Terminal Manager

E.C. Sumlar

OPERATIONS SUPERVISOR

Operations Supervisor with over 10 years demonstrated experience in the management and coordination of quality procedures including claims prevention, service, and customer interactions. Skilled in human resource functions and managing financial aspects of company operations to achieve profitable results in cost control and productivity. Strict adherence to safety, security, and loss prevention procedures in accordance with company, OSHA, and DOT guidelines. Outstanding interpersonal, organization team building skills.

Proficient in Microsoft Office products, Windows XP and Vista.

EDUCATION

University of Phoenix – CA B. S. in Business Administration – GPA 3.6 (2009)

American River Community College – CA Early Childhood Development Coursework (2006)

CR England Trucking Academy – UT Certificate (1997)

PROFESSIONAL EXPERIENCE

Golden State Overnight Sacramento, CA August 2008 – Present

Driver Supervisor

Direct and supervise dispatch and scheduling functions for 35 Warehouse employees and Drivers

Manage budgets and allocate resources and workloads

Recruit, interview and hire dispatchers and drivers

Train and develop training methods for new hires and staff

Conduct employee performance evaluations annually

Coordinate preparation and submission of regulatory agency applications, reports, and correspondence

Oversee audits and regulatory agency inspections

Develop regulatory strategies and implementation plans for preparation and submission of new products

Develop procedures and systems for publishing document submissions (hardcopy and electronic)

Implement complaint processing systems and regulatory affairs policies and procedures

Investigate product complaints and prepare documentation for regulatory agencies

Facilitate quarterly safety meetings and improve driver and passenger safety

Maintain and update standard operating procedures and local employment practice guidelines

Monitor emerging industry trends and maintain current knowledge of relevant regulations

CIS Data Systems, Inc. Davis, CA August 2006 – June 2008

Technical Support Specialist

Billing Administrator (promotion)

Customer Service Representative

Introduced clients to template websites

Trained Website Specialist, assisted over 10 clients/day with initial walk-through of website, optimal achievement of website, and Search Engine Optimization

Migrated client accounts from old billing program to new billing program

Developed work goals and department projects

Evaluated cost and time requirements

Created and managed client billing statements

Processed A/P and A/R

Designated staff assignments and established work priorities

Authored training manuals

(Successfully audited over 10,000 client accounts)

Ericka C. Sumlar / 916-***-**** / ************@*****.*** / page 2

PROFESSIONAL EXPERIENCE (cont’d)

Super Pallet Recycle Elk Grove, CA April 2003 – May 2004

Driver Dispatcher & Front Office Coordinator

Recruited local drivers

Coordinated movements of trucks entering terminals

Dispatched 5-10 drivers on different deliveries

Communicated with truck drivers through computers, phones or two-way radios

Assigned drivers to trucks and ensured arrival and departure times occur on schedule

Resolved customer complaints

Checked drivers in and out of terminals and transferred trip records into company files

Monitored shipment loads, unloading, and provided on-site signatures to verify inventory counts

Transported wood chips products to various energy plants in Northern California

Consulted with drivers to notify of traffic jams and create awareness of inclement weather)

(Recipient of Driver of Year, 2004 and Safety Award)

Us Xpress Chattanooga, TN June 1997 – April 2003

Independent Contractor

Trained new drivers

Delivered high-value products to lower 48 states, including Canada

Processed payroll cash advances, A/P, A/R

Calculated interstate and intrastate fuel taxes

Inspected vehicle (fuel, spare parts and other safety measures)

Attended duty hours on scheduled time

Corresponded with supervisors before beginning transportation

Estimated time and shortest route from specified destination to logistics

Maintained safe speed of vehicle during transportation

Adhered to strict deadlines for commercial transportation

OTHER EXPERIENCE

Noah’s Ark Christian Academy Sacramento, CA May 2004 – August 2006

Brighton School (duration 1 year, 8 months)

Pre-School Teacher

Supervised students during classroom instruction, in field trip and lunchtime

Trained staff in child care techniques

Coordinated parent partnership plan and fund raising events

Developed curriculum and implemented daily lesson plans

Instructed and directed activities of students (administer and grade tests, record grades)

Assisted students with exercises and preparation of materials for class activities

Prepared student progress reports

Arranged mealtime with classroom schedule

Created Lunch Program in City of Sacramento

Participated in staff development programs

Maintained safe and clean classroom

(Recipient of Teacher of the Year Award, 2005)

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