Technical Support, Information Technology

Mico Alcantara I.

Tierra Nova Royal Bagumbong Caloocan City Metro Manila.

Contact number: +639*********

********@*****.***

OBJECTIVE:

To enhance my working capacities, professional skills, business

efficiencies and to serve my organization in best possible way with sheer

determination and commitment to the benefit of the company.

EDUCATION:

2009 - 2015 STI College Novaliches

Bachelor of Science in Information Technology

2008 - 2009 Saint Luke’sHigh School

SUMMARY

Has 11 months of experience in Technical Support industry for both local and international, able to do multi-tasking even under pressure. Computer skills include MS Word, MS Excel, Email, troubleshooting, analyzing computer problem one by one until the issue is identified. IT helpdesk and email support.

On the job training

St Luke’s Medical Center

Information Management Department

December 2014 – March 2015

User Support

Basic Troubleshooting in computers, printers and UPS

Encoding employees email information

Install and Configuration Software Application

Professional Work Experience

Radiant Global HD, Inc.

July 2015 - June 2016

Technical Support Representative

Supports 711ph/Singapore, Guardian Singapore, Starbucks ph, Aeon big Singapore and B2B Singapore Stores for basic troubleshooting in Computer and network issues.

Supports employees through phone for basic computer and network troubleshooting

Email/report the engineers for on-site if the POS or Computer is broken or the issues still exist.

SKILLS:

Can Speak Filipino and English Languages

Personal Communication Skills

MS Office – Professional

Hardware and Software Troubleshooting

EXTRA-CURRICURAL ACTIVITIES:

Election Aid NOVADECI

o2012 – 1st year 2nd semester

SEMINARS/TRAININGS ATTENDED:

“Making a Point” Student Development Seminar

oJanuary, 2013

“Self-Development” Student Development Seminar

oJanuary, 2013

“Event Planning and Organizing” Student Development Seminar

oJanuary, 2013

“Social Media and Me” 19th STI National Youth Convention

oFebruary, 2013

“Going Green with Free and Open Source Software” G-FOSS Seminar

oMarch, 2013

Job Street Seminar

oMarch, 2013

Mozilla Campus Tour

oSeptember, 2013

REFERENCES:

Ma. Anna Barbara R. Villanueva

IT Professor/OJT Adviser

STI College Novaliches

Mobile #:092********

Contact this candidate