Manager Customer Service
Resume:
Angel Reveles
**** *** ***** ** ****, TX *****
**************@*****.***
RESTURANT MANAGER
Team-oriented professional who develops others, while managing high volume, revenue-driven, high-energy restaurants.
My objective is to obtain a position with a progressive company. I intend to use my experience and specialized skillset to meet the goals of the organization and further establish my professional career.
Overview
Over twenty years of professional restaurant management experience.
Exemplifies leadership qualities and professionalism
Handles all the daily operations of a restaurant responsibilities
Ensures compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention, and financial accountability
Professional Experience
Santa Fe Cattle Company
May 2014-Present
Kitchen Manager (Ardmore, OK)
Responsible and accountable for all restaurant activities for a fun, casual dining steakhouse
Handles daily operations for restaurant with annual revenues over $3.5 million
Hire, train, and direct staff of 70 employees
Manage Front- & Back-of-House Operations
Responsible for Budgeting/ Cost Controls/ Safety/Sanitation/ and Quality Controls
Maintains Vendor/Inventory Management
Guest Service is a top priority and drives all daily functions
Buffalo Wild Wings
2010-2013
Assistant General Manager (El Paso, TX)
Was responsible for all daily restaurant activities for a high-energy restaurant
Planned and directed activities for sales promotions and special events
Organized community event to increase restaurant traffic
Supervised staff of 75 employees.
Managed Front- & Back-of-House Operations
Established and implemented departmental policies, goals, objectives and procedures
Hooter’s Restaurant
2008-2010
Assistant General Manager (El Paso, TX)
Managed and operated casual dining establishment with high volume sales.
Oversaw staff of 50 employees
Managed Front- & Back-of-House Operations
Provided Excellent Customer Service
Assisted with strategic planning to bolster sales and increase guest satisfaction
Logan’s Roadhouse
1999-2008
Assistant General Manager/Kitchen Manager (El Paso, TX)
Was responsible and accountable for all restaurant activities for a casual, upbeat, family-oriented steakhouse
Handled daily operations for restaurant with annual revenues over $3 million
Hire, train, and direct staff of 75 employees
Manage Front- & Back-of-House Operations
Responsible for Budgeting & Cost Controls
Provide Safety/Sanitation/Quality Controls
Maintains Vendor/Inventory Management
Responsible for purchase orders
Provides Guest Service Excellence
Awards & Accomplishments
Top 5 in Bottom Line Profits -Logan’s Roadhouse (3years)
Skills: Bilingual (Fluent in English & Spanish)
Knowledgeable of Restaurant POS Systems
Intermediate understanding of Microsoft Office Applications
References Available Upon Request
Contact this candidate