Customer Service Representative

Shawnta Hickman

Dallas, Tx *****

Phone: 469-***-****

Email: ***************@*****.***

Professional Experience

Intermountain Staffing(temporary assignment) 2013 - 2013

UPS Mail sorter

Accept and check containers of mail from large volume mailers, couriers, and contractors.

Bundle, label, and route sorted mail to designated areas depending on destinations and according to

established procedures and deadlines.

Cancel letter or parcel post stamps by hand.

Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the

appropriate documentation is attached, and that items are in a suitable condition for processing

Clear jams in sorting equipment.

Direct items according to established routing schemes, using computer controlled keyboards or voice

recognition equipment.

Dallas Convention Center 2009 2013

Supervisor

Investigate customer's problems and find solutions.

Resolve complaints and issues

Isolate and identify areas of improvement.

Oversee training of employees on how to adequately address problems

Supervise customer service managerial staff.

Create work schedules for employees

Answer incoming calls

Inter-department faxing

Ensuring employees completed timesheets weekly

Greyhound 2008-2009

Customer Service Representative

Listen to and resolve customer issues

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade customers

Explain and position products and process when interacting with customers

Appropriately escalate customer dissatisfaction

Ensure first call resolution through problems solving and effective call handling

Walmart 2006-2008

Cashier

Operate checkout queues at store frontends

Completing sales transactions

Applying discounts and scanning coupons

Answering questions about products and services

Price-checking items as needed

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