Customer Service Sales

Curriculum Vitae

MA. GINA ESCOTO ESPEÑO

No. ** Luna Street, Gubat, Sorsogon City

Mobile No.: 091*-***-****/ 092*-*******

Email: ********@*****.***

Work MOTHER SETON HOSPITAL, Naga City, Philippines

Experiences Duration: August 16, 2003 up to June 15, 2015

Job Title: Billing Clerk/ Supervisor

Gathers, sorts, posts and assesses all charges incurred by patients.

Prepares Final Statement of Account of patients.

Checks and reviews the accuracy and correctness of computation of the final statement of accounts generated by the system.

Checks and reviews the accuracy of Doctor’s Professional Fees and Philhealth Insurance Corporation deductions.

Entertains all patients’ queries regarding the assessment of bill.

Monitors and follows up patient that had been ordered for discharge by their attending physician but is still confined in the hospital.

Coordinates with attending physician to facilitate immediate discharge of recovered long staying patients with discharge order.

Monitors/ release charge booklets to different servicing units.

Participates actively in all hospital activities/ programs/ projects and in community extension services sponsored by the hospital.

Performs other related tasks assigned.

Facilitate request of discharged patient on their hospitalization claims (GSIS, SSS, Insurance, S/A, CTC’s, OR’s).

Prepare and send statement of accounts.

Deducts Philhealth coverage based on approved diagnosis.

Deducts Senior Citizen and/or PWD’s discounts on the final bill.

Receive/ text/ call attending Physicians for their professional fees.

Update account of patients and require to settle dues.

HOSPICIO DE SAN JOSE, Ayala, Makati City, Philippines

Duration: August 1, 2002 up to July 31, 2003

Job Title: Accounting Staff

In-charge of all the dormitories/ rooms for transients, occupants such as bar or board examinees, etc.

Receives reservation payment and remit the same to accounting office.

Monitors/ check all the janitors and maintenance and ensure the cleanliness of the area.

Monitors replacement of beddings and other utilities/ amenities whenever there are occupants.

Reports daily at accounting office the total number of occupants.

Key custodian.

Requests necessary supplies of the building.

Maintains logbook of guests.

GAYREN MAINTENANCE SERVICES CORP., San Antonio Village, Makati City, Philippines

Duration: August 16, 2000 up to April 15, 2002

Job Title: Supervisor

Assigned at Jollibee Foods Corporation located at Emerald Ave., Ortigas Center, Pasig City.

Monitors and checks all janitor maintenance works and ensures that all areas to be covered are being done regularly such as cleanliness of the areas.

Prepares monthly report on housekeeping/ Pest control.

Supervises the assigned janitorial staff, evaluating and reporting the level of performance.

Immediate response to employee’s complaints/ requests pertaining to housekeeping and other manpower services.

Received acts on and or transmits all complaints/ inquiries from client to the agency.

Prepares Time card checklist of all sub-con personnel every cut-off for checking and payroll preparation.

Monitors and keeps time record and other information of all sub-con personnel.

Prepare/ checks monthly schedule of all sub-con personnel.

Prepares monthly expenses schedule.

Prepares cheques for payment for suppliers/ agencies.

Perform all other duties that may be assigned from time to time.

CENTURY PROPERTIES MANAGEMENT INC. (Pacific Star Bldg.), Sen. Gil Puyat, Makati City

Duration: October 16, 1993 up to July 15, 2000

Job Title: Supervisor (Pacific Star Bldg. Services Dep’t.)

Housekeeping Supervision:

Monitor and checks all janitor maintenance works and ensure that all areas to be covered are being done regularly such as cleanliness of Main Lobby area, Elevators, Common Corridors, Common and Fire Exit Stairways, Common CR’s, Fountain/ Perimeter Area, Basement area (parking slots, ramps), Canopies, Roofdeck, Storage, Pump and Machine rooms, Chiller room, Genset, etc., Vacant units, Elevator Landing Lobby.

Prepares monthly report on housekeeping.

Supervises the assigned janitorial staff, evaluating and reporting the level of performance.

Monitor the regular collection of garbage.

Monitors the quarterly or monthly schedule of cleaning of carpets, replacement of flag, chandeliers, criss-crossing pipes at basement areas, perimeter signages/ advertisements, lobby seat covers.

Basement Parking Supervision:

Ensures a smooth and effective flow of operation throughout the day.

Handles problems/questions that the duty Parking Attendants cannot handle on any parking complaints of guests/visitors to avoid unnecessary misunderstanding

Conducts on the spot cash counts.

Checks Daily remittances and sees to it that correct amount is deposited.

Assists in the cash counts at the end of the shift if necessary especially during computer errors.

Double checks procedure in the course of operation such as unswiped and lost parking cards and issuance and control of parking cards.

