Project Data

Professional Summary

Highly motivated business analyst adept in analyzing and compiling raw data to provide forecast reports, budget analysis, client progress reports, data modeling, trending analysis and statistical analysis for both clients and employers.

Qualifications

●Ability to manage multiple projects in a dynamic development environment.

●Adept at sizing up client needs, analyzing data and developing a course of action in order meet and exceed client expectations.

●Lead project team(s) in the development and implementation of strategic projects

●Provide issue identifications and resolution.

●Expertise in: “what if” scenario, v-lookup, pivot table, and nested/complex formulas.

●Proficient in data mining, analysis and reporting with an excellent track record in innovative solutions to optimize forecast accuracy.

●Develop & maintain project documentation, including charting and scoping, measures of success, project plans, weekly status reports, issue tracking/escalation/resolution and financial tracking/forecasting.

●Strong ability to identify, understand and communicate business needs for technical projects.

●Highly developed interpersonal skills, having interfaced with a diversity of professionals, clients, and staff members.

●Strong analytical skills; ability to influence change and drive results.

Professional Experience

Verizon

Pascataway, NJ 3/2014-4/2015

Project Manager

●Forecasting duties included recognizing, following, and analyzing trends in the market.

●Research historical data to map trends and determine how they will influence the business.

●Prepare and present reports, charts, and tables detailing these market factors to management.

●Examine methodologies to find ways of improving predictive accuracy.

●Project analyst duties include analyzing, reviewing and documenting the requirements of each project throughout its lifecycle then utilizing that imperial data for forecasting.

●Demonstrated familiarity with finance, proficiency using Excel, documentation and database software.

Thomson Reuters

Philadelphia, PA 10/2013-1/2014

Business Data Analyst

●Analyze, review, and update customer records to prepare these files for use in batch updates of customer name and address data.

●Demonstrated proficiency using Excel and excellent attention to detail.

Recycle Bank

Philadelphia, PA 11/2009-8/2012

Senior Analyst

●Download Recycle Bank truck data from client remote PCs countrywide.

●Data mining and gathering from multiple clients FTP sites for Truck recycling pick up data.

●Process and consolidate data for system analysis.

●Create queries from multiple office systems, extract to Excel format and prepared summary report using advance lookup features and pivot table.

●Responsible for identifying and resolving system issues, e.g. incorrect customer crediting.

●Perform root cause analysis on report inaccuracies and implement action plans with teams to resolve issues and ensure 95% accuracy rate.

●Develop daily progress reports on truck maintenance, weight limits and routes for team and management.

●Computer requirements include strong MS Excel knowledge for all levels of reports, Crystal Reports and various Webs based systems.

Break in employment due to job searching/actively interviewing

ICT Group Inc. 11/2000-1/2009

Newtown, PA

Report Specialist:

Compiled all of ICT’s top financial client’s call center statistical analysis.

Introduce penetration tracking report. Developed MS Excel formula based reports to automate the tracking accuracy by 45% for various products adding on to the previously very arduous process.

Coordination of the tracking for new product rollouts based on trends in historic data. Developed new rollout performance tracking reports to monitor sales calls.

Forecast variance and accuracy with cause effect analysis

●In Call Centers Comparison

●Statistical analysis Vs Actual hours eroded

Developed a Monthly progress report which tracks the Sales Conversion, Completed Calls, and Call Hours.

Managed the call hours forecasting process in coordination with the VP of Finance and Client Service Managers.

Accountable for continual tracking and analysis of project performance against the project plan to ensure project success.

Communicate regularly with executives in accordance with agreed upon communications plan.

Collaborated with programmers and overseas associates to coordinate and train the overseas reporting team on all clients and corporate reports.

Troubleshooting arising problems and issues from program managers and the overseas reporting team. .

Computer requirements include strong MS Excel knowledge for all levels of reports.

Education

Computer Learning Center, Philadelphia, PA

Computer Business Certificate

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