Cathleen A Phipps

**** * **** ** – Fremont, MI **412 – 231-***-****

Objective:

Seeking an opportunity to enhance customer relationships by applying my medical billing, coding, customer service, and critical thinking skills. Highly responsive and adaptable. Able to remain calm in stressful situations. Able to work independently as well as within a team.

Skills:

Time Management Strong Organizational Skills

High Speed, Accurate Multi-line Telephone Systems

Problem Solving Data Entry

Great Communication Skills Value Coding

Insurance Knowledge ICD-9CM Coding

HCPCS Coding UB04 Coding

CPT Coding Medical Terminology

OSHA/HIPAA Training Book Balancing Payment Posting Charge Entry

Work Experience:

09/09-Present Muskegon Family Care Muskegon MI Patient Financial Specialist

Responsible for helping patients with little or no insurance see a physician at a lower cost by offering Medicaid, Healthy MI, and Sliding Fee Scale . I worked to get the first year of the Affordable Care Act running smoothly and make Muskegon Family Care navigators for Medicaid.

06/09-09/09 Mercy Health Partners Muskegon MI Volunteer

Responsible for answering telephones, greeting patients, and doing follow-up calls for Urgent Care daily.

5/06-11/08 Metron Integrated Health Grand Rapids MI Medical Insurance Specialist

Responsible for billing Medicaid, Medicare, and Insurances requesting payment for the nursing homes in addition to posting payments received and other data entry as required. Protected the security of medical records to ensure that confidentiality was maintained. Reviewed records for completeness, accuracy and compliance with governmental regulations.

11/02-02/06 Wal-Mart Super Center Muskegon MI Cashier

Received payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there was adequate change. Greeted customers entering establishment. Maintained clean and orderly checkout areas. Established or identified prices of goods and services.

03/83-04/02 Huntington National Bank Muskegon MI Personal Banker Sr.

Answered phone calls on multi-line telephone systems; directed calls. Opened and closed accounts. Able to sell insurance and investments. Filled in as a teller when needed. Helped to schedule the tellers. Resolved customer complaints. Answered customers’ questions, and provided information on procedures and policies.

Education:

2006 Olympia Career Training Institute – Medical Insurance Billing & Coding

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