Provides guidance of training to parking attendants in parking procedure and system software.

Prints, records, monitors and control issuance of validation tickets (billable to tenants, free & flat –rate).

Processes application for car stickers and vehicle passes.

Prepare monthly, quarterly parking billables.

Ensure proper assignment/designation of B2 (dedicated) slots.

Checks all parking violation for proper billing.

Transmit valet parking collection to the cashier and prepares a summary report.

Checks daily turn-over of parking ticker (for Valet Parking) and parking cards (for B1 pay parking)

Conducts Parking cards inventory.

Mailing Center Supervision:

Ensured that all incoming mails are sorted out and distributed on each tenants mailboxes.

Ensures a smooth and effective flow of operation throughout the day.

Prepare mailbox application form for incoming new tenants and assigned mailbox keys respectively.

Prepare mailbox billing.

Prepare postage request.

Checks daily remittance of photocopying and postage collection and ensures that being remitted at the cashier daily.

Receptionist/Doorman Supervision:

Sees to it that all lobby premises are checked properly at the start of the day’s work.

Ensures the presence of receptionist/doorman manpower of each day.

Checks on the spot any negative performance or problem that may arises.

Ensures a smooth and effective flow of operation throughout the day.

Double checks procedure in the course of operation, i.e., distribution of visitor pass, handling of unclaimed ID and lost PSB passes, setting and packing up of all lobbies and other similar function.

Checks daily, weekly, monthly report on population before forwarding the same at SSD.

Pest Control Supervision:

Prepares Monthly schedule of pest control for all tenants.

Coordinates with tenant any change or complaints relative to Pest Control.

Prepares monthly billing.

Ensures that all tenants are being serviced.

Coordinates schedules of special service i.e., fogging and rat-baiting and termite treatment.

Other Responsibilities:

Immediate response to tenants/unit owner’s complaints/requests pertaining to housekeeping and other building services.

Assist in carrying out various social and community related activities such as: coordinates with the schedule of the issuance of Residence Certificate for tenants every start of the year; arranged for the schedule of priest for first Friday mass and other special masses.

Prepares Time card checklist of all sub-con personnel every cut-off for checking an payroll preparation.

Monitors and keeps time record and other information of all sub-con personnel relative to the issuance of bar-coded ID’s.

Prepares/Checks monthly schedule of all sub-con personnel.

Assists in processing clearance of tenants upon termination of contract/moved-out relative to mailboxes and parking car passes.

Receives act on and or transmits all complaints /inquiries from tenant/unit owners,

Processes all sub contracted billings such as Garbage collection; pest control’ drinking fountain on each floor; sanitizers on all restrooms; indoor palnts; landscaping maintenance.

Perform all other duties that may be assigned from time to time.

SABATER REALTY CORPORATION, Edsa, Cubao Quezon City

Duration: July 1992 up to March 15, 1993

Job Title: Documentation / Liaison Officer

Prepares notices to buyers of their lacking loan documents.

Entertain buyers as to status of their accounts.

Maintain a logbook on the loan documents/applications & submit to the originating bank.

Prepare transmittal slip of loan documents/ applications & submit to originating bank.

Liaison with originating bank regarding pag-ibig/ sss loan applications of lot buyers.

Deliver remittances to Developers and collect commissions due.

Prepare cancellation notices o buyers if within 60 days their documents are still incomplete, after the 1st,2nd,3rd notices.

Duration: October 1991 up to June, 1992

Job Title: Marketing Assistant

Prepare the necessary materials needed during seminars, open houses and meetings of the sales force.

Monitor lots to be reopened for sale & prepares memoranda to sales force.

Prepare all kinds of correspondence

Prepare and send collection notices to buyers.

Prepare monthly production report.

Duration: October 1990 up to September 1991

Job Title: Sales Secretary

Prepare the Officer of the Day monthly schedule.

Prepare and maintain an Option Sales and Paid-u[ sales report/logbook.

Prepare Remittances form and remit collection

Maintain a logbook on the daily attendance & presence in meeting of members of the sales force.

Prepare communications, memos, reservation applications, etc.

Updates maps and production board.

Prepares monthly report

BNC CONSTRUCTION CORPORATION, Rm80, 8th Flr., Oledan Bldg. Ayala Ave., Makati City

Duration: September 1989 up to September 1990

Job Title: Secretary

Prepares monthly expenses schedule.

Prepares checks for payment to suppliers.

Prepares Quotations/Proposals

Prepares /Maintains all correspondence files

CRS REALTY DEVELOPMENT CORP., Salcedo St., Legaspi Village, Makati City

Duration: August 1988 up to September 1989

Job Title: Sales Coordinator

Prepares Contract to sell & deeds of absolute sale

Records payments of buyers to ledgers

Maintain files of reservation application forms

Prepare buyers ledgers.

