Debbie Anderson

www.linkedin.com/in/debbanderson

acxcsi@r.postjobfree.com 916-***-****

PROFESSIONAL SUMMARY

Business Consultant - Business Analyst - Program Specialist - Training and Development Specialist

Leader - Strategist - Independent and Team Builder - Trainer

Leadership award named for me - Changed storming to successful team - Accomplished ‘the impossible’

EMPLOYMENT HISTORY

Business Consultant, Kaiser Permanente 2013 – 2016

Pleasanton, CA

Recruited for national IT team as consultant for strategy, planning, performing and implementing process improvement initiatives and management of software training solutions

Foresight to provide analysis and investigation to initiate and manage Knowledge Capture project for retention of data and internal controls for future projects

Worked with architects and cross-functional teams to produce detailed software version/level adoption consistencies and controls for contract negotiations nationwide

Managed training team to develop customized training curriculum and peripherals (hired, developed curriculum, trained the trainers, maintained schedules and tracked assessments) for laboratory software implementation

Reviewed all training materials for content and consistency, ensured content compliant with industry standards and relevant to position level

Provided ‘translation’ between software vendor and top-level management to distill complex information into easily understood material to complete process improvement solution

Provided planning, analysis, process mapping and development of e-learning 'Lab 101' class for reduced employee acclimation time from weeks to days

IT Trainer Lead, Kaiser Permanente 2009 – 2013

Walnut Creek, CA

Developed and delivered appropriate training content for successful migration from DOS environment to Windows-based software, Cerner PathNet/Millennium, for Northern California Kaiser Permanente laboratory facilities

Highly adaptable; learned new field of knowledge, old and new software to develop curriculum and peripherals for laboratory software implementation

Provided analysis and investigation, summarized best practices to present and recommend a more effective training model to leadership and key stake-holders; implemented to meet internal and external customer expectations to save project timeline and costs

Created task mapping and metrics of new hire engagement with performance metrics; managed complete train-the-trainer program to ensure project success

Assisted project team in preparation, delivery and quality assessment for all project deliverables

Engaged leadership and subject matter experts to produce 3 highly specialized curriculums for Regional laboratory personnel; developed performance metrics with highly successful results having end-user assessment passing rates of 95% scoring 80% or above

Debbie Anderson

www.linkedin.com/debbanderson

acxcsi@r.postjobfree.com 916-***-****

Process & Program Manager, Hewlett Packard Company 2002 – 2008

Roseville, CA

Actively sought for this team to mentor and manage team to ISO 9001:2000 certification; thereafter, owning all aspects of ‘Hardware’ within contracts administration

Broke down barriers and re-built storming, worldwide/cross-functional team

Engaged leadership and stakeholders to understand team goals; mentored team to ensure all internal controls were in place to achieve ISO 9001:2000 certification meeting managements’ “impossible” timeline

Spearheaded New Service Introductions which resulted in 30% revenue growth

Independently managed end-to-end deployment of (pilot) worldwide software tool for 800+ contract administrators, virtual & in-house

Managed deep-dive analysis and changed processes to capture $20m in product support sales & services

Process & Program Manager, Hewlett Packard Company 1997 – 2002

Roseville, CA

Managed Extended Warranty program

Introduced dynamic program changes to marketing strategies resulting in over $8m savings

Co-managed complete renovation of extended warranty packaging/marketing program

Increased sales by 25% with re-design of HP customer services registration website

EDUCATION

Bachelor of Science, Organizational Behavior, University of San Francisco, 2003

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