Customer Service Manager

MaryBeth

Clarke **** Crispin St, Philadelphia, PA

19136

Cell: 267-***-**** :

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Professional Summary

Detail -oriented and hard worker seeks employmen t with a growing company, where there

is room for a dvancement . In a dditio n I h av e f lexibl e s chedul e a n d a vailabl e f o r a l l

shifts.

Core Qualifications

Hard working and self- Telecommunicatio n s kills

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motivated Adaptability

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Quick learner Conflic t resolution

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Excellen t communicatio n skills

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Safet y-oriented Energeti c work attitude

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Customer service expert

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Organizationa l skills

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Proble m resolutio n a bility Multi -lin e p hon e t alent

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CPR certification Customer service expert

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Inventory control

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● Trainin g staff

● Commitmen t t o q ualit y a n d

service

Experience

Owner/Operator

Januar y 200 6 t o Current

Classy Cleaners – B ensalem, P.A.

Accountabl e f o r a ll staf f development, budgetin g an d suppl y o rdering. Creat ed repea t busines s b y

d eveloping l on g -term relationship s wit h regula r customers. Handl ed guest complaints, maintainin g

a positiv e experience for a ll c lients.

Cashier

August 201 2 t o October 2012

Best Buy – Fairless Hills, P.A.

Worke d as a team membe r performin g cashie r duties, p roduc t assistance and cleanin g whil e

p rovidin g excellent customer service. Assist ed customers in person and via telephone. Assisted

customers with store and product complaints.

Dispatche r/ Emergenc y Medical Technician

Januar y 199 9 t o Decembe r 2 006

Keystone Quality Transport – S pringfield, P.A.

Provide d lif e support service s durin g medica l e mergencie s on scene and en route to

th e hospital. Maintaine d a state of readiness and alertness for all assignments.

Collecte d p ertinen t informatio n f ro m t h e p atient, f amil y a nd f riends, medica l record s a nd

p rescriptions. O perate d a n d m aintaine d e mergenc y vehicle s i n a safe, e fficien t manne r

w hil e o beyin g a ll t raffi c l aws. Maintaine d update d knowledg e wit h treatmen t p rotocols,

response requirement s and quality assurance procedures.

Interacte d wit h patients, f amilies, hospita l staf f an d th e g enera l public.

Worke d wit h upper managemen t t o ensure appropriat e changes were made t o improv e

custome r satisfaction. Formulate d and enforced Servic e Center policies, procedure s and quality

assurance measures.

Traine d staf f on how t o improv e custome r interactions.

Assiste d wit h th e developmen t of th e cal l center' s operations, qualit y and t raining p rocesses.

Develope d proces s improvement s t o enhanc e efficiency and effectivenes s of inter -

departmen t cal l center operations.

Facilitate d informatio n f lo w b etwee n custome r service, accoun t managemen t o perations, q ualit y

a ssurance,

t rainin g an d payrol l d epartment s t o g uarante e cal l cente r o bjective s were met.

P roperl y d irecte d i nboun d call s i n p hon e q ueue s t o improv e cal l f low.

Traine d n e w e mployee s a n d e xplaine d p rotocol s c learl y a n d e fficiently.

P rovide d thorough suppor t and p roblem resolutio n for customers.

Education

Bucks County Community College

Newtown, PA, U.S.A

P rerequisites for Nursing

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