Customer Service Sales

J OYCE NAEMON

**** **** *** ** ******, APT#* TORRANCE, CA 90504

310-***-**** *********@*****.***

OBJECTIVE

I am seeking employment with a company with stimulating and challenging environment to utilize my skills and talents in building the success of the company; while I experience advancement opportunities.

SUMMARY OF QUALIFICATIONS

Excellent organizational and communication skills

Has vast knowledge and experience in Airline Industry (International Travel/Tourism &Hospitality)

Computer literate in MSWord, Excel, Access and Power Point

Highly motivated to achieve set goals

Resourceful and self-confident: can get the job done, and do it well

Fluent in English ( Spoken/Written)

Proactive and Great Team player

Great interpersonal skills

Sales and Cashiering

WORK OF EXPERIENCE

2014-2016

Living Spaces Furniture, Redondo Beach, CA

Sales Associate/Product Specialist

I have (2) years experience in Sales

Negotiate with customers regarding product pricing and sales

Collaborate and coordinate with other sales specialists to develop sales solutions for revenue growth

Develop new ideas to retain existing customers

Collaborate with senior management and sales teams to develop sales techniques

Address customer service and queries in a timely manner to ensure customer satisfaction

Define product delivery dates for customers after analyzing company production and delivery schedule

2008- 2014

Air Niugini Limited, Port Moresby Papua New Guinea. Flight Attendant

I have five (6) years’ experience in

Customer Services - I work with poise, tact and resourcefulness, handle stressful situations and meet customers (Passengers) needs.

Hospitality – I prepare and serve food plus beverages in-flight and provide comfort for our customers

In-flight Safety – I ensure that safety is paramount on all flights and that safety procedures are adhered to by my crew and passengers on board all flights.

Cabin Manager/Supervisor – I supervise, lead, delegate, manage and direct, my crew to work effectively and efficiently as a team to ensure we make our flights comfortable for our traveling customers to meet company’s objectives

In-flight Trainer – I conduct initial In-Flight training for new flight attendants who has just joined the company to gain exposure in-flight before they can operate flights on their own. I train them effectively on In-flight service, In-flight emergency Procedures, Grooming, senior first Aid, CPR and Dangerous Goods Awareness.

First Aid Care – Attended extensive courses and perform basic senior First Aid Care to passengers in-flight

CPR ( Cardio Pulmonary Resuscitation) – Has vast knowledge and experience in performing CPR on casualties onboard in-flight

AED (Automated External Defibrillator) – Know the serviceability check and can operate the equipment on a casualty.

Handling Emergency Procedures for all Aircraft Type (Dash 8- 100-,300 series & Q400 Bombardier, Fokker 100 series, Boeing 737 and Boeing 767)

I perform all safety emergency procedures on all of these Aircraft type EDUCATION

July 2013- to Current

El Camino College, Torrance, Ca 90506 USA

Associate Degree in Business Administration and Management

Brandi Secondary High School, Wewak, Papua New Guinea

Certificate of Recognition for outstanding academic achievement and exemplary commitment to education while serving as a role model to the Pacific Islander Community, on the occasion of the 2014 Pacific Islander Festival Orange County California.

EXTRACURRICULAR ACTIVITIES

I engage in community activities held in California serving as a role model to the Pacific Islander Community.

I advocate and engage in raising funds to support awareness for Violence against Women in my country Papua New Guinea here in California

I volunteer with Papua New Guinea Tribal Foundation (NGO) based in Colorado to support their humanitarian programs in the country LANGUAGE

English

AWARDS & COURSE CERTIFICATES

REFERENCE

Contact this candidate