Customer Service Management

Management Professional

Distribution, Warehousing, Purchasing and Inventory professional with over 20+ years in Supply Chain Management. Strengths managing teams in performance metrics, logistical planning, process development and capital project management. Ability to maintain accurate inventories, manage distribution scheduling and HSE planning. Expertise in OSHA/DOT standards, SAP, ERP, WMS, TMS and RF applications.

Skills Summary

Experience Summary

Competent, positive leadership

Wholesale & Retail Distribution Mgmt.

Customer and employee relations

Transportation/Fleet Mgmt.

Job ownership, accountability

Inventory Control & Procurement

Communication and interpersonal skills

Safety/Risk Control Mgmt.

Effectively manage multiple priorities

Budget Planning/Implementation

Diplomacy, resolution of problems

P & L Control/Analysis

Project Mgmt.

OSHA/DOT Compliance Mgmt.

Experience

Distribution Manager - Signature Brands, LLC, Ocala, FL. June 2015 - Current

World’s leading manufacturer and distributor of decorating and confectionary products. Responsibilities include Distribution management for three local facilities totaling over 500,000 sq. ft. along with two 3PL partners across nation. TL, LTL, Ocean and intermodal transportation on a global scale (IATA, NVOCC), Inventory controls, 5S, SQF practices within facilities, HSE certifications along with C-TPAT training for employees and existing partners, LEAN project management along with project management interaction with planning, production and procurement departments.

Major Achievements:

Developed multiple metric programs to track KPI’s and provide operational information.

Improved productivity 25% by leveraging metrics, accountability, and labor planning in first year.

Distribution Center Manager - Stag-Parkway, Inc., Leesburg, FL January 2004 – June 2015

National RV Aftermarket Wholesale Distributor with $200+ mil in sales across 12 distribution centers nationally.

Responsibilities included Wholesale Distribution Management for a 78,000 sq. ft. distribution center with a staff of 20, Inventory, Small Package and LTL Transportation, Budget/P & L, OSHA Compliances, and Special Project Management. Managed 180,000 sq. ft. Atlanta distribution center as well from April 2013 through closure in June 2015 with same job responsibilities with a total staff of 90 employees.

Major Achievements:

Responsible for year over year annual inventory accuracies above 99%.

Implemented an internal audit system for all outbound shipments to an overall accuracy of 98%.

Assisted with refining a production based measurement system (KPI) credited with boosting our lines per hour productivity by 35% year over year since implementation.

Chaired startup of National Safety Committee, co-authored company’s Emergency Action Plan, Hazard Communication Plan as well as all training for new OSHA mandated GHS compliances.

Developed various standardized training processes that were eventually recognized as best practices to include new Onboarding procedures.

Devised in house activity reporting tools to track and report accuracy and production detail on all functional areas of DC.

Lead special projects to include inventory controls and accuracies for additional remote warehouses.

Managed the relocation of our San Antonio distribution center to its new facility.

Distribution Center Administrator - Sofa Express, Davenport, FL Jan. 2003 – Jan 2004

National Retail Furniture Company who specialized in living rooms. Duties included Retail Distribution center management for a 280,000 sq. ft. facility with a staff of over 60 employees, internal fleet management, inventory control and procurement, customer service, sales, IT, HR, OSHA/DOT management.

Major Achievements:

Setup POD delivery to facilitate deliveries for remote store locations to retail customers.

Responsible for system that setup delivery grids to maximize delivery efficiencies to a 98% on time rate for retail customers.

Helped integrate new WMS system to match our ERP (GERS) as to get inventory efficiency to over 98.9% utilizing RF.

Procured outside repair services to help aid our state coverage for customer service fill rates to next day service.

Set up transfer process to keep new products up to date in all store locations in Florida.

Implemented a p.m. delivery service for retail customers who worked during day so they receive purchased goods after normal business hours.

Operations Manager - Babette’s Furniture, Leesburg, FL 1995 – Jan. 2003

Family owned retail furniture business. Managed daily operations to include warehouse, delivery, customer service, inventory, receiving, vendor returns and all safety incentives and practices.

Major Achievements:

Set up a cycle count program getting our inventory accuracy to above 99%.

Exceeded in keeping budgetary plan below said goal yearly while increasing sales.

Set up delivery route to maximize delivery points for a 100% on time per policy rating.

Successfully negotiated a returns program with our largest vendors maximizing our returns profitability.

Education

College Prep. Diploma Tavares High School, Tavares, FL

Biology, Business Administration (scholarship) Lake Sumter Community College, Leesburg, FL

Inventory Control Management Toyota of North America

Senior Management Clinic Rhodes Furniture

U.S Army National Guard Leesburg, FL.

LEAN Six Sigma Black Belt Certification

Skill Path Seminars – Pryor Seminars – JJ Keller Certifications - CPFM

MS Word – MS Excel – MS PowerPoint – MS Outlook - MS Access - MS Dynamics AX

References

References provided upon request

Contact this candidate