Manager Training
Resume:
Elaine Patton
** **** ****, ******** ** *****
**********@*****.***
Summary
Training and Development Specialist who adds value to organizations by contributing to growth and driving profitability as a trusted adviser and strategic business partner. Highlights
• Excellent interpersonal and coaching skills
• ServSafe Certified and Proctor
• CHART-Council of Hotel and Restaurant Trainers
Experience
Quaker Steak & Lube® Support Center - Sharon, PA
Sr. Director of Training & Development March 2014 to August 2016 Director of Training & Development January 2011 to February 2014
• Analyzed each department’s training needs and developed new training programs based on the analysis.
• Created effective training course objectives, course content and all materials.
• Planned and led training programs on staff development.
• Designed training modules that implemented strategic business practices and organizational behavior training concepts.
• Effectively trained new managers and supervisors on techniques for coaching team members.
• Created testing and evaluation procedures.
• Monitored training costs to maintain the training budget of $1.5 million and managed the training calendar for the entire fiscal year.
• Offered specific training programs to help team members, improve guest service, profitability and repeat business.
• Monitored management and team member incentive and motivational programs.
• Mentored team members to succeed and advance within the department and company.
• Supervised an average of three training specialists in the Training Department and a team of 14 field trainers for openings.
• Led training for up to 150 team members for new restaurant openings.
• Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.
• Assisted Area Directors with recruiting management and hourly team members.
• Developed the Manager In Training (MIT) program and ensured all new managers received the proper training and orientation.
• Assisted in the planning and execution of the annual Franchise Conference with an attendance of 200 people; organized the Vendor Showcase held in conjunction with the conference (60-70 booths). Training & Development Manager January 2003 to December 2010
• Responsible for the Management Training Program, weekly and final testing.
• Conducted new manager orientations.
• Created and conducted classes at Lube University.
• Assisted with new restaurant openings.
• Filled in for the Marketing Director during their maternity leave.
• Exceptional communicator
• Detail-oriented
• Microsoft Word, Excel, Power Point, Adobe,
Publisher, Outlook
Quaker Steak & Lube® - Sharon, PA
Assistant General Manager May 1999 to January 2003
• Conducted daily pre-shift and monthly departmental meetings to ensure organizational efficiency.
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
• Assigned tasks and oversaw the direction of team members to ensure compliance with food safety procedures and quality control guidelines.
• Developed and maintained exceptional guest service standards.
• Optimized profits by controlling food, beverage and labor costs on a daily basis.
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and team members.
• Trained new owners and management for Franchise locations. Quaker Steak & Wings – Hermitage, PA
General Manager October 1991 to May 1999
• Responsible for all aspects of this counter service, quick serve concept.
• Executed integrated advertising campaigns across multiple media channels. Education
Pennsylvania State University
Individual and Family Studies August 1983 to May 1988 Cornell University
Professional Development Programs
Building the Human Capital Base: Essential Human Resources Practices for Managers June 2011 Financial Management Jul y 2002
Restaurant Management June 1990
Langevin Learning Services
Instructional Design for New Designers September 2004 Pennsylvania State University
Practical Spanish for the Workplace February to May 2005 Organizations
Sharon Historical Society - current
Meszaros Charitable FUNd Feast Committee - current Hermitage Business Association
• Vice President/1999; Board of Directors/1998; President/1997; Secretary/1992-1996 Skills
• Leadership
• Management
• Training
• Interpersonal Relations
• Meeting Planning
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