Sales Management

Su

IT Product Delivery

Process Improvement

Risks, Issues and Mitigation

Strategy

Highly motivated and results driven IT delivery leader with over 8 years diverse experience in airline e-commerce and pharmaceutical sales analytics domains.

Supriya Medapati

Experience

Learning on the fly

Problem solving

Coaching

Effective communication

***************@*****.*** +91-973*******

Businesswoman and Thought Leader

Supervisor, Delivery Management, E-Commerce Delivery Sabre – An innovative travel technology company, Bangalore August 2011 – Present (5+ years)

Leading the Mobile & Self-Service area in the SabreSonic e-Commerce delivery team responsible for implementation and delivery of multimillion dollar e-Commerce/digital solutions (SabreSonic Mobile, Web Check-In, Kiosk Check-In, Concierge, Digital Experience and Digital Connect) to airlines globally (50+ worldwide) o Over five years’ experience working through four generations of e-Commerce products within Sabre. o Responsible for overseeing and managing multiple airline clients worldwide o Maintained strong business relationships and worked collaboratively across the leadership team to evolve the strategy of e-Commerce delivery team by ensuring alignment between business objectives and team priorities. o Streamlined the productivity of the team by managing scope and timelines, resourcing and execution of eCommerce Delivery projects.

o Working to evolve the e-Commerce Delivery offerings and identified opportunities to wrap new and existing e- Commerce solutions with professional services to provide greater value to our customers. o Coached multiple delivery team members to help overcome obstacles, increase self-awareness and work on self- development.

o Supported pre-sales for strategic clients and helped convert many leads successfully. o Provided input into the sales and marketing processes, to enable the establishment of repeatable processes and policies and negotiation of favorable terms and agreements.

Prior to people management, worked in the role of a delivery subject matter expert and project manager. o Successfully delivered and led more than 15 airline e-Commerce product implementations across the EMEA/Asia Pacific region like Etihad, Virgin Australia, Jet Airways, Philippine Airlines, Bangkok Airways, Vietnam Airlines, Aeroflot, Kulula and Ethiopian Airlines. This includes but is not limited to orchestrated web services support, data and analytics support, website design support, solution performance evaluations, reporting and customer training. o Developed a health check framework and conducted Health Checks for key customers to ensure the e-Commerce products are utilized to their full capability and the customer is receiving the maximum benefit out of them. Key recommendations and suggestions from the Health Checks were implemented and have demonstrated increased usage, conversion and application performance.

o Created a customer feedback framework to help receive and understand customer feedback on implementation and delivery processes which could help improvise our processes on a continuous basis. o Supported Marketing and Solutions management team in pre-sales and due diligence. o Go-to person for pilot projects for new products and setting up delivery and implementation processes and playbooks and documentation along the way in coordination with various technology teams. o Experience with working cross-functionally with account management team, program management team, development team, activations team, testing team, executive leadership team and various other integrated product teams (Merchandising, Reservations, Check-in, etc.) to achieve quick results. o Instrumental in building the team through various knowledge sharing sessions and onboarding new members.

Thought leadership

Client management

Team management

Project management

Summary

Su

Supriya Medapati

***************@*****.*** +91-973*******

Businesswoman and Thought Leader

Personally recognized by Bill Nunan, Senior Vice President, Airline Solutions Delivery & Care in Sabre Delivers, Sep-2015.

“In the Bangkok Airways business review, the airline stated that we had exceeded their expectations with regarding communication and responsiveness. They went on to specifically identify Supriya Medapati as being a key reason for their praise

– saying that she had provided excellent delivery service for their cutovers, activations and upgrades. Supriya’s commitment to excellence throughout the year on various eCommerce Self Service projects has been unwavering. Great work Supriya!” Other key institutional initiatives at Sabre

Site leader and founding member of Sabre YPC (Young Professionals Council) Bangalore Chapter created to provide leadership, networking and mentorship opportunities to young professionals across the organization.

