Customer Service Representative
Resume:
Beverly G. Wade
Houston, Texas 77054
********@*****.***
OBJECTIVE: Energetic and confident professional looking for a position as a Receptionist/Customer Service Associate with your company utilizing friendly positive attitude skills in all situations analysis and client needs evaluation to get the maximum level of satisfaction of customer base
Professional Experience
Houston Methodist West, Houston, TX 06/2015 to present
PBX Operator
Answer incoming calls in a timely manner and direct caller to appropriate destination.
Respond quickly and accurately to disaster and emergency situations as required.
Announce emergencies through the overhead paging system and facilitates communication during emergencies.
Jacobs Engineering, Houston, TX 09/2014 to 05/2015
Receptionist
Received clients and guest as they enter
Answered incoming calls and transfer to the appropriate personal.
Assisted employees with ID badges
Obtained records of employees information
Assisted in the mailroom as needed
Updated companies floor plan and the employees phone directory
Red Hawk Fire and Security, Houston, TX 03/2014 to 09/2014
Customer Service/Dispatch
Answered telephone for Security Services
Greeted visitors and provided information over the telephone
Dispatched priority, and emergency calls to Police and or Fire Departments
Monitored businesses and residential alarm systems
May take information over the phone to complete incident reports
Park Plaza Hospital, Houston, TX 04/2011 to 03/2013
PBX Operator
Answered incoming calls
Transferred calls to appropriate personnel
Overhead paged on hospital’s intercom system
Utilized a paging system to issue fire alarms, disaster alerts, stat call & page physicians
St. Joseph Hospital, Houston, TX 01/2008 to 08/2012
PBX Operator
Answered incoming calls
Transferred calls to appropriate personnel
Overhead paged on hospital’s intercom system
Utilized a paging system to issue fire alarms, disaster alerts, stat call & page physicians
Comcast/Time Warner Cable, Houston, TX 11/2006 to 12/2008
Customer Service Representative
Answered incoming calls
Assisted customers with billing information
Sold upgrades to customers
Troubleshooting
EDUCATION: Houston Community College – February 2013 –Working Towards Obtaining Associates Degree in Business Technology
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