Customer Service Support

Paresh Pradhan

skype: paresh****

cell : +968-********

email: *****************@*****.***

Professional profile

A hardworking and ambitious Senior Customer Support Executive with strong technical knowledge, providing support and maintenance for a variety of products including printers and scanners

Possesses excellent interpersonal skills with the demonstrated ability to providing training to internal service team in addition to delivering client presentations

Handles customer complaints effectively, maintain positive customer relations in support of business

Keeps informed of the latest technologies, works together with management team in developing operational strategies

Objective

Currently looking for a new and challenging position in Canada, one which will make best use of existing skills and experience whilst enabling further professional development

Career summary

06/2013-date

Senior Customer Support Executive, Kimoha Entrepreneurs Ltd, Jabel Ali, Dubai, UAE

Responsible for delivering excellent standards in customer service, providing support and maintenance for a variety of products including printers and scanners

Providing training to service team, carrying out product presentations/demonstrations to ensure well equipped, strong internal team

Arranging and carrying out product maintenance, breakdown calls and obtaining required spares on sites across UAE

Handling customer complaints effectively by telephone and email, demonstrating courteous and helpful manner to provide solutions in support of business

Liaising with customers and establishing requirements, making suggestions as to specific products that will fulfill business needs

Collaborating with management regarding decisions on operational strategies, discussing opportunities

Carrying out installation and testing of printer and software, repairing scanners and printers

Producing reports for management as required

03/2008-05/2013

Senior Customer Support Executive, Rajkamal Bar Scan System Pvt. Ltd., Andheri/Mumbai, India

(Similar responsibilities as in current role)

12/2006-02/2008

Senior Customer Support Executive, Scan Infotech Pvt. Ltd, Mumbai, India

(Similar responsibilities as in current role)

(Earlier career in Customer Relations/Technical Support, 1999-2006)

Education and qualifications

Diploma

Industrial Electronics

Professional training

Barcode Printer & Portable Data Terminal Training Course, Intermec, Mumbai

RFID Professional Engineer Course, Intermec, Mumbai

IER Certified Printer & KIOSK Professional Engineer Course, IER, Mumbai

MEI Certified Professional Engineer Course, MEI, Mumbai

Languages

English, Hindi, Marathi

References are available on request

Contact this candidate