Customer Service Sales

LOIS E. PRICE

Roswell, GA ***** Email: **********@*****.***

Cell #: 770-***-**** https://www.linkedin.com/in/loisprice

PROFILE - BUSINESS / FINANCIAL REPORTING ANALYST

Business Reporting Analyst with advanced technical, analytical and financial business skills. Excellent customer service skills with a firm yet friendly demeanor. Exceptional process improvement consultant with strong management reporting experience as financial and data analyst supporting operations. Lead contributor for outstanding large and small companies. Motivated to work with a team and leadership reaching business goals driving towards success.

Experience working in IT, healthcare, telecommunications, retail, HR staffing and financial services industries. Eight (8) years of supervisory experience. Primary skills in operations, payroll administration, finance, budgeting and sales. Proven track record implementing business strategies and exceeding goals. Over 20 years of demonstrated teamwork and leadership skills. A positive attitude and adaptable skills have made me a key contributor to bottom line results as a former manager and director.

COMPUTER SKILLS

MS Office Suites software; SharePoint and a host of proprietary Bank of America software tools; QuickBooks

Pro; Visio; Business Objects; ADP Payroll set-up, EZLabor Manager and ADP RUN implementation skills. Proficient usage of Hyperion Essbase and Hyperion Financial Management, Oracle, Softrax and JD Edwards; PeopleSoft Financial and HR; SAP; Crystal Reports and Monarch software. Experienced user of Internet Explorer, MS Outlook, MS Office Communicator and Lotus Notes. Very adaptable mindset in using proprietary company software.

EDUCATION

Masters in Business Administration (MBA), University of Phoenix, Atlanta, GA campus – 2008 - GPA 3.7

- Studies included Finance, Marketing, Strategic Planning and HR Policies.

B. A., Business Administration, Ohio Dominican University, Columbus, OH – 1997 - GPA: 3.5

*Administrative Management Certificate - Ohio Dominican University, Columbus, OH – 1997

B. S., Communication Disorders, Hampton University, Hampton, VA - (Honors Graduate)

PROFESSIONAL EXPERIENCE

Comcast Cable, Alpharetta, GA 30004 Jan. 2016 - Present

Rep. 1 – Telesales Representative (FT and PT positions)

www.comcast.com

Responsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers, promoting products and services, and closing / keying sales to existing customers.

Completed orientation, training, nesting and joined Outbound Upgrade Sales team to sell Comcast High Speed Internet and Unlimited Voice Saver services to existing customers.

Achieved and exceeded 100 percent of planned goals February thru June 2016 working evenings part-time, winning bonus checks for the number of sales on the ‘Money United’ team.

Promoted to full-time as a Rep. 1 Telesales Agent on the Blast Flex-Pilot team in June 2016.

Selling High Speed Internet services and Comcast Cable video with mobile apps to customers.

Complimented by many customers and supervisor for outstanding customer service.

LOIS E. PRICE PAGE 2

Bank of America for Genesis10 IT Delivery Center, Sandy Springs, GA 30328 Nov. 2012 – March 2015

IT Business Analyst and Technical Project Services Manager (FT/Contractor) www.genesis10.com

Project 3:

Integral PMO team member on projects using tools and templates for project planning, Visio process diagrams and management reporting configurations using pivot tables.

Scheduled and prepared monthly financial reports for program / project forecast and actual expense burn rates using Hyperion Essbase with BAC PCM.

Assigned to lead BAC Technology Infrastructure PMO Change Materiality coordination and PMP reporting, and risk management with process rigor involvement using Nexus and PPRT.

Proficient skills used daily in MS Office Suites, Visio, SharePoint, Outlook and Communicator to address business process improvements.

Familiar with creating pages and folders in SharePoint 2007 and 2010, uploaded daily reports, updated calendars, created meeting agenda’s on the Bank of America server.

Prepared Web part links to documents and announcements using SharePoint 2010.

Project 1 & 2:

Provided project management support for our client, Bank of America, on the largest MS Windows 7 migration project in the world consisting of 400,000 user devices and thousands of applications.

Hardware and Software deployment of appropriate technology solutions to meet business requirements.

Key contributor of Application Rationalization software team for over a year.

Effectively communicated with BAC associate teams and facilitated meetings for improving decision-making.

L.P. Business Solutions, Roswell, GA 30076 (Self-employment) Jan. 2009 – Oct. 2015

Management Analyst / Business Consultant for Providence Women’s Healthcare

Primary client for past 5+ years for physician in healthcare; i.e., obstetrics and gynecology practice.

