Samantha A. Embery

***** ******** ***

Country Club Hills, IL 60478

Phone: 708-***-****

Email: acxcoj@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/samantha-embery-monroe-46154230

Information Technology System Administrator

Energetic self-starter looking to obtain a challenging position as an System Administrator with notable success directing a broad range of corporate IT initiatives while participating in maintenance, analysis and implementation of Local Area Networks (LAN) and Metropolitan Area Networks (MAN) in direct support of business objectives.

Hands-on experience leading all stages of system development efforts, including requirements in definition design, architecture, testing and support.

Complies with requirements for secure communications; performs operational tests and required adjustments; performs maintenance on antennas; follows directives regarding modes and frequencies; recognizes and reports interference and jamming; maintains records and directives; uses equipment operating manuals.

CORE COMPETENCIES

- Network systems security - Data integrity and recovery

- Regulatory adherence - Design network systems implementation

CERTIFICATIONS / TECHNICAL PROFICIENCIES

Certifications: CCENT, CCNA Routing & Switching

Operating Systems: DOS, Windows NT/2000/XP/Vista/7 Pro/10 Enterprise 2015/365, Linux, Netware, Novell

Networking: OSI Model, TCP/IP, UDP, Ethernet (802.3, 802.11 A,B,E,G,N), RIP, OSPF, EIGRP, STP, RSTP, VLan, Cisco IOS, 2600/2800 ISR routers, 2900/3500 switches, 303/7940/7960

Software: Microsoft Office Suite 2007/2013/2016 – Word, Excel, Access, PowerPoint, Publisher, Visio, Adobe Suite, Web browsers - Internet Explorer, Chrome, Firefox, Windows Server NT, 2003, 2012, Active Directory

Hardware: scanners, fax machines, copiers, printers, desktop, Tablets, Laptops

PROFESSIONAL EXPERIENCE

National Able Network – Chicago, IL August 2016-Present

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution. Oversees and updates assigned support service requests. Handles daily technical support activities on desktop support, data network and server management. Grow clients and communicate to IT Director by determining new opportunities.

Help Desk Support/Desktop Services

Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person, over the phone, or remotely using GoToAssist/Citrix software.

Performs IT Orientation for new employees

Maintains daily performance of computer systems.

Responds to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

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US Navy – Kunia, HI and Norfolk VA 2002-2007

Supported more than 3000 personnel users for Ethernet-based network, and desktop hardware issues as a level 2 technician. Assisted customers via telephone and on-site for diversity of hardware, software, and connectivity issues. Served as a technical resource for deployments, integrations, and installs.

Information Systems Administrator:

Operates network equipment; maintains inventories media and technical library; documents trouble calls; safeguards Communication Security materials, handles classified materials; initializes computer workstations and installs external peripheral and internal core workstation components; communicates network and system problems to appropriate personnel; and supervises technical personnel.

Ensured corporate and department objectives were accomplished in accordance with outlined objectives and mission statements.

Operates as service point of contact for helpdesk, helping to diagnose, troubleshoot, and resolve approximately 10 -20 trouble tickets daily.

Assisted in programming operating system from Windows 2000 to XP at Navy Information Operations Command (NIOC) for 100 workstations.

Managed/maintained internal site networks to include but not limited to MS Exchange, Active Directory, NetWare, Novell, UNIX, and Windows NT, 2000, 2003 and XP.

I am able to transmit, receive, and process all forms of telecommunications using state-of-the-art multimedia technology such as fiber optics, digital microwave, and tactical and commercial satellites.

I can operate, manage, and control telecommunication transmissions, computer networks, terminals, and processing equipment.

It was my duty to ensure the technical equipment complied with requirements for secure communications. I am able to perform operational tests and required adjustments.

I have experience performing maintenance on antennas. I follow directives regarding modes and frequencies. I have in-depth experience with installing local area networks.

I have experience in internet protocols including DNS, SMTP, HTTP, HTTPS, POP3, and IMAP.

I have a strong knowledge of TCP/IP protocol.

I am highly skilled in troubleshooting various components of hardware.

I am highly skilled with updating desktops and server configurations.

I have strong technical knowledge in Microsoft server applications desktop operating systems.

I have strong knowledge in Active Directory Management, Microsoft Active Directory design and implementation, and Microsoft Exchange 2000-2007.

I have great customer service skills; provided and maintained Quality Service Reports for all completed trouble tickets. Then reporting to my supervisors the overall customer satisfaction weekly.

Maintained and analyzed audit logs and documents errors; maintains and monitors security and systems logs for errors and compliance; monitors network equipment and software; performs remote administration, printer administration, recovery procedures, computer software testing, and trend analysis of hardware, software, and network problems; coordinates and schedules system backups and events for system recovery; initializes network servers; inspects information system, network, and hardware components; and administers user accounts.

Prepared technical personnel to administer commercial network operating systems within the functional areas of configuration, system, and performance management.

Configure and troubleshoot routers in a complex routed IPV4 or IPV6 network using single-area OSPF, and EIGRP. Understand, configure, and troubleshoot enhanced switching technology such as VLANs, RSPT, PVST+, and Ethernet Channel. Monitor and troubleshoot network operations using syslog, SNMP, and Netflow.

EDUCATION

University of Phoenix – Chicago, IL 2014 - Present

Bachelor of Science in Information Technology with a specialization in Security Assurance

IT Career Lab – Chicago, IL Feb 2016- Jun 2016

Cisco Certified Entry Networking Technician (CCENT) Certificate Verification No. 425144169097PAK Jun 2016-Jun 2019

Cisco Certified Networking Associate (CCNA) – Certificate Verification No.425307669497EPDJ Jun 2016-Jun 2019

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