Support Active Directory
Resume:
JERRY SERGIACOMI
Philadelphia, Pa 19148
**********@*******.***
SUMMARY
Server/Network/Desktop Support Specialist with 20 years of experience installing, configuring and supporting NT 4.0 and W2000 & 2003 2008 Servers. Active Directory creating user, groups, and handling related support. Administered Network backup/ restores of 25+ Win/Intel 2000, 2003 2008 Servers Experienced in installing, configuring, and supporting Windows 95, 98, NT 3.51 to 4.0, XP, 2000 and Windows 7 Workstations. Perform Desktop Installations, configurations and support. Conduct phone support of 2000WS, XP, Windows 7, MS Outlook, MS Exchange, and VPN Connections. Administer and support Avaya Client, IC Agent & Modular Messaging software. Perform installations, upgrades and support of OS and applications.
TECHNICAL SKILLS
Windows NT 4.0 Server, Windows 2000, 2003 & 2008 Server. Workstation, XP, Windows NT Workstation 3.51 - 4.0, Windows 98, Windows 95, Windows 3.1, Windows For Workgroups, SCO UNIX, ULTRIX, MS/PC DOS, MAC O/S 7.53 - 8.5, Cluster software for NT Server 4.0, MS Exchange 5.5, Veritas, Legato and ArcServe, Backup Software, MRTG, Norton Anti Virus Corporate Edition, Visio, dBaseIII & IV, Rumba Software, Bridge WS, Bloomberg Software, MS Outlook, MS Access, MS Word, MS Excel, MS PowerPoint, Adobe PhotoShop, McAfee Anti Virus, McAfee Zac 6.4, Corel Draw, TrackIT!, C Language, Cobol Language, and HTML.
EXPERIENCE
FNIS/Sedgwickcms Inc. Philadelphia, PA
10/08 - Present
Responsible for building and administering and supporting MS Server 2000, 2003 & 2008 Enterprise network using Active Directory. Work included creating user, groups, and handling related support. Administering Network backup restores of several Win/Intel Servers using Veritas Backup Exec 10. Also responsible for building and supporting XP, Windows 7 workstations. Administer and support Avaya Client, IC Agent & Modular Messaging software.
Planco, Wayne, PA - (Contract)
(07/07 – 08/08)
MS Systems Administrator/Network Support Technician
Responsible for building and administering an MS Server 2000, and 2003 Enterprise network using Active Directory. Work included creating user, group, GPO and OU configurations and handling related support. Administered Network backup restores of 25+ Win/Intel 2003 & 2000 Servers using Veritas Backup Exec 10. Utilized an ADIC Scalar 24 Drive Unit. Performed HP/Compaq Server installations and configurations
Wachovia Bank, Philadelphia, Pa - (Contract)
(10/05 – 07/07)
Technical Consultant - Support Technician
Responsible for the configuration, implementation and support of incoming and outgoing VPN, SSH, SSL, FTP/PGP, and HTTPS transmissions for Wachovia Clients. Handled the configuration and support of VPN connections
Rohm and Haas, Philadelphia, Pa - (Contract)
(02/05 – 08/05)
MS Systems Administrator - Support Technician
Installed, configured and maintained Windows 2000 Servers and XP Workstations including desktop configurations, software and VPN support in a LAN/WAN environment using TCP/IP protocols
Topcall Corporation, Malvern, Pa – (Merger-Downsize)
(05/04 – 12/04)
MS Systems Administrator - Support Technician
Installed and configured the Topcall application, which is an automated faxing program that uses MS Exchange, Lotus Notes, and SAP
Provided customer support on both software and operating system configuration
Responsible for installing, configuring, and maintaining NT 4.0, Windows 2000 Servers and XP Workstations (PDC's, BDC's, File, RAS, WINS, DHCP, FTP, SNMP, Print, DNS, MS Exchange 5.5, Backup, Cluster Servers, Norton Anti Virus Corporate Edition) in a LAN/WAN environment using TCP/IP protocols
RHI Consultant, Philadelphia, Pa (Contract)
12/03 – 05/04
MS Systems Administrator - Support Technician
Installed, configured and maintained NT 4.0, Windows 2000 Servers and XP Workstations (PDC's, BDC's, File, RAS, WINS, DHCP, FTP, SNMP, Print, DNS, MS Exchange 5.5, Backup, Cluster Servers, IIS Web Servers Norton Anti Virus Corporate Edition) in a LAN/WAN environment using TCP/IP protocols
DDS, Inc. Levittown, Pa
02/02 – 09/03
Windows NT and LAN/WAN Administrator
Installed, configured and supported NT 4.0 and 2000 Servers (PDC's, BDC's, File, RAS, WINS, DHCP, FTP, SNMP, Print, DNS, MS Exchange 5.5, Backup, Cluster Servers, IIS Web Servers, SQL, MRTG bandwidth monitoring servers & HP Open View,), in a LAN/WAN environment
Administered and configured Watchguard 1000 & Check Point Firewalls using the switches and hubs, specifically 3COM, CISCO, Nortel and SMC
Configured and supported, NT 4.0 Work Station, Windows 95, Windows 98, XP, 2000, and MS Office, using TCP/IP Protocols
Montgomery News
06/98 – 02/00
Windows NT and LAN/WAN Administrator
Installed, configured and supported NT Server 4.0 (PDC's, BDC's, File, RAS, WINS, DHCP, FTP, Print, DNS, MS Exchange, Backup, WLBS Cluster Servers), in a LAN/WAN environment
Used various switches, hubs, and routers including Compatible Systems 1000R, 2250R, 2270R Routers, 3COM, CISCO, and SMC Hubs
Configured and supported NT 4.0 Work Station, Windows 95, Windows 98, Windows for Workgroups, and MAC O/S 7.53 to 8.5, using TCP/IP, IPX/SPX and AppleTalk
PMG, Limited
03/97 – 06/98
Windows NT and LAN Administrator
Installed, configured and supported all NT 4.0 Servers (PDC's, BDC's, File, RAS, WINS, DHCP, FTP, Print, DNS, MS Exchange, Backup, Cluster Servers), Windows 95, Windows NT/Work Station 4.0, Windows for Workgroups, using both IPX/SPX and TCP/IP protocols
Supported and configured MS Office 95 and 97, WordPerfect 6.1, Lotus, and ACT Databases
N2k Inc.
09/96 – 03/97
Desktop and Server Support/Consultant
Installed, configured and supported all users running Windows 3.1, Windows 95, Windows NT 3.51 and 4.0 Work Station, NT 4.0 Server using both TCP/IP, IPX/SPX protocols, MS Word, MS Excel, and Power Point, and installing and configuring NIC Cards, memory, sound cards, print drivers and HP printers
Smiths Industries
09/95 – 09/96
Desktop Support/Consultant
Installed, configured and supported all users at Smiths Industries which used the DOS 5.0 to DOS 6.22, Ultrix, Xwindows, Windows 3.1, Windows NT 3.51 Work Station, MS Word 6.0, MS Excel 5.0, ProComm Plus, Netscape, PhotoShop 3.0, and Corel Draw 5.0.
Pep Boys
07/94 – 08/95
Technical Support
Member of the MIS Department, troubleshot UNIX and Sybase related issues for the chain of stores, which totaled over 500
Designed and maintained Pep Boys Home Page.
EDUCATION
AS, Specialized Technology (Computer Programming,) Computer Learning Center, 1994
AS, Graphic Design, Hussian Art School
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