Customer Service Administrative Assistant

Evette L. Randel

**** ****** ***** ******* ****

Irving, TX 75203

469-***-**** ~ ******.********@*****.***

Objective: Innovative and dynamic professional seeking to transition into an administrative position

where I can utilize and develop all of my skills and talents and reach my highest potential.

Quality Assurance

Organization and Time Management

Written and Interpersonal Communication

Relationship Building and Management

Team Building and Training

Problem Resolution

Customer Satisfaction

Payroll Processing / Benefits

Professional Experience

UT Southwestern Medical Center, Southwest Temps Dallas, TX March 2015-June 2016

Sr. Administrative Assistant,

Sr. Administrative Assistant for 3 Doctors

Travel arrangements, conference registration, hotel accommodations, expense reports and reimbursements for physician

Successfully interacted with clients/subcontractors and provided customer service

Managed all conference room calendars for both internal and external departments

Process PCards, Buy Cards, CKR’s, Requisitions, Expense reports

Sorting and routing incoming and outgoing mail

Composing, typing, and routing routine correspondence

Maintaining electronic and hard copy files

Provides administrative support to the Education Administrator/Manager and Program Director of the residency and fellowship programs.

Provides support to faculty residents, and fellows interacts with faculty, residents, fellow(s), medical students and institutional and regulatory administrative offices.

Process resident and faculty professional organization memberships. Maintain confidential resident and fellow files.

Responsible for ensuring that fellow are kept abreast of licensing requirements, enrollment procedures and registration and application deadlines for in-training exams, American Board exam, etc.

Responsible for managing the annual recruitment process using the Electronic Residency Application Services (ERAS)

Oversees the program evaluation process, and "reports out" on MedHub

Calendaring

Behaviorist on Call Dallas, TX Oct. 2011-Jan. 2014 Recruiting Assistant

Responsible for processing new hires through entire pre-boarding life cycle (offer letter creation through ‘ready to start’ status)

Initiate drug screens, asset allocation and workspace setup as requested by Divisions, ensuring each client group’s unique needs are met partners with other CLIENT HR Services sub teams in order to troubleshoot and resolve new hire processing delays

Ensures that employee and applicant records are legally and procedurally correct in regards to data required and record retention

Utilizes multiple systems, i.e.; SAP, SharePoint, I-9 Forms, relocation and other pre-boarding activities, while ensuring compliance with applicable client hiring policies, guidelines and legal requirements

Participates in CLIENT projects; provides suggestions for process improvements and greater efficiencies

Meets with client groups on a bi-weekly basis to address new hire processing issues

Behaviorist on Call Dallas, TX Oct. 2011-Jan. 2014 Recruiting Assistant

Communicates process changes and compliance updates, gathers hiring forecasting data

Compiles individual new hires metrics and reports data to manager on a weekly basis

Organizes and accumulates all required documents in preparation of payroll and 1099 payments including timesheets, invoices, vacation request, expense reports

McKesson Corporation Financial Center Carrollton, TX July 2006 – Apr. 2011

Collection Representative

Managed the three major accounts and created a resolution of outstanding invoices for over 2500 accounts encompassing a broad range of pharmaceutical companies including National Pharmacy, Kinney and Publix McKesson’s main revenue accounts

Worked closely with customers, Regional Sales Managers and Team Leaders regarding urgent and sensitive collection efforts

Provided A/R account reconciliations, statements as needed and invoice copies as requested

Analyzed collection results and recommended future action

Trained new Collection Representatives

Gained extensive knowledge of business operations through self-management, interactions with multiple departments and cross-training

Four time recipient of the “DDSO Award” in recognition for achieving or surpassing individual collection targets in the areas of DSO and cash collections

Pro-actively created, organized and implement employee morale building activities, including social events, and charitable/fundraising activities

Technical Skills

OutLook, PeopleSoft (HCM), PCards Web Solutions, Epic, Lotus Suites, Access, Excel, Word, PowerPoint, SAP, Siebel, Adobe, AS400, BPCS, IBM,Citrix Portal, Homesaver,

Education and Certifications

Dallas Baptist University Certification Project Management Dallas, TX 2014

Dallas Baptist University M.B.A Human Resource Management Dallas, TX 2010

Northwood University B.A. Business Management Cedar Hill, TX 2007

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