Sales Customer Service

MICHELLE BEARD

**** ********** ******, ****** ****, Illinois 60130 708-***-****

****************@*****.*** https://www.linkedin.com/in/michellebeard84

SUMMARY

A deadline-driven and highly diligent legal administrative professional with experience in document management, record management, legal support, confidentiality, database governance, process development and management, customer service, and team leadership for a Fortune 500 fast-food restaurant chain. Adept at preparing various deal types, including assignments to entities, franchise agreements, operator's leases, and ownership changes. Leverages dynamic interpersonal and time management skills to interact with a variety of individuals while carrying a multitude of tasks to completion simultaneously. A relentlessly hard-working and resourceful professional driven to achieve results and exceed expectations to ensure the sustained success of an organization.

EXPERIENCE

MCDONALD’S CORPORATION Oakbrook, Illinois

File Clerk (Legal Administrative Assistant – Franchising) 2012-2016

Provided legal administrative support to five document managers. Established, organized, and maintained confidential legal files, records, and electronic databases. Responded to franchisee requests for documents in timely manner. Prepared various deal types, including assignments to entities, franchise agreements, operator’s leases, and ownership changes. Sent and retrieved franchise disclosure documents from franchisees and prepared new store, rebuild, and relocation commitment letters. Updated confidential records through Liberty Net, McDonald’s Mainframe, SharePoint, and Team Connect. Managed complex Outlook calendars, scheduled quarterly meetings, and maintained numerous spreadsheets of data.

Created new processes for sending and receiving documents by implementing DocuSign electronic signature system.

Saved thousands of dollars in paper usage and Fed Ex expenses.

Streamlined process for handling multiple files among five managers.

Assisted attorneys with drafting letters for franchisees.

Built relationships cross-functionally within legal department and outside of the legal department.

CAPITAL PAYMENTS Chicago, Illinois

Sales Executive 2011-2012

Retained client database of accounts and associated revenue through appropriate level of contact with clients. Cross-sold services focusing on credit card processing to new and existing clients in assigned territories with basic accounting to close deals. Communicated with manager, deployment, and underwriter daily. Gathered confidential documents from clients for underwriter approval. Responded promptly to all client questions and concerns.

Exceeded monthly sales contribution goals through account retention, account penetration, and cross selling.

Built strong relationships with deployment team to offer clients the best products and services for all business needs.

Streamlined process for retrieving confidential documents.

MY FOOTPATH Chicago, Illinois

Senior Education Advisor 2009-2010

Identified and qualified potential leads through phone screening surveys. Advised prospective students seeking educational information on college and career programs while maintaining updated educational information for over 1,000 for-profit schools in network database. Worked independently in a fast-paced high-pressured environment.

Exceeded sales goals every month with 50 student inquiries.

Assisted students with appropriate school programs and paid close attention to client needs/goals.

Coached other employees on attaining sales goals through training modules.

ADDITIONAL EXPERIENCE

LAKESHORE STAFFING, Chicago, Illinois, Administrative, Coordinator and Support Positions, 2007-2008

THE PRINCETON REVIEW, Chicago, Illinois, Resource Coordinator, 2008

Processed relevant field paperwork, including part-time new hire paperwork, timesheets, and student learning plans. Generated and maintained reports. Managed team of 20 site managers and provided materials for tutoring sessions. Assisted in payroll processing.

ALLSCRIPTS HEALTHCARE, Chicago, Illinois, Lead Sales Associate, 2008

Identified and qualified potential prospects through oral and written communication via outbound calls. Conducted prompt follow-up to inquiries generated by marketing campaigns and promotions. Scheduled appointments with doctor’s offices for electronic medical record demonstrations. Performed additional duties assigned by management,

BET NETWORKS (A subsidiary of Viacom, Inc.), Chicago, Illinois, Sales Planner, 2007

Monitored the Account Executives on air schedules. Collaborated with team members to ensure schedules ran as ordered.

Prepared change notices for missed advertising spots or changes requested by agency. Managed internal program changes and notified clients. Resolved account discrepancies and prepare correspondence in a timely manner.

EDUCATION

GOVERNORS STATE UNIVERSITY

MA, Media Communications, 2010

UNIVERSITY OF WISCONSIN, Madison

BA, Communication Arts, 2007

PROFESSIONAL DEVELOPMENT

Diversity Workshop, 2015

McDonald’s Turnaround Summit, 2015

AFFILIATIONS

McDonald's African-American Council: Network Development Co-chair and Social Co-chair, 2013 to 2015

McDonald’s Women in Leadership Network: Participated in Fundraising and the Dress for Success Clothing Drive, 2013-2015

McDonald’s Young Professionals Network: Contributor to the Social Committee, 2012-2013

COMPUTER SKILLS

Microsoft Office Suites (Excel, PowerPoint, Outlook, Word) SharePoint, & DocuSign

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