Sales Security
Resume:
Benjamin J. Hobaugh
*** ***** ******, ***********, ** 15063 412-***-**** **********@*****.*** Professional Summary
Information science professional with an extensive background in electronics, networking, and computer security. Personally responsible for the installation and support of equipment for over 250 staff computer users and numerous students at the University of Pittsburgh. Experience with all aspects of fire alarm, security, access control, IP CCTV, and networked DVR systems.
Skills
Detail oriented
Decisive
Problem-solving skills
Adapt to diverse groups
Social perceptiveness
Sales training
Trained in network design
Advanced knowledge of
networks and security
Linux and Unix expert
Server knowledge (FTP, HTTP,
Mail, E-commerce, Virtual )
System troubleshooting
Performance testing
Trained in operational testing
Preventative maintenance expert
Security logs
Website Design
Work History
Dec. 2015 – Present
Hobaugh Electric Elizabeth, PA
Systems Analyst - Networking and Security Specialist
Network design and deployment.
Security system design and prototyping.
July 2015 – Dec. 2015
Johnson Controls Inc. (Outsource contract) Pittsburgh, PA Fire Alarm Installation and Inspection - Security and IP CCTV System Installation
Comprehensive installation and maintenance of fire alarm, security, access control, IP CCTV, and DVR systems.
Producing documentation for each system to satisfy all National, State, and local codes.
Providing overall supervision of multiple job sites and their related employees.
Training of management, operations, and maintenance personnel including development of instructional materials.
Resolution of customer related issues in a quick and efficient manner. Aug. 2012 – July 2015
HealthPort Pittsburgh, PA
Medical Records Request Specialist
Maintaining and updating instructional documentation at thirty different customer facilities.
Processing medical record requests for information to be transferred to a new facility.
Determining what records to be sent based on current HIPAA regulations and laws.
Retrieval of electronic and physical patient records from databases and paper charts. Jan. 2009 - April 2011
University of Pittsburgh – School of Health and Rehabilitation Science(SHRS) Pittsburgh, PA Systems Analyst, Jr. - Faculty and Student Support
Producing technical and user documentation for proprietary systems used in the SHRS.
Training of staff, faculty, and students on web services, hardware, and software used by the SHRS and the University.
Maintaining all hardware and software used by staff, faculty, and students including deploying new hardware.
Assisting in determining the future needs of the SHRS. pg. 2/2
Aug. 2009 – May 2013
Radio Shack Pittsburgh, PA
Store Manager – Sales & Customer Support
Producing custom literature based on point of sale merchandising.
Assessing customer needs and selecting the proper products to fit their business and personal needs.
Loss prevention and security including inventory of products.
Installing and maintaining retail store fixtures.
Receiving and sorting of daily freight deliveries including order processing and fulfillment. Aug. 2003 - Aug. 2008
Integrated Protective Systems West Mifflin, PA
Security and Fire Alarm Technician - Sales & Customer Support
Producing revenue directly resulting from face-to-face customer sales and relations.
Maintaining professionalism and company integrity in sales and installation of security, IP CCTV, access control, and fire alarm systems.
Providing overall supervision of multiple job sites and their related employees.
Training of management, operations, and maintenance personnel on operation and maintenance.
Resolution of customer related issues including internal communications, documentation, and billing.
Scheduling of installation and maintenance with many application specific systems. Education
Jan. 2009 - April 2011
University of Pittsburgh Pittsburgh, PA
School of Information Sciences & Technologies - SIS
Information Technology Bachelor of Science Degree - Networking and Security specialization.
Course of study providing skills in computer programming, database design and management, network design and installation, systems analysis and human factors.
Focus on developing a theoretical foundation and the skill set needed for integrating IT into different systems for the purpose of enhancing performance and security.
Aug. 2001 - Apr. 2002
California University of PA California, PA
Computer Information Systems - CIS
Emphasis on providing both the underlying framework needed to succeed in the IT industry as well as a set of application-oriented experiences and skills.
Aug. 1996 - Dec. 1998
CCAC West Mifflin, PA
Computer and Information Technology - CIT
Track of study to prepare for matriculation to a four year university in Information Science and Technology.
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