Maintain files of Official Receipts & contracts to sell for release to buyers.

Checks, receive & acknowledge reservation application of lot buyers.

Prepares new process list whenever there’s a process increase.

JODECO DEV’T & CONST. CORP., Legaspi Village, Makati City

Duration: August 20, 1987 up to July 21, 1988

Job Title: Secretary

Prepare Quotations for Bidding, proposals & billing

Maintain files of all correspondence

Prepares payroll of field office

Prepares and maintains daily cash position.

LAND BANK OF THE PHILIPPINES, Legaspi Branch, Legaspi City

Duration: November 1986 up to March 1987

Job Title: Clerk (OJT)

Prepares Confirmation Receipts for BIR payments

Assists clients opening New Accounts

Assists Bank Teller ( Deposits/Withdrawals

Seminars/ Training

First Aid training, Pacific Star Building, Oct. 1994.

Bringing out the Best in You (Customer Service Seminar), Pacific Star Bldg, Oct. 1998.

NO KA OI, 2-days Pest Control Seminar, 6780 Ayala, Nov. 1999.

Mjoy Cleaning 2000, Dusit Hotel, March 27, 2000.

BOMAP (Building Owners/ Managers Association Phils.) Monthly Convention, Max’s Restaurant, Makati Area.

Johnsons Cleaning Seminar, Johnsons Bldg., Makati City.

Customer Service Seminar, Philamlife Tower, Makati City, Aug. 2000.

BOTP Course, Jollibee Foods Corp. Ortigas, Oct. 2000.

Always Customer First, 2-days Customer Service Seminar, Jollibee Plaza, Mar. 2002.

Fire Safety Seminar, Safety Organization of the Phils. (SOPI), Pacific Star Building, Annually.

Fire Brigade Training, Pacific Star Building, Feb. 1995.

Earthquake & Fire Safety Seminar, Philvoics & MMDA, PSB, March 2000.

Bomb Threat Procedures Seminar, CPMI-SSD, PSB, May 2000.

TQM (Total Quality Management), MSH, annually.

Awards and

Commendation - As Sports & recreation Committee. Making CPMI Mini Olympics as successful fellowship activity among employees, CPMI Sept 1996

Commendation – As Team Building Facilitator, CPMI

Commendation – Patients Survey, MSH

5 years Loyalty Award, CPMI Dec. 1999

10 years Loyalty/ Longevity Award, MSH Jan, 2015

Skills and

Computer literate, i.e., MS Word, MS Excel, MS Powerpoint, Lotus Notes.

Know how to operate fax machine, OHP, Multi-Media, Xerox machine.

Director, CPMI-Employees Savings and Loan Association (ESLA).

Member, Junior Bankers Association – Divine World College.

Member, Change Management Team – CPMI.

Member, Building Owner & Managers Association of the Phils. (BOMAP).

Member, Total Quality Management (TQM), Mother Seton Hospital.

Member, SSVP, MSH.

Education Ateneo de Naga University, Naga City, Philippines

Masteral in Business Administration, 2011-2013

Divine World College of Legazpi, Legazpi City, Philippines

B. S. in Commerce (Major in Banking & Finance), 1983-1987

Personal Date of Birth : July 28, 1966

Data Place of Birth : Sorsogon City

Provincial Address : No. 72 Luna St., Gubat, Sorsogon City

Sex : Female

Height : 5’2”

Civil Status : Single

Citizenship : Filipino

Religion : Catholic

SSS No. : 03-9146098-0

TIN No. : 124-871-341

References Mr. Wilfredo B. Munoz, CSP/SP

Director, Security & Safety Division

Century Properties Management, Inc.

B-1 Pacific Star Building, Sen. Gil Puyat Avenue

Corner Makati Avenue, Bel-Air, Makati City

Engr. Apolinar I. Navarro

SVP-Operations Division

Century Properties Management, Inc.

6th Flr., Pacific Star Building, Sen. Gil Puyat Avenue

Corner Makati Avenue, Bel-Air, Makati City

Ms. Cristina Romero

Business Development Manager

Century Properties Management, Inc.

6th Flr., Pacific Star Building, Sen. Gil Puyat Avenue

Corner Makati Avenue, Bel-Air, Makati City

Ms. Yolanda Llanera

Administrative Manager

Gayren Maintenance Services Corporation

7498 Bagtikan St., San Antonio Village, Makati City

Mr. Mike Alegro

Admin. Officer - Jollibee Foods Corporation

JB Plaza Cond., Emerald Avenue, Ortigas Center, Pasig City

Sr. Dolores C. Cornejo, DC

Administrator - Hospicio de San Jose

Sr. Remedios Tidor, DC

VP Finance & Admin. Services

Mother Seton Hospital

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