Active Directory Support

Desktop Support Resume

Chris R McChesney,

**** **** *** *****

St. Petersburg, FL 33713

Cell: 727-***-****

Objective: Seeking a job for desktop support and administration with the ability to continue to improve, learn, and grow new skills in the IT field

Qualification:

• Bachelor of Science in Information Science from University of Phoenix in 2007.

• Masters Information Systems from Florida Institute of Technology (3 classes left)

Job Experience:

Superior Uniform Group

Job Profile: Tier 2 Help Desk Support

Responsibilities performed during the job are:

• Support end user questions through direct contact, remote access, and telephone support.

• Created different documents which help in training.

• Build out end user hardware including desktop, laptops, and tablets.

• Installed and support all Office versions including Outlook and OS’s from XP-10

•Install and support SAP and while maintaining SOX sensitive information

• Worked with vendors in troubleshooting, repair, and document changes.

• Active Directory maintenance

• Minor PowerShell and scripting in order to simplify daily tasks and installs

Job Experience:

Suncoast Hospice

Job Profile: Hardware\software Technician

Responsibilities performed during the job are:

• Travel to our different locations to support users, as well as through remote and phone access.

• Created and modify different documents which help in training.

• Build out end user hardware including desktop, laptops, and tablets.

• Worked with vendors in troubleshooting to repair and document any changes.

• Exchange and active Directory support for policy, security, account creation and trouble shooting.

• Basic network troubleshooting using Wireshark and simple commands to look for packet loss and connectivity issues.

• Prepare servers and virtual servers for production.

• Support mobile devices and the device management software

Skills and Abilities:

• Have strong eleven years’ experience as help desk supporter in both Superior Uniform and Hospice.

• Trained the new employees on different software and hardware they were issued.

• Have strong working knowledge of Active Directory profiles, policies, and OU's.

• Also have strong working knowledge of all Windows desktop platforms and Office software.

• Self-starter capable and willing to learn new technologies as quick as possible.

Computer Skills:

•All Microsoft Office, Window OS's up to Windows 10 and server 2012 R2, Exchange, Active Directory support.

•Wide range of software including most of the MDM (Mobile Device Management) programs from Airwatch to MobileIron.

•Some scripting and batch file creation, some PowerShell commands (self-teaching currently).

Contact this candidate