Hired as Part-Time management analyst and business manager using analytical research skills to troubleshoot and resolve day-to-day business issues encountered in a medical practice.

Implemented QuickBooks accounting System; created financial reports tracking performance data.

Implemented PCI Compliance and maintained annual compliance with BB&T and trained the staff.

Implemented ADP Payroll system with biometric time clock; Processed bi-weekly payroll for 3 years.

Analyzed procedure code reimbursements; created marketing materials for greater community awareness; secured bids for various office resource needs and created staff job descriptions and evaluations.

Conducted financial research, analyzed performance against set objectives to determine emerging trends.

Prepared revenue and expense spreadsheet analysis; clinical procedure code analysis for practice benchmarking.

Work with small business owners by addressing IT, marketing, financial, HR policy and administrative process improvements to increase owner’s focus on operations, helping the business thrive.

Licensed as a Notary Public in Fulton County, Georgia

Targeted Search: VeriFone, Inc., Alpharetta, GA 30022 Sept. 2008 – Nov. 2008

Financial Analyst (Contractor)

Successfully worked with N. America Controller preparing 2009 OPEX budget forecasts reports using 2008 retrieved downloads from Business Objects and imported into Excel to perform run-rates for balance of year.

Successfully completed the North American OPEX forecast reports 3 weeks ahead of schedule.

Used pivot tables and Vlookups to analyze data for each division for report distribution to managers.

Completed assignment successfully and faced a hiring freeze due to recession; became unemployed at same time as MBA was completed.

LOIS E. PRICE PAGE 3

Randstad North America, Atlanta, GA 30339 Oct. 2007 – June 2008

Financial Analyst for Leader in Staffing Industry (Contractor)

Accurately updated Customer Segmentation Reporting monthly revenue and gross margin reports in PowerPoint

using Hyperion Essbase to create the Excel reports; Validate data returned from customer and financial databases.

Updated Active Customer Reporting monthly reports on time detailing active, inactive, and consistent

revenue generating customers by region and district using Hyperion Essbase; validated data returned from

customer database is consistent with previous months, and reported discrepancies to Hyperion administrator(s).

Researched customer database maintenance in People Soft by company to determine parent-child relationships

for customers; manually linking children companies to the appropriate corporate customer; assigned SIC codes.

Researched companies using Hoover’s and company websites to determine industry associated; Based on research findings, categorized companies into one of RUSA standard industry classifications using People Soft.

Downsized due to economic recession.

Worked various financial/business analysis positions as a contractor from 2001 through 2006 in Atlanta, GA

TELECOMMUNICATIONS EXPERIENCE

VERIZON COMMUNICATIONS, Alpharetta, GA 30005 May 1998 – Aug. 2001

A Fortune 10 telecommunications company in the United States (formerly GTE Communications Corporation)

Senior Financial/Business Analyst (FT position) (1999 – 2001)

Prepared monthly financial reports and business analysis for Verizon Enterprise Solutions across the US.

Prepared monthly comparative ratios, trend/variance analysis and rankings of business performance.

Improved 2-week monthly management report process to a 3-day process using Hyperion Essbase.

Provided support for financial/budgetary metrics of $19 million to the Operations & Sales Support Centers.

Direct report of the Business Analysis Group at former GTE headquarters located in Irving, TX.

Downsized in telecommunications merger and acquisition between GTE and Bell Atlantic.

VERIZON COMMUNICATIONS (formerly GTE Communications Corporation), Groveport, OH (1998 - 1999)

Financial Analyst – Promotion (Administrator – Financial Results)

In accordance with GAAP, performed monthly close of P&L processing general ledger journal entries

and financial analysis for GTECC-Strategic Markets, Ohio / Michigan District.

Calculated, verified and monitored monthly sales commission/quotas earned by sales representatives.

Created analytical reports to confirm district revenue and gross profit margin targets as the

financial focal point within district operations for $23.5 million.

Tracked the booking of sales revenue and quotas with primary linkage to headquarters.

Promoted to Senior – Financial/Business Analyst and relocated to Atlanta, GA

AFFILIATIONS

* March 2001 to Present - St. James United Methodist Church Member: Choir Member, Council Leadership

Secretary; Disciple Teacher/Facilitator

* Alpha Kappa Alpha Sorority, Inc.: Graduate Member; Silver Star; Financial Secretary;

Audit Committee chair (3 years); Correspondence Secretary

* 2012 to 2014 - National Association of Professional Women - Member

* 2010 to 2013 - NFMGMA – North Fulton Medical Group Management Association – Member

REFERENCES: Excellent references available under separate cover.

Contact this candidate