Assistant Certified Nursing
Resume:
Tonya L. Givens
**** ********** *****, ********, ** 33810
Tonyal.givens@gmail
SUMMARY
Experienced, safety-driven Phlebotomist, Certified Nursing Assistant and patient advocate with 20 years
in the medical field and proven expertise in:
Maintaining all standards in specimen collection, preparation and management (all age groups)
Charting and compliance management
Manpower planning, staff training/supervision and strong team building, leadership, motivation
Responsive patient relations and troubleshooting to safeguard all standards in service delivery
Workflow planning/prioritization to maximize productivity and service
Accurate decision-making and quality control to safeguard all standards in care delivery
Operation of computer systems and coding
EDUCATION
AA Business anticipated, Hillsborough Community College
Graduate, Certified Nursing Assistant Program, Pensacola State College 2011
Graduate, Laboratory Assistant / Phlebotomy Program, Baptist Hospital, Pensacola, FL 1996
Graduate, Medical Office Management School, Bartow, FL 1993
Earned additional courses in Health Care Management, Pensacola State College
CERTIFICATIONS
CNA, Pensacola State College
Laboratory Assistant – Phlebotomy, Baptist Hospital, Pensacola, FL
PROFESSIONAL EXPERIENCE
LABORATORY CORPORATION OF AMERICA, Orlando, FL 01/12 – Present
Lead Patient Service Technician – 8 office network in Polk, Highlands and Orange Counties
Provide skilled care, protect specimen integrity, maximize overall productivity and expedite processing
* specimen collection/management (including DNA testing, hair follicle testing, drug screenings and
breath/saliva alcohol testing)
* compliance and quality control
* special patient care and emergency STAT response
Perform administrative support services to optimize laboratory efficiency
* staff training, scheduling, supervision and /motivation
* insurance verification and processing
* cash management, reconciliation of daily receipts and inventory control
* preparation of all associated documentation
* site inspections and regulatory compliance
CREEK SIDE SENIOR VILLAGE, Pensacola, FL 2010 - 2011
Lead Medical Assistant (while pursuing education)
Assisted in all aspects of patient care, including:
* vital signs and charting
* patient hygiene and activities of daily living
* administration of medications
* patient transport and assisting with ambulation
Worked cooperatively with all healthcare professionals and family members in sustaining quality care
Tonya L. Givens
Page Two
PREVIOUS EMPLOYMENT HIGHLIGHTS
SANTA ROSA MEDICAL CENTER, Milton, FL 2006 – 2010
Phlebotomist Coordinator
Trained phlebotomy team and coordinated workflow to maximize performance and maintain quality care
* managed all outreach specimens and processed paperwork for billing as required for clinics,
home health agencies and nursing homes
Responsible for front-desk services
* patient registration and database management
* inventory control and ordering as needed
* insurance authorizations and referrals
QUEST DIAGNOSTICS, Tampa, FL 2002 – 2005
Patient Service Representative / Phlebotomist
SACRED HEART, Pensacola, FL 1999 – 2002
Business Office Specialist – ER Registration
BAPTIST HOSPITAL, Pensacola, FL 1996 – 1999
Phlebotomist
PERSONAL
Dedicated to the importance of professional integrity and exceeding all performance goals
Willing to travel
References available for review
Contact this candidate