Pramod Talawar

Tel : +91-805*******

Email : acxdhc@r.postjobfree.com

Career Objectives:

Challenging assignments in Production Support with a high growth oriented Organization of repute.

Seeking a position with company which will require me to utilize my skills, abilities and experience in the Production Support field to ensure the company’s success.

Brief Overview:

Having around 9 years of experience in IT industry in analyzing, implementing and maintaining the applications systems in Banking, Manufacturing and Health Care Domain

Currently working with Oracle as a senior production support admin.

Worked as Onsite Coordinator UK (Gloucester), Senior Production Support Specialist in HCL.

Worked as a Senior Product Support Specialist in Quintiles, Bangalore

Having experience in Application server, Web server,Dot NET, SQL Server 2005, Linux and Oracle

Experience in defining, coordinating, and leading appropriate day-to-day tasks

Extensive experience in Production Support Environment, Logging a defect team, Remedy ticketing System & Communication domain

Detailed oriented and resourceful with an ability to multitask and meet strict deadlines to fix the issue within the SLA time frame

Have knowledge on ITIL Process and Completed ITIL Course and Exam(Internal to HCL)

Qualification Summary:

B.E in Computer Science Engineering from, Vishweshwaraiah Technological University Belgaum.

Currently Pursuing Mtech (Part Time) in Computer Networks and Engineering from VTU Belgaum.

Experience summary:

Working as Senior production support admin in Oracle, Bangalore(From July 2015 to Till date)

Worked as a Senior Product Support Specialist in Quintiles, Bangalore(From Feb 2014 -June 2015

Worked as Senior Software Engineer with HCL TECHNOLOGIES for (From August 2007-Jan 2014)

Skills:

Application server, Web server, C#,ASP.net,Webservice, UNIX, SQL Server 2003/5/8, Oracle Database, Web Logic and BizTalk Server.

Career Highlights:

Project1: Eloqua Support(from July 15- Till Date)

Organization: Oracle

Designation: Senior Product Support Admin

Details of Skills Used: Application server, Web Server,DotNet,Unix,Oracle PL SQL, SQL Server, Web logic,

Production application administration and support & Deployments in QA and Production.

General windows server administration

Support Online application, On call Support, Bug Fixing and Enhancements

General application support like troubleshooting IIS, recycling scheduled agents,Resolving web server issues, resolving application server issues, etc

Hands on experience in application/code deployments

Project 2: QLAB Support( Feb 2014- July2015)

Organization: Quintiles Bangalore

Designation: Senior Product Support Specialist

Details of Skills Used: Application server, Web Server,DotNet,Oracle PL SQL, SQL Server,linux, Web logic, BizTalk Server

Under limited guidance, manages and coordinates the qualification and deployment of systems. Also provides level 3 support services for regional and global business applications. Collaborates with business leaders, end users, other IT departments,and software vendors to develop and provide appropriate support strategies for regional and global business applications.Collaborates with various groups to assist in the production of the system architecture and data model. Assists in the vendor and product selection process and identifies new technologies and assists in the determination of support requirements.

Serves in a lead capacity for other Product Support Specialists.

Responsibilities:

• Provide level 3 support for internal and external end users for PC, server, and mainframe application

problems

• Interact with software vendors, Infrastructure services, and/or Applications Development to restore

service and/or correct core problems.

• Communicate IT issues to business units at various levels of seniority.

• Manage and coordinate the implementation of internal, external and off-the-shelf business applications

with all IT and business groups.

• Coordinate validation activities related to the deployment of business applications.

• Produce and assist training and communication programs.

• Coordinate with internal and external service providers in the area of incident, problem, and change

management,capacity planning and troubleshooting, representing the interests of supported business

groups.

• Work closely with customers to identify business requirements and opportunities in relation to IT

systems and services.

• Identify and assess technologies, skills, and resources required.

• Support evaluations and procurement of new hardware

• Support vendor contracts to established service level agreements.

• Assist in the production of the data model and the system's architecture.

• Assist in the selection of hardware and software including due diligence activities.

• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with

the needs of the business, recommend potential solutions to managers within the business.

Project 3: McAfee Production Support (November 2011 – Jan 2014)

Organization: HCL Technologies LTD.

Client: McAfee (November 2011 – Till Date)

Designation: Senior Software Engineer

Role: Senior Support Analyst

Details of Skills Used: Application server, web server,UNIX, Oracle PL SQL, SQL Server 2003/5/8, Web logic& DotNet,BizTalk Server 2006,PDH & Integration Tools

McAfee Solutions deliver complete virus protection and internet security by providing the latest McAfee anti-virus and anti-spyware.

