Customer Service Sales

IGNACIO LOPEZ

( *** ) *** - ****

********@**********.***

OBJECTIVES :

Seeks an Inside Sales, Customer Service Rep in Manufacturing, Distribution, Wholesale, Utilizing my English and Spanish, and help contribute to the success of my employer .

EMPLOYMENT HISTORY :

DIANA OROZCO INTERPRETING AGENCY …Interpreter … 2015 to Current

• On Call Interpreter for Medical Clinics

KMC CORPORATION (Manufacturer/Distribution)…Inside Sales Representative..1996-2015

Aggressive cold calling

Generate new business thru warm leads

Promote and campaign new products to existing accounts

Handle Customer Service Complaints to initiate Return Authorizations

Constant rapport with supervisor for critical decision making

Awarded Sales Achievement in the $1,000,000 to $3,000,000

Consistently met monthly forecast, and exceeded internal sales metrics

Aggressive outbound calls to reestablish contracts, and compliance regulations

Handled foreign accounts in Mexico and Puerto Rico

Seek / Build from scratch new prospects for long term relationships

Collaborated with National Outside Reps to achieve team success

Fostered trust, and rapport by having personal integrity with store owners

Yearly NAMM shows to promote new products / Buying power / Meet and exceed trade show forecast

Responsible for resurrecting and re establishing business relationships with accounts that were inactivated or closed left behind from previous sales rep.

Promote new contracts, special programs, exclusive incentives to gain and generate business.

Maintain resurrected accounts by introducing new instruments, gear, and accessories to stimulate their buying power.

Being bilingual in English / Spanish, generated more business and revenue.

SKILLS AND QUALIFICATIONS :

• Computer literate in Microsoft, Excel, Spreadsheets

• Excellent customer service and communication skills

• Works very well in a team environment

EDUCATION :

St. Thomas Aquinas College ...Sparkill, New York ……Major / Criminology

Herbert H. Lehman College …Bronx, New York …Major / Liberal Arts

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