Project Manager Customer Service

COSMIN PLACINTA

Mobile: 074********

Mail: ************@*****.**.**

Address: e79en post code London

PROFILE

• Well- qualified in commercial & business, Cost-controlling, ERP implementation& administration (both

discrete and process based), Project Management and with strong academic qualifications and professional

training and more than 15 years of working in interdisciplinary environment.

• An enthusiastic, hardworking, conscientious employee establishing and maintaining positive relationships.

• I want to perform at my full potential working into an ambitious team driven by a highly strategic vision.

PROFESSIONAL EXPERIENCE

1997 - 2002 France Telecom International Romanian Mobile Company branch Dialog Romania: Data base

Input in Access program

2002 - 2004 Orange Romania: Production Director in Marketing and Communication Department and Event Specialist

Company general overview : 1500 employees

Responsibilities:

My activity in this company was Production Director in the Marketing and Communication Department and Event Specialist

My charges and responsibilities in this company were as following :

organize and the implement of the company events (conference meetings,shows,samplings with promoters,fairs and exchibitions)

• follow up and control of the budgets of over 5 000 000 euro per year;

• discussions with Orange’s supplier for marketing materials and all items necessary for Marketing and

COMMUNICATIONS Department:

• orders for marketing items and the control of quality for all these items;

• handle all incoming activation request and status changes;

• apply all integrity check and data entry procedures and assure accuracy in the process of posting

information into the system;

• follow up the projects and contracts with suppliers and take decision in order to solve issued appeared in

the activation process

• apply credit scoring for any new activation;

• archive the contracts and documents

• keep the evidence for all the items from Marketing and Communication’s warehouse

2004- 2005

IZOTEC GROUP – a top Windows & Doors eastern UE manufactures with regional distribution network

PROJECT MANAGER (HYBRID ROLE : Project Management, Business Analysis, Data Analysis)

IZOTEC GROUP – a top Windows & Doors eastern UE manufactures with regional distribution network

(http://www.izotec.ro/en/despre_izotec)

Responsabilities:

• ERP Implementation Project Manager for the acquisition of an manufacturing ERP

(http://www.klaes.de/briefly-presented.html) as a substitute for previous CAD/CAM applications ( Delphi &

MySQL based software.

• Process mapping and document flows for all relevant activities (AS IS situation, specific needs for

improvement, etc.)

• Workshop sessions with stakeholders about ERP functionality and post-implementation effects on

organisation (as a preparation for defreezing change process)

• Dealt with stakeholders and consultants, oversee the general project plan and milestones, oversee

infrastructure investments (using Microsoft Project 2007)

2005-2014

Perfect Promotion srl - General Manager OOPS CAFE AND lA TACLALE ONE NETWORK OF 5 COFE SHOPS IN BUCHAREST ROMANIA .

Responsabilities : to asure the wel organisation of cofe shops trough the supervising of all the activities of the cofe shops (orders for items controling of the waiters and baristas,paying the salaries etc)

2015 {november and december)

Ramsay Gordon Restaurant London (november and december)fine dayning rooms setup asistants and service

Since 2016

The Royal Society ( Harbour and Jones Company )London General Assistant in hospitality and events area

responsabilities the organise and the prepere all the roms from building for the events like press conferences,meetings, diners,exibitions,brain stormingsetc

EDUCATION AND TRAININGS :

2002-2003 Bachelor (Honours) Degree Standard in Public Relation and communications SNSPA David

Ogylvy

19931997 University of Bucharest,Licentiate in Geography

1987- 1991 High School Economical Group Piatra NEAMT

Professional training :

Sales and communication techniques, 2011

KPI’s : defining, learning and optimisation, 2011 (http://www.indicatorideperformanta.ro/ )

Change Management – Rebecca Gordon, Crownford – 2011 (http://www.crownford.co.uk/ )

Management functions and responsibilities, Sharon Sullivan, Crownford – 2011

(http://www.crownford.co.uk/ )

Train the Trainer – Dr. Arthur Davies, Institute of Leadershipü & Management, 2010

Effective Leadership, the Consultants, 2011 – (http://www.theconsultants.ro/en/index.html)

Communication techniques in crucial conversation, the Consultants, 2010–

(http://www.theconsultants.ro/en/index.html)

Management functions and responsibilities, Stuart Paul Watkinson, Crownford – 2009

(http://www.crownford.co.uk/index.php )

COMPETENCIES AND SOCIAL ABILITIES

Business Analysis (BABOK 2.0) with experience in industrial & construction environment

Change Management

Project Management

Dealing with important stakeholders

Team management

Financial & commercial analysis

Performance Management and Balanced Scorecard principles

Customer experience, Mystery shopping and techniques in B2C Sales & Customer Service

Strong communication skills

Take responsibilities in heavy decisions

Strong conceptualisation ability / ability to summarise and keep global image

Good creativity in finding new solution / Adaptability to unknown situation

Good time-management abilities

Good spirit of observation

Strong team spirit

Distributive attention ability

High sense of humor

UE DRIVING LICENCE – since 1994

FORREIGN LANGUAGES – romanian (natural), english (fluent),

HOBBIES

Cooking, Mountain Trekking, Biking, Music, DIY – carpentry, fishing, Jeffrey Liker’s Toyota Way”, Jack

Welch’s Winning

Contact this candidate