Responsibilities:

Handling the MI calls

Production application administration and support & Deployments in QA and Production.

T-SQL code reviews & Create and maintain knowledgebase of solutions

Identify and make recommendations on streamlining and efficiency improvements for application related processes

General windows server administration

Support Online application, On call Support, Bug Fixing and Enhancements

General application support like troubleshooting IIS, recycling scheduled agents,Resolving web server issues, resolving application server issues, etc

Hands on experience in application/code deployments

Windows system administration skills will be added advantage.

Project 4: McAfee Quote Redesign (July 2011 – November 2011)

Organization: HCL Technologies LTD.

Client: McAfee (July 2011 - November 2011)

Role: Developer

Designation: Senior Software Engineer

Details of Skills Used: ASP.NET, C#,SQL Server 2005, Web Services

The purpose of this project is to redefine Quote functionality in Order to enhance the user experience and

Streamline processes for all internal users including Sales, Channels, Quoting Operations, and Deal Desk,

as well as for our Resellers and Distributors.

Responsibilities:

As a Developer my responsibilities included

Absorb and gain knowledge of Quotes.

Coding on Look ups (Partner, Product lookup etc) used in the Quote project.

Project 5: Opics Plus Development (April 2011 – July 2011)

Organization: HCL Technologies Ltd

Client: MYSYS

Role: Senior Support Analyst

Designation: Senior Software Engineer

Details of Skills Used: C#, VB6.0, SQL Server 2005, Oracle 10g, WCF Web Service,

XML Messaging

Opics Plus (Product) is the logical evolution of Opics from 2-tier Visual Basic architecture to an n-tier Microsoft .NET architecture.

Responsibilities:

Smart-client user interface (zero-touch deployment),

Multi-language support,

XML messaging,

Web services interfaces,

Object-oriented and loosely-coupled component based design.

Absorb and gain knowledge of OPICS.

Code Enhancement for opics plus product functionality.

Project 6: HBOS-RIT Mortgage Service (Production Support)(May 2010 – March 2011)

Organization: HCL Technologies Ltd.

Client: LLYODS Banking Group

Role: Onsite Co-Coordinator (UK)

Designation: Senior Software Engineer

Details of Skills Used: App and webserver,Mainframe, AS400, CICS and Open span and SQL Server

The Mortgage Services team provides service support for all the mortgage applications, Service activities comprises of BAU tasks such as Problem management, Incident Management, Change for all of the critical applications in both Mortgages heritage LBG and heritage HBOS platforms.

Responsibilities:

Absorb and gain knowledge of hLTSB mortgage BAU service / support activities.

Onshore resources will provide all the required knowledge which in turn will be extended to offshore team.

Involving in different service transition phases like Initiation, Acquisition, Redesign

Demonstration, Parallel Run and Observation for the project.

Liaise between clients, onshore and offshore teams.

To prepare the Project Transition documents

Project 7: Telephony Service (Production Support) (January 2008 – February 2010)

Organization: HCL Technologies Ltd

Client: LLYODS Banking Group

Role: Developer

Designation: Software Engineer

Details of Skills Used: ASP.NET, C# (Framework 2.0), SQL Server 2005, Mainframe

System queries are generally sent to us when there has been a customer complaint or if suspicious activity is suspected on an account. It is our role to look at the account activity and give the facts back to the investigating agent. We don’t try to interpret what is going on that is left to the person who submitted the query. We are analyzing the data through Mainframe.

Responsibilities:

As a Software Engineer my responsibilities included handling the system queries queued in our queue. Based on the request raised by the Customer, appropriate system query to choose to run in the Mainframe and analyzing the data and provided the activity details to customer.

As A Value add to the Customer, I have developed the Asp.net application Such a way, this application involves the System Query Queues where Customer can Directly submit the request in the form and submitted request is queued into our queue. Queue is designed in such a way that the customer can easily track the progress of his request.

This application involves below activity.

Developing User Controls.

Programming various modules/classes and methods

Unit tested the modules.

Writing Stored Procedures, Views, Functions.

Received Customer appreciations for the above Value add.

Personal Details:

Fathers Name : Yallappa Talawar Passport No : G170097

Date of Birth : 1st July 1985. Passport Validity: Valid till 2017.

Present address : S/0 Y.L. Talawar. Nationality: Indian

A/P Telasang

Tal: Athani D:Belgaum

Karnataka – 591265

Languages Known: English, Hindi & Kannada

Place: Bangalore Pramod Talawar

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