Customer Service Sales

Lori Ann Gilford

**** ********** ***** ***** ********, GA 30088 440-***-**** email:***********@*****.***

PROFESSIONAL OBJECTIVE: To obtain a challenging position utilizing abilities developed through my experience and education with an opportunity for career advancement and professional growth.

QUALIFICATIONS:

Excellent interpersonal skills

Proven problem solving, troubleshooting, and analytical skills

Excellent organizational skills

Proven track record of ensuring great customer relations by identifying the customer needs and solving the problem

EXPERIENCE:

DIRECTV/AT&T

Customer Service Representative-In Bound/Out Bound, Full-time December 2014-August 2016

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain the problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Assist customers and arrange payment terms in accordance with established guidelines.

Prepared and calculated product sales, invoicing, commissions and other accounting-related functions.

Created and maintained computer files for follow-up action.

Provided administrative support to departmental supervisors as needed.

Attended sales seminars, sales meetings or educational activities to stay up –to-date on the latest products and services.

Invacare

Materials Clerk, Full-time September 2013-December 2014

Performed entry for ITF (Inventory Transaction Forms) in AMAPS

Reviewed Special configurators and entered changes on the Bill of Materials in AMAPS

Provided daily review of receiving log for the ILS fasteners and monitored the supply of fasteners and manufacturing through daily counts to prevent outages

Entered ILS orders through Oracle

Expedited ILS orders and contacted buyers and engineering for other suppliers or correction of deviations

Updated stock status report for planners and supervisors

Thoroughly provided data entry moving floor stock to state plating

Supported Material Specialist and Assembly Clerk with required duties as needed

Greeted visitors, scheduled tour guides, distributed mail and updated mailboxes as required

Go Go Graphics

Executive Administrative Assistant, Full-time April 2012-August 2013

Provided executive level administrative support to owner of company

Managed the front office

Created and maintained new client account records (various sensitive information)

Generated new estimates for the company

Assisted on outside jobs where needed

Prepared invoices for accounts payable

Hill And Davenport

Telephone Sales Manager, Full-time April 2009 -April 2012

Managed sales team of seven

Created incentive packages for salons to improve overall morale.

Generated weekly progress reports

Assisted in development of workshops

Introduced the Full Lace System to the public through monthly workshops and private tuition course

Lori Ann Gilford

521 East 112th Street Cleveland, Ohio 44108 440-***-**** email:***********@*****.***

District Inc.

Team Leader Customer Service Department, Full-time January 2005 –March 2009

Maintain records of customer contacts

Handled monthly billing inquires, and generated billing statements

Activated accounts and increased customer base 20% through suggestive selling

Coached team on new products for sales products with suggestions on their sales script

Created and Implemented call center policies

Was target for all escalated customer service calls, which usually required tactful trouble shooting to resolve

Citi Mortgage Corporation District

MBS/Contract Underwriting, Full-time March 2002 –February 2005

Processing 1003 and 1008 documents in to database.

Stacking files in appropriate loan pool numbers for shipment through MBS department.

Generated a signal judgment on contracts to be handed off to other field offices.

Handled exception request on loans waiting to be funded and transferred all documents requested from attorneys to investors.

Auto Connect /Auto Trader

Administrative Assistant, Full-time January 1998 –February 2002

Provided administrative support for Marketing and Accounting Departments

Created marketing presentations via Power Point

Created Ad Banners for web sites and search engines

Oversight of assuring quota was reached for new customer and dealer leads

Organized and coordinated meeting for all new dealers

EDUCATION

School

Central State University, Wilberforce, Ohio, Lorain County Community College Elyria, Ohio

SOFTWARE:

Microsoft Office Professional Suite, XP Operating System,

References available upon request

Contact this candidate