Customer Service Manager

Malcolm Vaughn

***** **** ***** ******* *******, MI 48071 248-***-**** **************@*****.***

SKILLS

High level of professionalism and integrity in the workplace

Masterful people and customer service skills

Organizational skills and detail-oriented

Strong ability to multi-task in different, stressful, and/or diverse environments and situations

Expertise in training and developing team members

Data/Accounting procedures

Ability to lead and manage a team

Budget/Inventory management

EDUCATION

Associates of Arts in Business Management/Administration: Oakland Community College, anticipated graduation Fall 2017

PROFESSIONAL EXPERIENCE

Assistant Property Manager, Extra Space Storage: Warren, MI- 2016- Current

Provide ideas and recommendations to clients who are looking for specific storage needs

Maintained quality products through proper ordering and multiple reconciliations in a timely manner.

Monitored sales budget, profit, and labor budgets through expert forecasting and attention to detail

Operations Manager, Bagger Dave’s Burger Tavern: Canton, MI- 2014- 2016

Managed and maintained waste and outliers through proper product placement in all departments, and weekly reconciliations to ensure costs stay low

Organized and coordinated weekly schedules in all departments to ensure proper staffing per shift

Promoted store through community partnerships with schools, hotels, and local nonprofits to boost store revenue

Ensured full staffing for the store through scouting, interviewing, and hiring in all departments

Shift Leader, Potbelly Sandwich Works: Southfield, MI- 2011- 2014

Trained and educated staff to execute daily operations on multiple levels

Managed in the overall operations on a daily basis including shop cleanliness, customer service, and satisfaction, and front and back of the house processes

Participated in administrative and executive duties including customer recovery, and financial statements, and budgeting

Timely placement of food, beverage, and supply orders on a weekly and bi-weekly basis

Shift Manager, Sonic Drive-In Restaurant: Royal Oak, MI- 2009- 2011

Monitored labor percentage throughout shift to ensure store profitability

Managed and coordinated the closing and opening of the drive-in

Ensured overall cleanliness of the store

Insured great customer service throughout shift

VOLUNTEER WORK

Youth Ministry Leader- minister and work with different youths in our church

Rotaract- college based group, centered about community service in the metro area

KAA- Kids Across America, Christian sports camp where teens can develop themselves

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