Customer Service Representative

Laquetta Leanna Butler

*** **** ********* ******

Sumter, South Carolina 29150

803-***-**** – ************@*****.***

OBJECTIVE: To obtain employment as a Customer Service Representative with the potential for advancement.

SUMMARY OF QUALIFICATIONS:

• Over four years of progressive experience in the Customer Service Field.

• Two years progressive experience with the Synergy and Interact Software systems.

• Exemplary oral and written communications skills.

• Outstanding problem solving and conflict resolutions skills,

• Demonstrated ability to work independently or with others.

RELATED EXPERIENCE:

Sykes – Sumter, South Carolina

Customer Service Representative/ Blended 01/2014 - Present

• Assists customers with mobile and online banking.

• Uses Microsoft Word, Excel and Internet Explorer.

• Provides customers with online troubleshooting.

• Operates personal computer, fax, copier and scanner.

Sykes – Sumter, South Carolina

Customer Service Representative/Credit Cards 10/2012 – 12/2013

• Assisted customers with personal finance concerns using FMP Calculator

• Used Synergy and Internet Explorer to accomplish customer service goals.

• Provided guidance and conflict resolution to customer complaints.

• Used Microsoft Word, Excel and Internet Explorer.

Sykes – Sumter, South Carolina

Customer Service Representative 10/2011 – 09/2012

• Used Microsoft Word, Excel and Internet Explorer.

• Proven ability to provide conflict resolution.

• Operated personal computer, fax, copier and switchboard.

• Provided training and guidance to new employees.

EDUCATION:

Lakewood High School - Sumter, South Carolina 08/2004 – 06/2008

High School Diploma

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