Customer Service Software Developer

YUJUN (JOE) JIA ***A Pinerow Crescent

Tel: (***) 746 - 0685 ********@*****.*** Waterloo, Ontario, N2T 2K8

OBJECTIVE Position as a IT Field Technician

SUMMARY OF QUALIFICATIONS

Graduated from computer science and just been trained with IT Admin skills in college

Experience with software background and IT administrator through practiced projects

Experience in maintenance, troubleshoot, repair/upgrade computer hardware/software with CompTIA A+ certificates

Highly skilled in user right, group, security with MS Server 2012R2 MSCA certificate

Ability to Install, move, add and change current computer and their peripherals

Experience on desktop(WIN7/8.Mac),laptop, server and printer

Diligent team player, commitment to detail and customer oriented

Proficient in analytical, problem solving and troubleshooting skills

Effective communication skills and train customer for new technologies

Done assigned task to meet deadline with positive and professional attitude

EMPLOYMENT EXPERIENCE

Network Administration System Engineering (NASE) 2015.1-2016.1

Had trained for 250 Hours equivalent to Engineering Technician.

Acquired an excellent set of skills related IT Support, CCNA network, Windows Server2012/SQL2012/Exchange2013, Linux, VMWare and Mobile.

IT Support – IT Customer Service and Communication, A+ Hardware and Software and Desktop OS (Win8/Win10/Mac OS/Ubuntu

CCNA Networking – Router and Switch technologies with Cisco IOS, VPN and VoIP

System Administration – Window Server 2012/SQL2012/Exchange2013, Linux (CentOS7), VMWare (ESXi5.5/vCenter5.5) and mobile device management (BES10/12)

Integrated Projects – Network design, different Server deployment and configuration

VMware (ESXi5.5/vCenter5.5)training with practiced Lab and enhanced integrated project

Software Developer 2012 - 2014

ACCA Solutions Ltd (www.accasolutions.com)

Developed truck monitor embedded app running on Wince 6.0 with VC++.NET (MFC)

Developed window app with VB.NET through IP Socket to communicate with truck app

Used multi-thread, SQLite DB and Winsock TCP/IP for data store and communication

Software Developer (Self-Employed) 2006 – 2012

JoeRay Software

Developed TrackSheet and ExcelTax Excel App with VBA

Developed a ShiftCalendar mobile app for blackberry OS7 with Java and Eclipse

Developed web-apps with PHP, JQuery, Ajax, CSS and embedded social network access

Developed a Power Supply Line Monitor app using VC# to get sampled data (Voltage, Current, Power Factor), using TAPI (or Serial Port) technologies to access modem.

SMT Operator 2005-2012

Blackberry

Trouble shooting and operating with Siemens and Fuji SMT operation system

Maintained SMT Machine

Senior Programmer (Volunteer) 2005 - 2006

PuliSys, Toronto, Ontario

YUJUN (JOE) JIA 519-***-**** Page 2

Implemented development environment (Apache Web Server, FTP Server, MySQL, PHP, phpMyAdmin, OpenSSL)

Programmed E-commerce web application using PHP, Apache and MySQL

Tested application and wrote relative software standard documents

Technician (Volunteer) 2004 - 2005

K-W Access Ability, Waterloo, Ontario

Installed and configured Win2000/XP, Linux and LAN

Fixed computer hardware, software and LAN problem

Senior Software Developer and Analyst 2000 - 2003

Tianyi Science and Technology Company, Jilin, China

Designed and developed database architecture for business information system projects

Coded, tested and deployed business applications by VC6.0, ASP and .NET

Constructed store procedure and trigger with SQL language in MS SQL/Oracle

Develop assigned tasks using standards and guidelines

Supported documents with IT standards for availability to team members

Projects:

Stock Transaction Business System

Developed based on Internet using .NET, MS SQL and IIS

KDD-Data Mining System

Designed software using VC++ 6.0, Oracle

Senior Software Developer 1994 - 2000

Jilin Beihua Industrial Automation Research Centre, Jilin, China

Coded and tested application including code walkthroughs

Designed store procedures for migrating application to relational database environment

Provided technical assistance, documentation for end users and performed maintenance

Solved software production problems and delivered status report and assigned projects

Prepared and monitored support documents regarding activities for sharing

Projects:

Statistic and Analytic Software for Psychological Health

Developed the software by using VC++6 and MS SQL 7.0

MIS on Intranet for BaiShan Hydropower Plant

Implemented by tools (ASP, MS InterDev6.0, MS SQL7.0 and MS IIS).

CERTIFICATION

CompTIA A+ 2016.2

Cisco CCENT 2016.3

Cisco CCNA Routing/Switching 2016.4

Microsoft MCSA – Window Server 2012 2016.10

EDUCATION

Network Administration System Engineering 2015.1 - 2016.1

Conestoga College, Kitchener, Ontario

Software Testing (Quality Assurance) Class 2004.5 - 2004.8

New Concept Training Centre, Toronto, Ontario

Master Degree in Computer Science 1989 - 1992

Central South University, Changsha, China

REFERENCES AVAILABLE UPON REQUEST

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