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Customer Service Manager

Location:
Mocksville, NC, 27028
Posted:
November 04, 2016

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Resume:

Pat Tagnani

*** ******** **. **********, ** *****

336-***-**** acxdph@r.postjobfree.com

Operations Executive

Motivated master’s-degreed achiever with highly visible senior-management accountabilities and ability to significantly increase growth, profitability, efficiencies, and shareholder value.

PROFESSIONAL PROFILE

Performance-driven, distribution executive with 25 years of continuous advancement

Expertise in distribution, project management, 3PL, customer service and executive leadership

Proactive self-starter with track record of initiative, personal responsibility, and reputation for removing obstacles and developing others

Highly analytical thinker with demonstrated ability to scrutinize technical and financial data

Strong leader who effectively motivates others and directs top-level strategic corporate initiatives

Exceptional interpersonal communicator and presenter with the unique ability to communicate effectively with every level in an organization

Creative, dependable, and enthusiastic change agent with proven track record in improving efficiencies, reducing costs, and increasing revenues

PROFESSIONAL EXPERIENCE

Vice President of Operations, Coastal Sunbelt Produce, Laurel, MD, August 2015 to present

Executive level position responsible for all functions of Operations – shipping/receiving/IC/QA/sanitation/safety/transportation/logistics/maintenance

Oversee $20M payroll; develop annual budgets for transportation/distribution/maintenance

Reduced distribution center costs by $2m in first 4 months

Led planning and opening of new distribution center

Senior Director of Supply Chain Services, Capstone Logistics, Norcross, GA, April 2008 – August 2015

Led startup of new department

Worked with customers, vendor community, and internal resources to identify, assess and implement supply chain improvement initiatives and business re-engineering opportunities

Responsible for assisting customers with cost savings/process improvement initiatives – sample customers include – The Home Depot, Kroger, Price Chopper, Continental Tire, Kubota, Delhaize America, US Foods, Toys R’ Us, Albertsons

Project examples:

oMultiple software implementations

oDeveloped standards for several DC functions

oSKU analysis to streamline operations

oDeveloped industry benchmark report

oDeveloped training and process documents

Director of the Project Management Office, Delhaize America (Food Lion), Salisbury, NC, March 2006 – March 2008

Led startup of new department

Led team of entry, mid, and senior level project managers

Developed project management lifecycle and process for managing projects

Helped start PMO at Brussels, Belgium Operating Company

Participated on Cross Functional Leadership team responsible for budgets and strategic direction

Project examples:

oImplementation of inbound scheduling software

oUpdated front end systems at retail locations

oIntegration of recently acquired company

Supply Chain Manager, Delhaize America, January 2004 – February 2006

Hand selected for cross functional team

Led initiatives to:

oIncrease inventory turns thereby increasing cash flow

oRerack/Reprofile a DC to maximize productivity

oDeveloped economic order quantities for less than full case items

Operations Manager, Delhaize America, September 1999 – December 2003

Led construction project to redesign two largest DC’s for improved efficiency

Changed selection method to increase customer service

Reduced Payroll at largest DC by $1m annually

Reduced employee turnover by 50%

Distribution Center Manager, Supervalu Inc., Perryman, MD, January 1996 – August 1999

Led startup of new distribution center

P & L responsibility for entire distribution center

Implemented technological solution that helped grow business to $300mm

Shift Superintendent, Supervalu Inc., Reading, PA, January 1994 – December 1995

Supervised salaried personnel

Instituted processes for loading that reduced customer issues

Shipping Supervisor, Supervalu Inc., New Stanton, PA, June 1991 – December 1993

Responsible for on time dispatch

Created schedule that reduced overtime and improved customer service

EDUCATION

Master of Science in Management, Florida Institute of Technology, December 1998

Bachelor of Science in Business Logistics, The Pennsylvania State University, May 1991



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