Leading the first of its kind mentorship program in Sabre Bangalore (via YPC) for providing young employees with mentorship opportunities with experienced professionals within the organization.

Core committee member of Sabre P.E.A.R.L, Sabre Bangalore’s Women’s forum founded to empower and encourage our women workforce to achieve their professional and personal goals.

Initiated and implemented a niche method of running a leadership café for visiting leadership in Sabre Bangalore instead of the town halls which was well received by leadership and audience for its innovation quotient, important Sabre strategy and planning related discussions and the fun elements that kept the panel and audience engaged.

Instrumental in the Employee development day booth setup in Sabre Bangalore to ensure employees are aware of various functional and technical organizations within Sabre.

Supporting Sabre growth and recruitment by helping out in recruiting and onboarding processes.

Working on a framework for an internal e-Commerce newsletter to help increase external focus and help employees understand the big picture of what’s happening in the airline e-Commerce world within and outside Sabre. Offshore Team lead, Onsite Coordinator and Senior Business Analyst Mu Sigma, Chicago and Bangalore

Jun 2008 – Aug 2011 (3+ years)

Worked as an offshore team lead for one of the world’s largest pharmaceutical company’s sales analytics division. o Instrumental in training, developing and mentoring six team members to cater to the client’s needs. o Led project documentation and process standardization initiatives across the analytics projects. o Displayed strong leadership skills to ensure seamless onsite to offshore transitions and to maintain quality of work within the team.

Worked as an onsite coordinator and analytics lead for one of the world’s largest pharmaceutical company’s sales analytics division for multiple therapeutic areas.

o Partnered with various levels of Senior Management (Divisional Vice President/Sales Directors/Regional Managers/District Managers) to identify both national and localized opportunities for field sales to drive business across a product portfolio valued over $2 bn in annual sales. o Key contributor in developing strategic and tactical elements for various field based initiatives. o Developed strong working relationships with marketing, managed health care and sales training by building a trusting collaborative partnership with cross-functional areas. o Took lead in many analytical projects and ensured efficient product delivery through proactive coordination with different teams.

o Have come up with the concept, design and execution of a new sales tracking directional dashboard for a sales force larger than 2000. It is a report which had >90% utilization and known to be an all-in-one tool which replaced many existing minor tools which the sales force had to look for business direction. This dashboard has been used by various other product teams as a template to develop their dashboards. Su

Other key institutional initiatives at Mu Sigma

Created training decks/business rules documents to ensure smooth onboarding for new team members.

Being an onsite coordinator, initiated knowledge sharing sessions in order to increase the business acumen among the offshore counterparts.

Have been a go-to person within a team of 60 for various business as well as technology related questions. Have trained people in optimized ways of working in Excel, VBA and SAS. Was part of the “Fun@Work” team at Mu Sigma. Worked along with the HR team and conducted various games which inculcate team spirit and communication skills without forgetting the fun part of it. Bachelor in Technology, 2004-2008

IIT Madras, Chennai, India

CGPA 7.7/10

Andhra Pradesh State Board (11th and 12th), 2002-2004 Narayana Junior College, Visakhapatnam, India

96.5%

I.C.S.E (Indian Certificate of Secondary Education, 10th), 2002 Fort Catholic Girls School

86.3%

SQL, SAS, MS Office Suite (including MS Visio, MS Project, MS Excel+VBA, MS Access), JIRA, iCRM Project Management Essentials

Critical Thinking, Problem Solving and Decision Making Leadership Essentials

Coaching and Feedback

Represented Sabre at Great Indian Developer Summit, Bangalore 2016 Represented Sabre at Linkage Women in Leadership Program, Bangalore 2016 Women’s Rights, Reading, Traveling, Global food, Chess Supriya Medapati

***************@*****.*** +91-973*******

Businesswoman and Thought Leader

Education

Experience

Computer Skills

Experience

Interests

Experience

Training

Contact this candidate