Customer Service Help Desk

Haris Ansari

Spring, Texas ***** Email: ***.******@*****.***

Phone: 713-***-****

Objective:

To obtain a position that will utilize my experience and skills. Want to develop the potentials in the professional career to reach at the senior level of responsibility.

PERSONAL SKILLS AND STRENGTH:

Ability to troubleshoot complex system problems in minimum time.

Skilled in installation, operation and maintenance of electronic systems and equipment.

Stress tolerance and has the ability to meet tight deadlines.

Self-motivated initiative and high level of energy.

WORK EXPERIENCE:

Hewlett Packard Enterprise Houston, TX

Systems Engineering Support Sep 2014- Present

Resolved Systems engineering issues via Ticket, Phone and mailbox escalations.

Execute SQL queries to update factory database and customer orders.

Provide systems support for Shop floor web/client, SAP, Peernet (label issue) and Solution configuration.

Supported other Mfg. teams for data reporting, system access, operations process documents.

Test Infrastructure support to repair/replace any test related equipment (tap boxes, switches, etc.).

Support product engineering issues when needed.

JLBCTECH Inc. Houston, TX

Help Desk Technician Jan 2014- July 2016

Addressed, prioritized and resolved the majority of all help desk calls and tickets.

Manage active directory server, file server, Microsoft exchange server.

Admin for office 365 accounts. Create/Edit users and assign roles.

Assign group policies & provide admin rights to corporate level users.

Connect network printers, map network drives, and connect Microsoft Outlook PST files.

Escalated issues as needed and maintained communication with clients and Technical teams.

Hewlett Packard Houston, TX

Manufacturing Operations Associate Feb 2012- Sep 2014

Responsible for auditing materials and builds for quality assurance.

Work directly with production control team to ensure customers gets a quality product on time.

Back up Coordinator for server racks on assembly lines.

Worked at FPIA, Pretest, Final Audit, CDIT, LVO Audit operations

Flexible to work in CCM5-6-7 in assembly and test operations.

Quality Systems Houston, TX

Senior PC & Technical Support:

Aug 2010 – Nov 2013

Strong interaction with customers to assist with troubleshooting.

Resolved software conflict issues/virus removing.

Provide remote support through Team Viewer 8 and Remote Desktop connection software.

Setup and configure software and all the version of Microsoft windows.

Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving.

Babies R US Houston, TX

Ware House Team Leader May 2010 – Feb 2012

Inventory control.

Warehouse duties as assigned

Monitor Team performance and activity

Trained new team members.

ACADEMIC QUALIFICATION:

High School Diploma 2011 (Marque Learning Center. Houston, TX)

Computer Maintenance & Troubleshooting Course 2010 (Kuala Lumpur Malaysia)

Intermediate in Commerce 2008 (Peak Solutions College. Lahore, Pakistan)

Information Technology (4 Month Diploma) 2007. The Brains College,Pakistan)

Contact this candidate