Customer Service Administrative Assistant

MILDRED DELPERCIO

*** ***** **** ****** *****, Felton, DE 19943

H: 302-***-**** C: 609-***-**** **********@*****.*** SUMMARY

My professional skills and experience over the past sixteen years have provided me with expertise in legal secretarial administration in a wide variety of settings. The diversity of my experience provides me with the ability to exercise good judgment, to solve problems and to recommend appropriate actions. I am a highly self-motivated individual who can function well in a detailed-oriented position. I respond well to challenges and I believe my enthusiasm shows in my work. I strongly support and perform extremely well in a team environment.

SKILLS

Detail oriented Self-directed

Excellent communication skills

Accurate Proofreading

Schedule management

Extensive vocabulary

Extensive experience supporting

executives in corporate environments

Advanced Clerical knowledge

Critical thinker

Proficient in MS Office

Strong interpersonal skills

Event planning

EXPERIENCE

TEMPORARY POSITIONS HELD

ZARWIN BAUM DEVITO KAPLAN SCHAER & TODDY 11/2012 to 12/2012 CONNELL FOLEY 07/2012 to 08/2012

ZARWIN BAUM DEVITO KAPLAN SCHAER & TODDY 04/2012 to 05/2012 SLOTNICK & SCHWARTZ 02/2012 to 03/2012

ABC CEMENT MIXERS 07/2011 to 08/2011

DEEB PETRAKIS BLUM & MURPHY 10/2010 to 11/2010

Cashier/Customer Service 10/2015 to 11/2015

PRODUCE JUNCTION Dover, DE

Unbox, unwrap and arrange all flowers and plants for display in the new startup of the store. Cashiering and customer service responsibilities.

Legal Assistant/Secretary 06/2007 to 07/2009

LAW OFFICES OF THOMAS F. BULLOCK, ESQUIRE Haddonfield, NJ

Provided attorney all secretarial responsibilities including document preparation, attorney time entry, filing, copying, faxing, scanning, telephone reception, billing.

Quickbooks for client payments and attorney's personal bills.

Scheduling appointments with clients.

Managed complex and frequently changing travel arrangements.

Processed travel expenses and reimbursements.

Located and attached appropriate files to documents. Senior Legal Secretary, 06/2003 to 01/2007

PELINO & LENTZ, P.C Philadelphia, PA

Reconciled and processed expense reports for 5 attorneys.

Developed and maintained an internal client filing system.

Processed travel expenses and reimbursements.

Managed external contacts for attorneys and kept track of periodic communication needed for priority contacts. Senior Legal Secretary 06/2000 to 06/2003

MONTGOMERY, MCCRACKEN, WALKER & RHOADS Philadelphia, PA

Provided secretarial responsibilities including legal document preparation, time entry.

Scheduling appointments with clients, telephone reception, and dictation, filing, copying, faxing, scanning and .billing.

Managed the attorney's complex and frequently changing travel arrangements and coordinated the pre- planning of trips.

Processed travel expenses and reimbursements.

Located and attached appropriate files to incoming correspondence. Legal Secretary 10/1998 to 06/2000

MESIROV, GELMAN, JAFFE, CRAMER & JAMIESON Philadelphia, PA

Processed travel expenses and reimbursements.

Developed and maintained an internal client filing system. Business Development Administrative Assistant/Coordinator 03/1996 to 08/1998 SPECTACOR MANAGEMENT GROUP Philadelphia, PA

Provide all administrative functions for the sales/business development department.

Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.

Processed travel expenses and reimbursements.

Developed and maintained a client filing system. Owner/Operator 01/1995 to 03/1996

HOME BASED CATERING BUSINESS Blackwood, NJ

Managed all aspect of business from grocery shopping for products for events, to cooking all products and delivering to clients in a timely fashion at their designated halls, etc. Recruiter 12/1986 to 12/1994

LIBERTY HEALTHCARE CORPORATION Bala Cynwyd, PA

Provide recruitment and retention of all professional staff in rehabilitation, Psychiatric and corporate environments inclusive of initial cold call, on-site meeting with client facility administrator and candidate, and contract negotiations with candidate upon offer of employment.

Developed and maintained an internal client filing system. Seminar Coordinator 08/1984 to 12/1986

ROBERT MORRIS ASSOCIATES Philadelphia, PA

Developed and maintained an internal client filing system.

Managed the Director’s complex and frequently changing travel arrangements and coordinated the pre- planning of trips.

Processed travel expenses and reimbursements.

Researched, proposed and implemented vendor services to decrease costs to organization. Statement Studies Clerk 09/1977 to 8/1984

ROBERT MORRIS ASSOCIATES Philadelphia, PA

Answering all calls from bank loan offices for the company’s book “Statement Studies” which included some information to assist them to make better loan decisions.

Took all orders and processed all orders on a daily basis.

Dealt with questions regarding the Statement Studies publication. EDUCATION

St. Maria Goretti High School - Philadelphia, PA

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