Customer Service Representative

Kelly Johnson

270-***-**** ***************@*****.***

Profile Summary

** ***** ********** ** ************** office support, strong leadership and customer service skills.

Diversified background with an emphasis in production agriculture and office management.

Highly motivated, self-starter able to lead others in demanding circumstances as well as problem solving skills.

Education

BACHELORS OF SCIENCE 2006 MURRAY STATE UNIVERISTY

Major: Animal Science

Minor: Equine Science

Skills & Abilities

MANAGEMENT

District area Specialist within my field with FDACS, public service representative with leadership abilities, provided support to district supervisor. Managed a remote store location as a CSR, provided support to store networks within the company.

COMMUNICATION

Completed ICS Training Levels 100, 200, 300 and 700 – Emergency Management Training.

LEADERSHIP

Represented FDACS in pilot program for livestock and law enforcement at the University of Florida.

Technical team representative for Rural Family Lands Protection Program.

Experience

CUSTOMER SERVICE REPRESENTATIVE CULLIGAN BY WATERCO OCTOBER 2015 - PRESENT

Managed customer accounts, payments, deliveries and service calls. Generated sales promotion mailings, promoted product services and upgraded sale leads. Maintained daily point of sale reports and monthly inventory.

AGRICULTURE CONSUMER PROTECTION SPECIALIST FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES SEPTEMBER 2006 – JUNE 2015

Coordinated inspection of commercial and residential animals for disease control purposes. Regulated quarantine locations, implemented testing and permitting, evaluated small sales markets, provided updated information to consumers, implemented state programs and statues. Performed daily e-mail correspondence, prepared electronic reports and updates.

ADMINISTRATIVE ASSISTANT APARO-GRIFFIN PROPERTIES DECEMBER 2004 – SEPTEMBER 2006

Prepared property listings, assisted creating advertising layouts, corresponded with lenders, title companies and realtors. Maintained real estate listings, managed office duties.

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