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Customer Service Manager

Location:
Jacksonville, FL
Posted:
November 05, 2016

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Resume:

Stanley DesGroseilliers

**** ********* *****

St. Johns, Fl. 32259

718-***-****

EDUCATION

****-** ***** *******

Associate Applied Science Degree

Occupational Therapy Assistant

****-**** **** BUFFALO

Psychology Major

CAREER SUMMARY

For the past six years, I have been helping patients achieve their goals of increasing independence and improving quality of life skills. This has been primarily with adults in both outpatient and inpatient settings, with some time working in pediatrics. Prior to becoming a COTA, my career was in retail management. The skills I learned in management, primarily motivating people, team building, and problem solving, have become an invaluable asset to me in my new career. I am a goal oriented achiever with a passion for helping others improve themselves in any way possible. I believe that I have become a very competent therapist while maintaining my ability to be a team player and helping others, team members as well as patients, achieve their goals.

WORK EXPERIENCE

OCCUPATIONAL THERAPY ASSISTANT

4/2011 – 6/2016, Able Occupational Therapy

Supervise other therapists to be sure that treatment protocols are being followed and that patients are treated in a courteous and professional manner.

Treat patients with injuries or disease that affected normal hand and/or shoulder range of motion or strength.

Diagnoses include carpal tunnel, sprains, fractures, tenosynovitis, arthritis, rotator cuff injuries, shoulder injuries, etc.

Document progress through company specific progress notes and periodic reviews

4/14 – 10/16, KING STREET REHAB (PART TIME)

Treat patients in a sub-acute setting to prepare them to return home from a wide variety of illnesses, surgeries and injuries

Document progress through company specific progress notes and periodic reviews

3/2010 – 6/2012, PRN Rehabilitation Network

Treat patients with injuries or disease that affected normal hand and/or shoulder range of motion or strength.

Diagnoses include carpal tunnel, amputations, sprains, fractures, tenosynivitus, arthritis, rotator cuff injuries, shoulder injuries, etc.

Document progress through notes and company specific computer system

3/2010 – 4/2011, Multilingual Therapy Associates

Work with pre-school age children in a school based setting to help them overcome developmental delays as well as other disabilities.

Diagnoses included ADHD, Pervasive Developmental Disorder, Sensory Processing Disorder

Document progress with daily notes and annual reviews

Overnight Manager

8/2006 – 2007, Christmas Tree Shop

Responsibilities included supervising a crew of approximately thirty people and merchandising entire store.

Demonstrated the ability to interact and motivate employees from diverse cultures and backgrounds.

Commended for multitasking abilities and recognized for superior performance and dedicated service commitment.

Realtor

10/2004-8/2006, Nestfinders

Sold and rented real estate for a small real estate office in Westchester county

Store Manager

10/1999 - 9/2004 CVS

Responsible for all aspects of managing a retail drug store.

Training store manager responsible for training new managers

District trainer for new ordering and inventory control system

Customer service scores consistently above targeted levels

Consistently reached sales budgets



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