in Western United States

Meet regularly with key executives of corporate, government, and educational enterprises to deepen relationships and align their business needs with university offerings to increase enrollment

Negotiate and administer educational contracts and RFP’s with leading technology, healthcare, education firms and government entities

Utilize Salesforce to manage relationships with 500 plus corporate and government entities

Administration of needs assessment tools to identify employee knowledge gaps and operational inefficiencies

Apollo Education Group June 1996 – August 2006

Regional Manager of Corporate Development, Corporate Liaison, Enrollment Advisor

Manage all Local Accounts Managers in Western United States

Meet regularly with key executives of corporate, government, and educational enterprises to deepen relationships and align their business needs with university offerings to increase enrollment

Follow up with prospective students to advise on enrollment in on-line degree program

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