Travel Manager in search of Administrative Assistant position

Michelle J. Davis

***********@***.*** • 281-***-**** • Houston, TX

Global Manager for Corporate Travel Services

Capable, motivated, innovative professional with 20+ years of experience in corporate travel management, implementing automated systems, analyzing trends, and supporting strategic operations while driving technology use, client retention initiatives, improved service, and business growth in global markets. Critical thinker with extensive experience negotiating contracts with top vendors/suppliers, managing expansive projects, and directing teams to continually exceed company goals and program benchmarks. Tech-savvy: Demonstrated experience in creating and launching new automated processes to coordinate project teams and capitalize on sales opportunities. Skilled writer of marketing and communications content.

Key Skills

Client Service & Relations • Team Leadership • Automated Operations • Supply Sourcing • Customized Reports

Marketing & Communications • Vendor Negotiations • Process Improvement • Change Management • P & L

Technology Implementation • Online Service Tools • Program Administration • Presentations • Program Compliance

Selected Accomplishments

Created comprehensive travel management program for company with $35M-$40M unmanaged annual spend. Established policies on global platform, negotiated contracts with travel suppliers, and managed intra-company marketing and communications in 5 regions. (Rowan)

Established company’s first corporate credit card program and first global preferred hotel program including 300+ properties worldwide. Implemented and managed the full program, including fraud reporting. (Rowan)

Implemented online booking system with only 5% adoption in first 6 months. Developed “ramp-up” promotional strategy including road show presentations, online tutorials, teleconference sessions, incentive system, and educational marketing, resulting in 20% increase in next 6 months and company savings of $45K. (BCD)

Developed Strategic Meetings Management Program (SMMP) and applied meeting management software program, saving company over $60K in first 3 months of implementation. (BCD)

Professional Overview

Rowan Companies, Inc. 2010 - 2015

Travel Manager

Managed all aspects of global travel program; maintained cost-effective, high quality travel service delivery to employees. Developed and implemented global practices to drive continuous growth and improvement of travel program. Established positive relationships with preferred travel suppliers and negotiated contracts. Maintained communications with key stakeholders in each region to stay informed of regional policies and service issues while ensuring adherence to global objectives. Managed procedural documents; served as administrator for travel policy automation. Served on risk management team. Trained employees on travel policies, programs, and online automation.

Consolidated contracts from 5 diverse main suppliers to one, high quality supplier to reduce overall costs and ensure consistent level of service delivery.

Rewrote 12-year old travel policy to create updated and modernized policy still used by company.

Diversified airline contracts, saving an average annual rate of 36% due to newly negotiated contract terms.

Reduced manual coding of travel expenses by 70%; airline spend by 36%; hotel spend by 30%; rental car spend by 25%. Reduced fraudulent expense reimbursement through leveraging of policy monitoring and mandated card use.

Created company’s first managed preferred hotel program, adopting global hotel partners and realizing 30% savings in average hotel spend. Implemented automated hotel RFP process and standardized service options.

Served as key resource for industry benchmarking peer/competitor policies to keep company rates competitive.

BCD Travel – McDermott International (Houston, TX) 2007 - 2009

Global Account Manager

Led onsite management of global client relationships and strategies leading to achievement of agency goals involving global consolidation, client retention, profitability, service quality, vendor management, technology implementation, and business development for $18M travel account. Managed vendor contracts. Developed and managed global strategic business plan and KPI’s (key performance indicators), ensuring success for customers and agency in financial, sales, and service areas. Managed P&L, contractual terms, and communication objectives. Planned and presented quarterly reviews.

Led successful implementation of client travel program, managing business communications and leading “road show” presentations for all U.S. locations and an additional 4 global sites.

Developed sales strategies including internal proposals, presentations, and rollout planning for global expansion of client business in non-participating countries, resulting in extended business in Dubai and Kazakhstan.

Oversaw all reporting practices; identified and monitored trends to manage programmatic changes, analyze business impact, and identify cost savings opportunities.

Frosch International Travel (Houston, TX) 2000 - 2007

Senior Manager, Sales & Marketing Director of Online Automation

Oversaw sales and marketing for corporate travel division, managing after-sales accounts. Managed automation department, including development of online booking and reporting tools and oversight of support staff. Coordinated client events. Authored press releases and redesigned marketing content, re-writing company sales proposal and improving customer appeal. Wrote travel arranger guide for new accounts. Created interactive customer service survey.

Closed $25.5M new sales in 5 years of service from 2001-2006. Managed and retained 12 accounts, ranging from $1M to $14M in annual revenue.

Developed adoption program for online booking processes with a 65% new implementation rate for client companies, allowing agency to handle a larger transaction volume with a controlled staff headcount.

Wrote user manual for online booking program and prepared training presentations. Coordinated with staff to establish “touchless” finishing for online booking process. Established focus team to develop process automation.

The All Seasons Travel Group 1993 - 2000

Sales Manager Account Manager

Served in dual management role for mid-sized travel agency, providing travel management consultative services to major clients, including identification of program goals and benchmarks, development of documentation procedures and policies, management of projects, and analysis and fulfillment of operational processes. Managed 8 accounts, ranging from $1M-$10M in annual sales. Performed MIS (management information system) analysis and scheduled reviews of savings and service goals. Implemented electronic format for automated sales management reporting. Authored RFP template.

Closed $4M-$6M in new sales annually through networking, supplier relationships, and sales strategy.

Re-wrote company sales proposal, improving format and customer market appeal. Edited and transformed corporate management air savings reports, creating more comprehensive and user-friendly format for clients.

Implemented online booking system, providing training to clients and support staff. Increased adoption for key client to 90% without a required mandate.

Served on Superlative Service Team from 1998 to 2000. Received top award for Outstanding Sales Achievement in 1997 and 1999. Earned Diner’s Club Premier Performers Award in 1997 and 1999.

Additional Experience

Frosch International Travel, (Houston, TX), Director of Sales & Account Management

Served as manager for 10-15 accounts, ranging from $500K to $10M in sales volume. Closed $2M-$6M in annual new sales.

USTravel, Inc. (Houston, TX), Account Manager

Provided account management for all downtown/medical center accounts. Re-signed $8M in lost accounts.

Nippondenso of Los Angeles (Long Beach, CA), Travel Manager

Managed travel and reservation services for $3M corporate account. Handled service issues; consolidated travel operations for 7 locations with 1 travel agency vendor, resulting in $1M annual cost savings through national contracts.

Education

Bachelor of Arts in Psychology, Scripps College (Claremont, CA)

Technical Proficiencies (Automation Systems)

MS Office, WordPerfect, Visio 2000, Adobe Acrobat/Illustrator, Autocad 2000, Apollo, Sabre, Amadeus GDS Systems, Trams Back Office, AETM, GetThere, MAX, Concur, TravelPort, iFAO cytric, ResX, TravelTrax, DecisionSource, iBank, Cornerstone ResQCX quality control, PowerTrip, ADS Agency Report Generator

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