acxd5i@r.postjobfree.com

305-***-****

RAFAEL ESTEPE

PROFESSIONAL EXPERIENCE

Advanced POS Solutions - Kendall, Florida Nov 2015 - Present Present Technical Support & Product Manager

Reported directly to the President of the company

Manage the Technical Support Department for tier 1 and tier 2 support levels

Oversee all installations and support issues related to client and support of their hardware and software systems

Overview new hardware and software systems for clients and in-house use

Manage programmers for client and in-house applications Training: IT Retail POS Certified

Metal-Met USA - Doral, Florida Jul 2012 - Sep 2014 Technology Manager

Installation and support of LAN, WAN and peer-to-peer desktop systems

General network support, system integration and system design

Setup both software and hardware and troubleshoot PC issues for end users

Custom programming using MS Visual Basic 6.0 with Crystal Reports 8.5 and some VB.Net 2013 eSynthesis / eMicro Solutions, LLC - Miami, Florida Nov 2001 - Jul 2012 Systems Consultant

Custom programming using MS Visual Basic 6.0, Crystal Report Writer 8.5/XI and some Visual Studio Basic 2010, SQL Server 2005, 2008 and SQL Express 2008 & 2012

General network support, system integration and system design. Installation and support of LAN, WAN and peer-to-peer desktop systems. Networks

Microsoft Business Solution Partner, IBM and LinkSys reseller

Provide daily local and/or remote client support Training: New Horizon Technical School MSCE, SQL 2000/SQL 2005 and Microsoft Retail Systems Client Technology Services (Vincam / ADP TotalSource) - South Miami, Florida Jul 1998 - Nov 2001 Division Manager

Reported directly to the Vice President of Operations

Client Technology Manager/Project Manager, oversee all development and implementation of new Payroll and T&A technologies for the CTS departments in all ADP TotalSource divisions

Oversee Internet Payroll, Report and Client Internet Portal technologies

Oversee the testing, training and enhancements of new payroll systems and client applications

Wrote client interface applications in MS Visual Basic 6 and SQL/MS Access database Intradeco, Inc. - Miami, Florida Oct 1996 - Mar 1998 BBx System Programmer

UNIX (Basis BBx) Business Basic and Informix relational database programmer for international textile company

Maintain the Open Systems accounting and invoicing system

Wrote front and back office applications for in-house users

Maintained the BBx inventory system in the San Salvador warehouse

Worked on the BBx and Telxon unit interface. Installed and maintain the EDI and Kronos time clock systems Training: Informix Relational Database Design, SQL and Managing &Optimizing Expert Software, Inc. - Coral Gables, Florida Oct 1995 - Oct 1996 Computer Specialist

Setup both software and hardware and troubleshoot PC issues for end users

Set up and maintained Windows, Novell and Apple server Networks

Setup new email clients and test new applications for end users

Trained new employees on the company software and PC hardware Training: On the Novell operating system

Store Automated Systems, Inc. - Bristol, Pennsylvania (Miami office) Mar 1993 - Oct 1995 Regional Support Specialist

Sales department technical liaison. Software, hardware installer, trainer and system support for both P.O.S. and computer systems in DOS, Windows, UNIX and RMX platforms

Also wrote interface and custom programs between third party software/hardware and the SASI P.O.S system. Service Mexico, South America and Caribbean territory

Installed supermarkets, hospitality and convenience store systems Malone & Hyde, Inc. (Fleming, Inc.) - Miami, Florida Sep 1990 - Mar 1993 Technical Support Analyst

Technical support supervisor for system installers and end users

Wrote applications and interface programs for customers and for in-house use

Worked with the ASSET software to interface with SASI, NCR, CASIO and other P.O.S systems

Wrote programs in MS PD Basic, Power Basic, Turbo Pascal and Fox-base (UNIX)

Worked in both DOS, Windows and UNIX platforms

Service domestic, international, supermarket, hospitality and cruise lines clients Training: AT&T UNIX Fundamentals. (AT&T corporate training center) Kronos Systems, Inc. - Miami Lakes, Florida Jun 1989 - Sep 1990 Technician / Programmer

System programmer, installer and customer service representative for computerize time and attendance systems and software.

Serviced major hotels, hospitals and international clients

Open the first Kronos office in Miami-Dade County Accurate Cash Register, Inc. - North Miami, Florida Dec 1982 - Jun 1989 Programmer / Installer

System programmer, installer and trainer for computerized cash registers, P.O.S systems and computers systems

System software and hardware support

Wrote interface programs between third party hardware, software and P.O.S systems

Service domestic, international, supermarket, hospitality and cruise lines clients TECHNICAL SKILLS

LANGUAGES: ANSI COBOL, MS Visual Basic 6.0, FORTRAN, RPG II, Pascal, Some Visual Studio 2013, Crystal Report Writer 8.5 and Macros for computerized P.O.S systems

SYSTEMS: MS-DOS, AT&T/SCO UNIX/VPIX, RMX and Windows 95, 98, 2000, XP, VISTA, Windows 7 and Windows 8 also 2000/2003 Server operating systems

Microsoft RMS (Retail Management Systems) certified

Have taken the MCSE (Windows 2000) & MCDBA certification courses

HARDWARE: I.B.M System-36, I.B.M. System 3742 Diskette Drive, Hazeltine 1500-PDP1160, A.T & T 6386/E UNIX systems, Cisco Routers, PCs, MSI, Telxon units, MSD, Kronos and Stromberg Time Clock systems and SASI/Casio/DTS P.O.S systems

Windows Server 2000 and 2003 Networks

EDUCATION

Miami-Dade College - Miami, Florida - Associate of Arts - Computer Science

Garces Commercial College - Miami, Florida - Certificate in Computer Programming

Florida International University – Miami, Florida

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