Customer Service Representative

JEEVAN RENTALA VENKATA

+61-424*-***** – acxcff@r.postjobfree.com

IT BUSINESS ANALYST

IT Support ~ IT Management ~ Project Management

Information Technology

Desktop Support

Engineering

Customer Service

Network Security

Project Management

Oracle Certified

IP Addressing

TCP/IP Networking

Avid learner with demonstrative experience in Information Technology.

Analytical thinker with advanced understanding of IP routing protocols.

Effective communicator skilled in forging relationships and providing hands-on learning.

Great organization skills to include prioritizing, planning, and time management.

Project management capabilities with a focus on initiating, planning, executing, and closing projects.

Strong work ethic and sense of urgency; deadline-driven and results-focused.

Benchmarks & Milestones

Achieved Oracle Certified Java Programmer Certification.

Advanced knowledge of IP addressing, TCP/IP networking, Network Security, and IP Routing Protocols.

Critical thinker with proven analytical abilities to solve complex problems.

Adhered to tight deadlines while multi-tasking and prioritizing simultaneously.

Communicated complex information in simpler terms for customers and employees.

Education and Certifications

Master’s degree, Information Technology, 2016.

Bachelor’s degree, Electronics and Communications, 2012.

Oracle Certified Java Programmer Certification

Career Progression

IT ANALYST October 2016

Career One, Sydney, Australia.

Currently doing my intern as a IT Analyst.

CUSTOMER SERVICE REPRESENTATIVE March 2015-Present

Woolworths LTD, Sydney, Australia.

Main point of contact for customers. Manage client orders which includes order management. Achieve set deadlines by fulfilling customer online orders.

Collaborate with team members to exceed goals. Streamline communication with delivery team to ensure goods are delivered on time.

Catalogue and maintain presentation of stock.

Expand knowledge of Occupational Health and Safety and Food Safety policies and procedures. This knowledge helps create a safe working environment for customers, staff, and contractors.

DESKTOP SUPPORT ENGINEER January 2014-February 2015

Notion Ink Design Labs, India.

Performed all software, hardware, printer, peripheral equipment, and desktop applications maintenance. This included installations, upgrades, support, and troubleshooting.

Inspected and packaged equipment for transferring to other locations to include accounting for, maintaining, and restocking inventory.

Maintained computer systems for client access. This included monitoring, operating, troubleshooting, and restoring service to client systems; personal computers, notebooks, and other authorized access users.

Pioneered a system for monitoring and analyzing incoming calls, problems, and support requests.

CUSTOMER SERVICE REPRESENTATIVE January 2013-December 2013

[24] 7, India.

Resolved customer questions through problem-resolution strategies. This included making cold calls and providing excellent customer service on every call.

Managed customer incound calls and compiled customer data into database. This included collecting customer data from various sources. Adhered to confidentiality policies.

Effectively communicated with colleagues and other team members to boost morale, meet goals, and provide quality customer service.

Technology Proficiencies

Protocols:

TCP/IP, Information Security Management Operating Systems, Subnetting, and IP Addressing

Operating Systems / Software:

Windows 2007, XP, and Windows 7

Java Object-Oriented Language:

Java Fundamentals and Algorithms & Distributed Systems

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