Customer Service Manager

Executive Summary

An experienced individual with 16 years' experience in the USA Construction marketplace and a further 23 years work experience in the global marketplace. Capable of working on own initiative at managerial/owner level, within tight timescales. Looking to move into new opportunities. Hardworking individual, focused on producing quality product and providing excellent customer service.

Core Qualifications

Reliable and punctual, advanced math and language skills, neat, clean and professional appearance, proven leader, team worker, delivers exceptional customer service, engaging personality, excellent multi-tasker.

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Professional Experience

Manager of Construction

January 2016 to Present

SES Environmental Inc. - Roswell

Manager of Construction Department primarily concerned with Project Cost Management and Estimating. Preparation of Phase I environmental documentation for funding purposes.

Consultant

November 2011 to December 2015

AIC - GA

Self-employed consultant responsible for special projects fund. Meeting with prospective project partners, determining requirement, developing business plan, carrying out due diligence to meet fund requirements, executing contracts and overseeing project implementation.

VP and Senior Cost Consultant.

March 2010 to October 2011

EC Harris USA - Atlanta, GA

Vice President of a large Global Project and Engineering company responsible for day to day management of small team of 8 people in US branch office.

CEO and part owner

November 2007 to February 2010

Synergy USA - Atlanta, GA

CEO of International Project and Cost Management Corporation with headquarters in London. Managed and maintained the US office with responsibilities for day to day management of the entire office activities reporting to group board in London.

Senior Construction Manager

March 2004 to October 2007

Gleeds - Atlanta, GA

Senior construction consultant for International Management and Construction Consultants based in Atlanta. Managing cost estimating department and undergoing intensive systems training with view to spear heading satellite office and cost center to be based in North Carolina.

Consultant

October 2000 to October 2004

Walker Lawrence - Atlanta, GA

Managing Director of International Construction Cost Management and Development Corporation.

Entry level to Managing Director

January 1979 to September 2000

Various European Companies – England, Spain, Cyprus

A partner responsible for all aspects of managing an International Quantity Surveying practice. Worked on many worldwide projects for major London based QS practices. Gained valuable experience in preparing expert witness cases for London based law firm A director for an International Quantity Surveying Company with responsibility for managing the day to day running of the company and for overseeing all projects undertaken by the company, mainly in the Far East. Worked on Hong Kong MTC. Partner for a UK Quantity Surveying practice responsible for overseeing six Surveyors acting as Team Leader. In 1992 was offered a Partnership and became responsible for administering the 25 strong Practice as well as representing the Practice at Board level on major project meetings. In 1993 became a Director of an overseas company specializing in offering U.K professional project services to overseas clients.

Education

MRICS : Program, Project and Cost Management, 1986

Reading University - Reading, Berkshire, England

Member of Globally recognized construction institution.

Interests

Golf, Tennis, Gardening

Deacon of World Harvest Church Roswell. Assisting the homeless in Downtown Atlanta.

Attending Saturday morning ministry at Apartment block in Roswell where we spend 2 hours with under privileged children.

Affiliations

Royal Institution of Chartered Surveyors RICS

Personal Information

BRITISH Green Card Holder

Skills

Developing business contacts, clients. Team Leader, effective manager/ Director. Managing, meetings, office, personnel. Project, Program and Cost Management. Proof Reading detailed and legal documentation. Reporting to board room and senior executive level. Contract administration and arbitration.

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