Microsoft Office Technician
Resume:
The Woodlands, TX *****
************@*****.***
DINH, TONY B
OBJECTIVE
A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.
SKILLS & ABILITIES
- Microsoft 2013 - Mainframe - Windows 7,8,10
- Onbase - 10 key - MAC OS
- Intelliscript - Service Now - Apple IOS/Android
EXPERIENCE
LONESTAR COLLEGE, PC SUPPORT TECHNICIAN
3/2015- Current
Respond to issues in person, telephone, and e-mail via ServiceNow. Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions. Able to work independently or with team members. Install and replace new equipment as needed. Provide troubleshooting of Windows 7, 8, and 10, Mac OS, Microsoft Office 2013,2016 and 365, Altiris, internet browsers, printers, and scanners. Worked on employees personal and work issued desktops, laptops, cell phones, and tablets.
GLOBE LIFE INSURANCE, ASSISTANT UNDERWRITER
1/2011- 8/2013
Develop, appraise and communicate decisions on life and health insurance
applications. Assess mortality and morbidity risk based on company
guidelines. Knowledge of Onbase, Mainframe, SwissRE and Intelliscript software. Viewed and made reports via queries from Onbase and transfer the information to spreadsheets.
Wal-Mart, Certified Pharmacy Technician
2/2008-8/2013
Assist the pharmacists provide medication and other health care products to patients and consumers. Some responsibilities included the collection, organization, and evaluation of patient information, the management of medication distribution, and providing drug information and education to the patient or consumer. Communicated with doctors and insurance companies on an as needed basis. I was in charge forming and inputting the weekly tech schedules. Ordered supplies on a daily basis and trained new employees.
EDUCATION
LONESTAR COLLEGE-NORTH HARRIS, PC SUPPORT TECHNICIAN
3.22 G.P.A.
REFERENCES
Peter Chan, Fidelity, Executive Trading Specialist III
Raymond Chang, NetScout, System Engineer
Michael Boyd, Chevron-Phillips Chemical, Tax General Counsel
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