Customer Service Representative

Karrine Johnson

SUMMARY

Highly motivated Customer Service and Collections professional seeking a role to utilize past and current experience

Extensive experience in fast-paced call center and administrative roles

EDUCATION

LaGuardia Community College

Customer Service and Clerical Certificate

Jamaica Learning Center

General Equivalency Diploma

SKILLS

Microsoft Office: Word, Excel, Outlook

EXPERIENCE

Gap: Actively Seeking Employment

Wal-Mart Distribution Center August 2015 - May 2016

Break pack Associate

Created labels for the Shipping Department

Assisted with shipping of products to various Wal-Mart stores

Amazon Warehouse July 2014 - August 2015

ICQA Associate

Took inventory of entire warehouse stock on a nightly basis

Assisted with stocking the shelves of the warehouse merchandise and also with audits of bins and pallets in the warehouse

Sitel September 2013 - June 2014

Customer Service Representative

Worked in a fast-paced call center environment; handled 75 - 80 inbound calls daily

Assisted customers via phone or email with their account activity, adjustments, adding cards to accounts, and / or adding points or stars to their accounts

Gap: Actively Seeking Employment

DSJS Incorporated March 2009 - December 2012

Administrative Assistant

Assisted warehouse manager with shipping and billing of high volume fashion merchandise ordered by buyers such as Sam's Club and Costco Wholesale

Served as a liaison between the New York office and DSJS warehouse in Delaware to ensure proper packing and shipping

Bookkeeping duties consisted of: invoicing and properly recording sales in ledgers and sales journals

Responsible for general office duties; filing, typing, screening calls, sending call to proper parties, and taking accurate messages daily

Gap: Relocation / Actively Seeking Employment

Delaware E-ZPass (TransCore) August 2007 - December 2008

Customer Service Representative

Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints

Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken

Determined charges for services requests, collected deposits or payments, or arranged for billing

Delaware Correctional Center January 2006 - May 2007

Correctional Officer

Conducted head counts to ensure that each prisoner was present

Monitored conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence

Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and kept daily logs of prisoner activities

Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband, such as weapons or drugs

Delaware Parents Association April 2005 - January 2006

Administrative Technician

Recorded information in child care providers files daily

Answered phone calls and direct calls to appropriate parties or take messages

Filed and retrieved corporate documents, records, and reports

Opened, sorted, and distributed incoming correspondence, including faxes and email

Delaware State Museum (Kelly Services) September 2004 - April 2005

Word Processor Specialist

Performed clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes

Typed correspondence, reports, text, and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter

Gap: Actively Seeking Employment

Plaza Associates January 2000 - March 2004

Collection Agent

Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment

Located and monitored overdue accounts, using computers and a variety of automated systems

Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, and credit bureaus

Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports

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